Services

Business Support Services

English

AIMS International Malta


    	        	&lt;p&gt;Our client, operating within the transportation sector, is seeking to recruit a &lt;strong&gt;Sales Agent &lt;/strong&gt;to join their team.&lt;br&gt;
&lt;br&gt;
The primary purpose of this role is to maximise sales opportunities while delivering excellent customer service and identifying ways to improve sales performance.&lt;br&gt;
&lt;br&gt;
The Sales Agent will be responsible for selling non-personalised travel cards at the company&#039;s Sales Offices, primarily to tourists. This includes products such as 3-day and 7-day travel passes, ferry passes, and other ticketing solutions, while ensuring customers receive accurate information and a positive service experience.&lt;br&gt;
&lt;br&gt;
&lt;strong&gt;This is a shift-based role organised as follows:&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;
	&lt;p&gt;12-hour shifts&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;One day on, one day off&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Gross annual salary: €18,000–€19,000, depending on experience&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Locations can vary between Valletta, MIA, Sliema and Bugibba which are the locations of our client&#039;s Sales Offices.&lt;/p&gt;
	
&lt;/li&gt;&lt;/ul&gt;

&lt;p&gt;&lt;strong&gt;Shift Pattern (depending on location):&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;
	&lt;p&gt;06:00 - 18:00&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;07:00 - 19:00&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;08.00 - 20:00&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;12:00 - 00.00&lt;/p&gt;
	
&lt;/li&gt;&lt;/ul&gt;

&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;
	&lt;p&gt;Keeping up-to-date with products and services offered.&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Selling all available fares and crediting top ups from the various sales outlets with focus on upselling specific products/services as directed by the company.&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Handling cash, top ups, and sales of travel cards.&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Closing out sales at the end of each working shift according to current reconciliation procedures.&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Ensuring adequate levels of own cards stock and submitting accurate periodical reports as may be required from time to time.&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Dealing with customer queries in a professional manner to enhance customer satisfaction.&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Utilizing company uniform in a clean and maintained manner together with personal hygiene to enhance a positive image.&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Any other duties related to the job position that may be required depending on the exigencies of the business at the time.&lt;/p&gt;
	
&lt;/li&gt;&lt;/ul&gt;

&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;
	&lt;p&gt;Preferably one-year previous work experience in a sale related position.&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Ability to work alone and remain self-motivated to meet targets&amp;nbsp;&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Persuasiveness&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Ordinary level of education in Mathematics&lt;/p&gt;
	
	&lt;/li&gt;&lt;li&gt;
	&lt;p&gt;Proficiency in verbal and written communication in English, and preferably Maltese.&lt;/p&gt;
	
&lt;/li&gt;&lt;/ul&gt;

    	        

Maltese

Sales Agent (Shift-Based Role)


    	        	Our client in the insurance industry is looking for a &lt;strong&gt;Risk Manager&lt;/strong&gt;. The chosen candidate would be responsible for carrying out the risk management function across the Group’s Mediterranean operations, including its Gibraltar and Malta insurance and broker businesses, and will serve as the designated risk management function holder for the regulated insurance operations.&lt;br&gt;
&lt;br&gt;
&lt;strong&gt;Responsibilities&lt;/strong&gt;:
&lt;ul&gt;
	&lt;li&gt;Serve as the designated risk management function holder for the Gibraltar and Malta insurance carrier business, supporting the effective operation and documentation of the risk management framework across those regulated insurance operations.
	&lt;/li&gt;&lt;li&gt;Maintain and enhance the risk management framework across the Group’s Mediterranean operations, including risk appetite, metrics, risk-related policies, risk registers, risk assessments and emerging risks, in alignment with Group standards and under the oversight of the Group Head of Risk.
	&lt;/li&gt;&lt;li&gt;Provide guidance and support to business units and engage proactively with senior management in understanding and managing the company’s risk obligations across the Mediterranean as applicable.
	&lt;/li&gt;&lt;li&gt;Facilitate the preparation of risk-related materials and reports, including ORSA inputs and other risk reporting for the appropriate oversight committees and Boards.
	&lt;/li&gt;&lt;li&gt;Present quarterly risk reporting to senior management and the Board and its committees as required.
	&lt;/li&gt;&lt;li&gt;Assist with internal audit activity, regulatory visits and other external examinations relevant to the Mediterranean operations.
	&lt;/li&gt;&lt;li&gt;Conduct risk training and awareness activity to help embed sound risk management practices across the business.
	&lt;/li&gt;&lt;li&gt;Participate in sustainability initiatives, including assisting management in embedding sustainability and climate change considerations into the risk management framework and relevant business processes.
	&lt;/li&gt;&lt;li&gt;Carry out other risk-related duties as reasonably required within the scope of the role and in coordination with senior management and the Group Head of Risk.
	&lt;/li&gt;&lt;li&gt;Support compliance with jurisdiction-specific regulatory risk management requirements relevant to the Mediterranean operations, including governance, ORSA, risk appetite, policy review, branch oversight and regulatory reporting obligations, as applicable.
&lt;/li&gt;&lt;/ul&gt;
&lt;br&gt;
&lt;strong&gt;Requirements:&lt;/strong&gt;

