<p>For over a century, we have been dedicated to delivering modern dentistry, from smile makeovers to advanced cosmetic treatments. Our mission is to provide personalised solutions that address patients' unique dental needs and help them achieve their best smile.</p>

Health and Wellness

Healthcare

Drs Demajo Dental Clinics

Work permit costs

Employee discounts

Wellness programs

&lt;p&gt;&lt;strong&gt;Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Provide friendly, efficient front-desk support for a busy dental clinic, ensuring excellent patient experience, smooth daily operations, and accurate administrative handling.&lt;/p&gt;
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&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Patient Reception &amp;amp; Communication&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Greet patients warmly, manage check-ins, and maintain a professional front-of-house presence.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Answer and triage phone calls, respond to emails and messages promptly, and manage appointment inquiries.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Liaise with patients regarding appointment confirmations, rescheduling, reminders, and post-visit follow-up.&lt;/p&gt;
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&lt;p&gt;- &lt;strong&gt;Appointment &amp;amp; Schedule Management&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Maintain the appointment calendar, coordinate bookings across clinicians, and optimise scheduling to minimise wait times.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Process cancellations and waiting lists; communicate changes to clinical staff.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Administrative &amp;amp; Record-Keeping&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Register new patients, update patient records, and ensure confidentiality and data protection compliance.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Prepare and manage patient forms, consent documents, invoices, and receipts.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Maintain office supplies and manage ordering to ensure uninterrupted operations.&lt;/p&gt;
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&lt;p&gt;- &lt;strong&gt;Billing &amp;amp; Payments&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Handle payments, process transactions, and provide receipts; assist with reports or referral documentation as required.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Maintain accurate cash handling and daily reconciliation.&lt;/p&gt;
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&lt;p&gt;- &lt;strong&gt;Coordination with Clinical Team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Communicate patient arrivals and status to dental staff; assist with patient flow and minor clinical coordination tasks as needed.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Escalate clinical concerns or patient complaints to appropriate staff promptly and professionally.&lt;/p&gt;
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&lt;p&gt;- &lt;strong&gt;Clinic Presentation &amp;amp; Safety&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Ensure the reception area is clean, organised, and welcoming.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Follow clinic protocols for health, safety, and infection control at the front desk.&lt;/p&gt;
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&lt;p&gt;&lt;strong&gt;Skills &amp;amp; Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Language Proficiency&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Native-level English and professional working proficiency in Maltese to communicate clearly with patients and colleagues. Any other additional language will be considered an asset.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Experience &amp;amp; Background&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Previous experience in a reception, front-desk, or customer service role; experience in a dental, medical, or clinical setting preferred.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Associate-level experience demonstrating independence and reliability.&lt;/p&gt;
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&lt;p&gt;- &lt;strong&gt;Technical &amp;amp; Administrative Skills&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Proficient with scheduling software, practice management systems, and standard office applications (email, MS Office).&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Strong numerical accuracy for billing and payment handling.&lt;/p&gt;
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&lt;p&gt;- &lt;strong&gt;Personal Attributes&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Excellent interpersonal and communication skills; courteous, patient-focused, and professional demeanour.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Strong organisational skills, attention to detail, and ability to multitask in a fast-paced environment.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Discretion, confidentiality, and adherence to data protection regulations.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;- &lt;strong&gt;Additional Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Flexible availability to cover clinic hours as required.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&amp;nbsp;- Relevant certifications (first aid, data protection training) advantageous but not mandatory.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;Apply if you are customer-service oriented, organised, and committed to supporting a high-quality dental practice environment.&lt;/p&gt;

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