Elmo Insurance Agency Limited was formed in 1981 following the merging of interests between the General Agencies of the Sun Insurance Office Ltd, the London Assurance and the Alliance Assurance Co. Ltd. C&amp;H Bartoli Limited and Cassar &amp; Cooper Holdings Limited had represented the companies comprising the Sun Alliance &amp; London for many years – in fact, the first appointment dates back to 1939.
When Royal International Insurance Holdings Ltd was merged with Sun Alliance &amp; London Insurance plc, Elmo Insurance Agency Ltd became their General Agent in Malta. However, because of global-strategic reasons, Royal &amp; Sun Alliance (RSA) decided to withdraw from Malta and their portfolio of insurance risks was successfully transferred to Elmo Insurance Limited on 1st May 2004.
Elmo Insurance Ltd is licensed to underwrite all classes of non-life business, including health insurance.
Operations
We offer a wide range of general insurance business and health insurance products from our Head Office in Ta' Xbiex and throughout our well-supported Branch and Tied Insurance Intermediary network around Malta and Gozo. In addition, we have strong partnerships with Insurance Brokers based in Malta, Swiss Re and other global reinsurers as well as with RSA Global, Allianz Global and QBE Global.
Insurance Business
Our customers benefit from an extensive product selection in all business and personal lines insurance.
We strive to create long-term value for all of our stakeholders through strong business fundamentals and being consistent with our mission and core values.
Our People
We understand that we can only achieve results through the collective capacity of our people and that is why we embrace leadership and talent. The company currently employs over 100 people. Among them are a substantial number of fellows and associates of the Chartered Insurance Institute of London and others have business, financial, IT, legal and marketing qualifications.
We focus our human resources strategy and initiatives on being the employer of choice and our goal is to effectively support our staff through various development programmes and other career enhancing opportunities.

Elmo Insurance Limited

Life insurance

Professional training

Health insurance

Employee discounts

Wellness programs

&lt;p&gt;Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers, and people are fully met, and that the company contributes to the economy and insurance market in Malta.&lt;/p&gt;
&lt;p&gt;We are seeking a customer-focused and professional individual to join our front-desk team as a Customer Experience Officer at our Head Office in Ta’ Xbiex. As the first point of contact for our company, you will play a crucial role in delivering a seamless, welcoming, and supportive experience to clients and visitors, with an increased focus on digital customer service.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Warmly greet and assist visitors, ensuring a professional and friendly first impression.&lt;/li&gt;
&lt;li&gt;Handle customer queries with care, empathy, and accuracy across digital channels including email, chat, and internal systems.&lt;/li&gt;
&lt;li&gt;Resolve queries directly whenever possible by using available tools, information, and system access.&lt;/li&gt;
&lt;li&gt;Capture and escalate more complex issues to the appropriate teams, ensuring smooth follow-through and clear updates to customers.&lt;/li&gt;
&lt;li&gt;Maintain an organised and welcoming reception area that reflects Elmo’s customer-first standards.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We’re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication and interpersonal skills, with a professional and customer-centric attitude.&lt;/li&gt;
&lt;li&gt;A minimum of an A-Level standard of education.&lt;/li&gt;
&lt;li&gt;Insurance-related qualifications or experience are considered a strong asset.&lt;/li&gt;
&lt;li&gt;Fluency in both written and spoken English and Maltese.&lt;/li&gt;
&lt;li&gt;Proficiency in Microsoft Office applications, including Word and Excel.&lt;/li&gt;
&lt;li&gt;Experience in a customer-facing or digital customer service role is considered beneficial.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why Join Us?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;This is your opportunity to join a financially secure company that values its employees and has a people-first culture. We offer comprehensive training to help you succeed in your role, along with a supportive, collaborative and high-quality work environment. The right applicant will be offered career development and learning opportunities as well as a number of employee wellness benefits, including reduced summer working hours and staff discounts.&lt;/p&gt;
&lt;p&gt;Apply today and take the next step in your career!&lt;/p&gt;