<p>Crosscraft is Malta’s leading distributor of premium home appliances, representing top international brands and delivering innovative, reliable solutions to households nationwide. With decades of industry experience, we pride ourselves on excellent customer service, strong after-sales support, and a company culture built on trust, collaboration, and continuous improvement.<br><br>We are expanding our team and are looking for motivated individuals who want to grow within a forward-thinking, dynamic environment.</p>

Crosscraft Co.Ltd

Visa assistance

Work permit costs

Professional training

Employee discounts

&lt;p&gt;&lt;strong&gt;Overview&lt;/strong&gt;&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We are seeking a motivated online sales professional to drive e‑commerce revenue, manage customer relationships, and optimise digital sales channels. The ideal candidate will combine strong sales skills with hands‑on experience in online platforms and excellent Maltese communication.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Customer engagement &amp;amp; service:&lt;/strong&gt; Respond promptly to customer inquiries via email, chat and social media; resolve complaints; process orders, returns and refunds while ensuring a positive user experience.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Order fulfilment coordination:&lt;/strong&gt; Liaise with logistics and warehouse teams to ensure timely processing, shipping and stock replenishment.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Stakeholder collaboration:&lt;/strong&gt; Work with product, pricing and operations teams to align promotions, product launches and merchandising.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Continuous improvement:&lt;/strong&gt; Identify process efficiencies, suggest improvements to UX and checkout flows, and stay current with e‑commerce trends and best practices.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills and Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Experience:&lt;/strong&gt; Proven mid‑senior level experience in online sales, e‑commerce management or digital retail (2–5+ years preferred).&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Language:&lt;/strong&gt; Native Maltese speaker with excellent written and verbal communication; strong English proficiency.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Customer‑centric:&lt;/strong&gt; Strong customer service orientation with problem‑solving skills and attention to detail.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Sales aptitude:&lt;/strong&gt; Proven track record of meeting or exceeding online sales targets and running successful promotions.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Organisation &amp;amp; multitasking:&lt;/strong&gt; Ability to manage multiple priorities in a fast‑paced environment with excellent time management.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Teamwork &amp;amp; initiative:&lt;/strong&gt; Collaborative mindset, proactive attitude and ability to work onsite with cross‑functional teams.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;If you are results‑driven, digitally savvy and fluent in Maltese, this role offers the opportunity to shape our online sales presence and grow with the business.&lt;/p&gt;

Maltese

Online Sales person

&lt;p&gt;&lt;strong&gt;Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Seeking an experienced in-store sales professional to drive product sales, deliver exceptional customer service, and represent the brand at retail locations. The role requires strong communication, merchandising, and sales-closing abilities in an on-site retail environment.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Customer Engagement &amp;amp; Sales:&lt;/strong&gt; Greet customers, assess needs, present products, demonstrate features, and close sales to meet individual and store targets.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Product Knowledge:&lt;/strong&gt; Maintain thorough knowledge of product lines, promotions, and pricing; provide accurate information and tailored recommendations.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Visual Merchandising:&lt;/strong&gt; Implement and maintain attractive, on-brand displays and shelving; ensure product placement, pricing labels, and promotional materials are current.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Inventory Management:&lt;/strong&gt; Monitor stock levels, assist with inventory counts, receive and unpack deliveries, and report shortages or discrepancies.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Customer Service &amp;amp; Issue Resolution:&lt;/strong&gt; Handle customer inquiries, returns, exchanges, and complaints professionally and efficiently; escalate complex issues when necessary.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Sales Reporting &amp;amp; Administration:&lt;/strong&gt; Record sales transactions accurately, process payments, and contribute to daily/weekly sales reports and feedback.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Collaboration:&lt;/strong&gt; Work closely with store management and colleagues to achieve store objectives, support training initiatives, and participate in meetings and promotional events.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Compliance &amp;amp; Safety:&lt;/strong&gt; Follow company policies, loss-prevention procedures, and workplace health and safety guidelines.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills &amp;amp; Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Experience:&lt;/strong&gt; Proven in-store retail or sales experience at a mid-senior level with demonstrable track record of meeting or exceeding sales targets.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Communication:&lt;/strong&gt; Fluent English with excellent verbal communication and interpersonal skills; comfortable engaging diverse customer groups.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Sales Skills:&lt;/strong&gt; Strong consultative selling, upselling, and closing abilities; customer-focused with a solution-oriented approach.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Technical &amp;amp; Administrative:&lt;/strong&gt; Competent with POS systems, basic cash handling, and standard office/retail software.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Personal Attributes:&lt;/strong&gt; Professional presentation, punctuality, reliability, high energy, and a positive attitude.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Physical Requirements:&lt;/strong&gt; Able to stand for extended periods, move merchandise, and perform light lifting as required.&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Availability:&lt;/strong&gt; Flexible to work retail hours, including weekends and holidays.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;Desire to develop within the retail/sales field and contribute to store success.&lt;/p&gt;

There Are No Job Openings at Crosscraft Co.Ltd At The Moment