<p>We understand that your brand is unique, and that is why we offer a tailored BPO service that fits your business model and is aligned with your goals and objectives.<br><br>A key factor that makes our Centres of Excellence a success is our solid infrastructure, and this includes our investments in innovative solutions, our technology, our skilled workforce, as well as our strong quality assurance regime.</p>

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Centrecom Ltd

Professional training

Subsidized meals

Health insurance

Employee discounts

Wellness programs

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Centrecom, you&#039;re more than just an employee—you&#039;re part of a supportive team that values collaboration, recognition, and personal growth.&lt;/p&gt;
&lt;p&gt;Whether you&#039;re building your career or looking for your next opportunity, you&#039;ll enjoy a workplace where your contribution is recognised, your development is encouraged, and your success is celebrated.&lt;/p&gt;
&lt;p&gt;We&#039;re looking for friendly, organised, and customer-focused Front Desk Representatives to join our growing team. If you enjoy interacting with people, solving problems, and working in a dynamic environment, this could be the perfect opportunity for you.&lt;/p&gt;
&lt;p&gt;As a Front Desk Representative, you&#039;ll be the first point of contact for customers, providing assistance both face-to-face and over the phone while delivering a professional and welcoming experience.&lt;/p&gt;
&lt;p&gt;This is a full-time position based on a 40-hour work week, operating on a roster between Monday and Saturday. Successful candidates will be assigned to locations across North, Central, and South Malta, they will replace the existing employees in various hubs.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Role:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As part of our Front Desk and Contact Centre team, you&#039;ll play an important role in supporting customers with their enquiries and ensuring every interaction is handled with professionalism, efficiency, and care.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#039;ll Be Doing:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Welcome and assist customers at the front desk.&lt;/li&gt;
&lt;li&gt;Respond to customer enquiries and provide accurate information.&lt;/li&gt;
&lt;li&gt;Handle complaints professionally and work towards effective resolutions.&lt;/li&gt;
&lt;li&gt;Provide administrative support and maintain accurate records.&lt;/li&gt;
&lt;li&gt;Deliver exceptional customer service both in person and over the phone.&lt;/li&gt;
&lt;li&gt;Follow company procedures while meeting quality and service standards.&lt;/li&gt;
&lt;li&gt;Work collaboratively with colleagues to achieve team objectives.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We&#039;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Fluency in both Maltese and English (spoken and written) is mandatory.&lt;/li&gt;
&lt;li&gt;Excellent communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Strong computer literacy, with proficiency in Microsoft Office. An ECDL certificate will be considered an asset.&lt;/li&gt;
&lt;li&gt;A positive attitude with excellent problem-solving skills.&lt;/li&gt;
&lt;li&gt;Ability to work independently with minimal supervision.&lt;/li&gt;
&lt;li&gt;Availability to work from Monday to Saturday, mainly mornings&lt;/li&gt;
&lt;li&gt;A professional, organised, and customer-focused approach.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Training &amp;amp; Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;No matter your previous experience, we&#039;ll make sure you have everything you need to succeed.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We provide:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Comprehensive training delivered during office hours.&lt;/li&gt;
&lt;li&gt;Practical on-the-job coaching and support.&lt;/li&gt;
&lt;li&gt;Continuous learning and development opportunities.&lt;/li&gt;
&lt;li&gt;The opportunity to work in a hybrid model after the first six months, subject to successful completion of training and demonstrated independent performance.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why Join Centrecom?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Centrecom, we invest in our people because we know they&#039;re the driving force behind our success. We offer a supportive workplace where you&#039;ll be encouraged to learn, develop, and build a rewarding long-term career.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What We Offer&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Permanent employment on an indefinite basis.&lt;/li&gt;
&lt;li&gt;Competitive salary with an incentive allowance and attractive performance bonus.&lt;/li&gt;
&lt;li&gt;Comprehensive health insurance.&lt;/li&gt;
&lt;li&gt;Mobile phone schemes.&lt;/li&gt;
&lt;li&gt;Discounted gym membership packages.&lt;/li&gt;
&lt;li&gt;Ongoing training and career development opportunities.&lt;/li&gt;
&lt;li&gt;An in-house canteen serving a variety of healthy meals.&lt;/li&gt;
&lt;li&gt;Monthly staff events and team activities.&lt;/li&gt;
&lt;li&gt;Free on-site parking at our Mosta Head Office.&lt;/li&gt;
&lt;li&gt;Exclusive employee discounts at over 50 partner businesses.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Apply now and become part of a company where people truly make a difference.&lt;/p&gt;