&lt;ul&gt;
	&lt;li&gt;A minimum of five years of relevant experience in a risk role within the financial services industry, ideally within insurance, broking, a managing agent, syndicate or another Lloyd’s market participant.
	&lt;/li&gt;&lt;li&gt;Demonstrable experience of the Lloyd’s market, together with familiarity with market governance, broker interactions and relevant underwriting, operational or conduct risk considerations, is preferred.
	&lt;/li&gt;&lt;li&gt;Strong understanding of insurance risk management under the Solvency II framework, including ORSA, governance and risk appetite requirements, and preferably either/and the Gibraltar Financial Services Commission or the Malta Financial Services Association regimes.
	&lt;/li&gt;&lt;li&gt;Experience of broker or intermediary risk considerations, including conduct, operational and distribution-related risks, would be advantageous.
	&lt;/li&gt;&lt;li&gt;Experience acting as a designated function holder or supporting a key function holder framework would be advantageous.
	&lt;/li&gt;&lt;li&gt;University degree in a relevant field such as risk management, insurance, finance, business or economics.
	&lt;/li&gt;&lt;li&gt;Risk management certifications and familiarity with ESG reporting frameworks, including those relating to climate change, would be advantageous.
	&lt;/li&gt;&lt;li&gt;Experience in risk appetite, risk and control self-assessments, incident management, governance reporting and Board or committee reporting.
	&lt;/li&gt;&lt;li&gt;Strong analytical, drafting and communication skills, with the ability to present risk matters clearly, including experience presenting to senior management and Board audiences.
&lt;/li&gt;&lt;/ul&gt;
&lt;strong&gt;Benefits&lt;/strong&gt;:

&lt;ul&gt;
	&lt;li&gt;Annual performance bonus&amp;nbsp;
	&lt;/li&gt;&lt;li&gt;Life insurance (2x annual salary)
	&lt;/li&gt;&lt;li&gt;International health insurance
	&lt;/li&gt;&lt;li&gt;Summer hours and hybrid working (according to company necessities)&amp;nbsp;
	&lt;/li&gt;&lt;li&gt;Yearly eye screening
	&lt;/li&gt;&lt;li&gt;Parking (after 6 months&#039; probation)
	&lt;/li&gt;&lt;li&gt;Payment of professional membership fees (e.g., CII)
	&lt;/li&gt;&lt;li&gt;Education awards for professional qualifications
	&lt;/li&gt;&lt;li&gt;Sponsorship for job-related training
	&lt;/li&gt;&lt;li&gt;40% discount on personal insurance policies (after 6 months&#039; probation)
	&lt;/li&gt;&lt;li&gt;Employee Assistance Program&amp;nbsp;(confidential support service)
&lt;/li&gt;&lt;/ul&gt;

    	        

Risk Manager


    	        	Our client is looking for a&amp;nbsp;&lt;strong&gt;Client Accounts Executive&lt;/strong&gt;&amp;nbsp;to join their growing team. The chosen candidate will be responsible with&amp;nbsp;overseeing a diverse client portfolio, delivering a high standard of service while maintaining operational efficiency and strong client relationships.&lt;br&gt;
&lt;br&gt;
&lt;strong&gt;Responsibilities:&lt;/strong&gt;
&lt;ul&gt;
	&lt;li&gt;Active role in day-to-day accounting, postings, reconciliations and ad-hoc assistance on a portfolio of accounting clients;
	&lt;/li&gt;&lt;li&gt;Support in general administrative duties such as filing, and preparing necessary forms both for corporate and accounting clients;
	&lt;/li&gt;&lt;li&gt;Working closely with audit seniors and support in vouching, preparing analytical ratios and audit file preparation;
	&lt;/li&gt;&lt;li&gt;Assisting in performing Statutory audits in accordance with International Standards of Auditing;
	&lt;/li&gt;&lt;li&gt;Communicate accounting and audit queries with clients;
	&lt;/li&gt;&lt;li&gt;Support with preparing VAT Returns, Management accounts and reconciliations;
	&lt;/li&gt;&lt;li&gt;Attend to clients’ premises to do the book-keeping of the clients on their premises (if required).
&lt;/li&gt;&lt;/ul&gt;
&lt;strong&gt;Requirements:&lt;/strong&gt;

&lt;ul&gt;
	&lt;li&gt;The ideal candidate will preferably have one- or two-year’s similar experience and has completed at least the equivalent of the foundation stage of ACCA.
	&lt;/li&gt;&lt;li&gt;Fluent in English language (both written and spoken);
	&lt;/li&gt;&lt;li&gt;Proficient in Microsoft office;
	&lt;/li&gt;&lt;li&gt;Be able to prioritise tasks and work on multiple assignments;
	&lt;/li&gt;&lt;li&gt;Knowledge of Sage 50 would be considered an asset
	&lt;/li&gt;&lt;li&gt;Team oriented, and keen to engage with colleagues as team fit is key;
	&lt;/li&gt;&lt;li&gt;A self-starter, highly organised and have an eye for detail
&lt;/li&gt;&lt;/ul&gt;
&lt;strong&gt;Benefits:&lt;/strong&gt;

&lt;ul&gt;
	&lt;li&gt;Support towards Educational Development – Both financial as well as study leave
	&lt;/li&gt;&lt;li&gt;Work-life balance – Hybrid working hours together with Summer hours as well as ‘beat-the-traffic’ early start of work
	&lt;/li&gt;&lt;li&gt;Bonuses, Commissions and Incentive plans – Based on a culture of pay for performance which includes quarterly bonuses as well as participation in company profits.
&lt;/li&gt;&lt;/ul&gt;

    	        

Client Accounts Executive


    	        	&lt;p&gt;Our client, a company offering accounting, audit and corporate services&amp;nbsp;in Malta, is currently looking to recruit an HR Executive to join their growing team.&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Support recruitment activities, including posting vacancies, screening CVs, conducting initial screening calls, and coordinating interviews with hiring managers.
	&lt;/li&gt;&lt;li&gt;Prepare employment contracts, offer letters, and onboarding documentation, ensuring compliance with company policies and employment legislation.
	&lt;/li&gt;&lt;li&gt;Coordinate the onboarding and induction process for new employees.
	&lt;/li&gt;&lt;li&gt;Prepare weekly, monthly, bi-annual, and annual timesheet reports, ensuring data accuracy across systems.
	&lt;/li&gt;&lt;li&gt;Support the monthly payroll process by generating payroll reports, checking payslips, and preparing payroll submissions.
	&lt;/li&gt;&lt;li&gt;Maintain and update the Employee Cost Database and other HR reports.
	&lt;/li&gt;&lt;li&gt;Manage and maintain employee records, contracts, benefits, and HR documentation in line with GDPR requirements.
	&lt;/li&gt;&lt;li&gt;Support post-probation processes, including probation reviews and health insurance administration.
	&lt;/li&gt;&lt;li&gt;Process employee reimbursements and disbursements, including training courses, subscriptions, and memberships.
	&lt;/li&gt;&lt;li&gt;Coordinate employee offboarding, ensuring all documentation and processes are completed accurately.
	&lt;/li&gt;&lt;li&gt;Act as the first point of contact for day-to-day HR queries from employees.
	&lt;/li&gt;&lt;li&gt;Liaise with external entities regarding funding schemes and professional accreditation requirements.
	&lt;/li&gt;&lt;li&gt;Ensure employees adhere to company policies, procedures, and HR processes.
	&lt;/li&gt;&lt;li&gt;Contribute to the continuous improvement of HR processes and the overall HR function.
&lt;/li&gt;&lt;/ul&gt;

&lt;p&gt;&lt;br&gt;
&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Previous experience in an HR or HR Administration role.
	&lt;/li&gt;&lt;li&gt;Good understanding of recruitment, onboarding, payroll, and HR administration processes.
	&lt;/li&gt;&lt;li&gt;Strong organisational skills with excellent attention to detail.
	&lt;/li&gt;&lt;li&gt;Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
	&lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal skills.
	&lt;/li&gt;&lt;li&gt;Proficient in Microsoft Office applications; experience using HRIS and payroll systems will be considered an asset.
	&lt;/li&gt;&lt;li&gt;Professional level of English, both written and spoken.
	&lt;/li&gt;&lt;li&gt;A proactive, hands-on approach with the ability to work both independently and as part of a team.
&lt;/li&gt;&lt;/ul&gt;

    	        