Front Desk Representatives (Supporting Hubs)

Flexible working hours

&lt;p&gt;&lt;/p&gt;
&lt;p&gt;At &lt;strong&gt;Centrecom&lt;/strong&gt;, customer service is more than answering calls—it&#039;s about creating positive experiences that leave a lasting impression.&lt;/p&gt;
&lt;p&gt;We&#039;re looking for a motivated, friendly, and Maltese-speaking &lt;strong&gt;Call Centre Agent&lt;/strong&gt; to join our growing team. If you enjoy helping people, communicating with confidence, and working in a supportive environment where your career can grow, we&#039;d love to hear from you.&lt;/p&gt;
&lt;p&gt;Reporting to the Team Leader, you&#039;ll be responsible for handling inbound and outbound customer calls, assisting with enquiries, resolving issues efficiently, and delivering an outstanding customer experience while meeting quality and performance standards.&lt;/p&gt;
&lt;p&gt;At Centrecom, we believe our people are our greatest strength. When you join us, you&#039;ll become part of a dynamic and supportive team that values collaboration, continuous learning, and career development.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Here&#039;s what you can expect:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A welcoming and inclusive workplace&lt;/li&gt;
&lt;li&gt;Full training and ongoing support&lt;/li&gt;
&lt;li&gt;Career development opportunities and internal progression&lt;/li&gt;
&lt;li&gt;Performance incentives and bonuses throughout the year&lt;/li&gt;
&lt;li&gt;Employee development programmes&lt;/li&gt;
&lt;li&gt;Team-building events and recognition initiatives&lt;/li&gt;
&lt;li&gt;Unlimited coffee and tea to keep you energised throughout the day&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Duties &amp;amp; Responsibilites:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Handle inbound and outbound customer calls professionally and efficiently.&lt;/li&gt;
&lt;li&gt;Provide accurate information and resolve customer enquiries.&lt;/li&gt;
&lt;li&gt;Deliver a friendly, empathetic, and solution-focused customer experience.&lt;/li&gt;
&lt;li&gt;Build positive relationships with customers through excellent communication.&lt;/li&gt;
&lt;li&gt;Maintain accurate records and follow company procedures.&lt;/li&gt;
&lt;li&gt;Work closely with colleagues to achieve individual and team goals.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What we are looking for:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Essential:&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Fluent in &lt;strong&gt;both Maltese and English&lt;/strong&gt; (spoken and written).&lt;/li&gt;
&lt;li&gt;Excellent communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;A positive attitude with a genuine passion for helping people.&lt;/li&gt;
&lt;li&gt;Good computer literacy, including Microsoft Office (Word and Excel).&lt;/li&gt;
&lt;li&gt;Ability to work well both independently and as part of a team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;Desirable:&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Previous experience in customer service, contact centres, or similar roles is considered an asset.&lt;/li&gt;
&lt;li&gt;Don&#039;t worry if you&#039;re new to the industry—we provide full training to help you succeed.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why you&#039;ll love working here:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We&#039;re more than just colleagues—we&#039;re a team of problem-solvers, supporters, and people who genuinely enjoy what we do.&lt;/p&gt;
&lt;p&gt;Whether you&#039;re starting your career or looking for your next opportunity, we&#039;ll give you the training, support, and opportunities you need to grow. We believe in recognising hard work, celebrating success, and promoting talent from within.&lt;/p&gt;
&lt;p&gt;If you&#039;re looking for a workplace where your contribution truly matters, we&#039;d love to meet you.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Apply now and take the first step towards an exciting and rewarding career.&lt;/em&gt;&lt;/p&gt;

Maltese Speaking Call Centre Agent