Privately Held

We are a purpose-driven organisation that values our One Team culture, which emphasises collaboration and working together towards our common goals. Our People and our customers are our top priority, and we are dedicated to providing them with exceptional service and support.
As a stable, growing organisation, we care deeply about our People and strive to create a positive, supportive work environment where everyone can thrive. Our Purpose &amp; Values guide everything we do, and we are committed to becoming Better Every Day.
We are proud to be a telecommunications company at the heart of technology, and we follow all the latest trends to ensure we stay ahead of the curve. We constantly look for innovative ways to improve our products and services as our industry evolves, driven by our unwavering commitment and passion to meet our customers’ needs.
Guided by our EVP, To Work With Heart, Innovate &amp; Grow – Better Every Day Starts With YOU!, we empower our People to bring passion, creativity, and a growth mindset to everything they do.
We offer unique benefits and perks that set us apart from other companies in our industry. Our amazing team is passionate, talented, and dedicated to making a difference in the world. We are excited about what we offer, and we hope you are too!

Technology and Internet

Telecommunications

English

Maltese

GO plc

Health insurance

Employee discounts

&lt;p&gt;&lt;strong&gt;Join the adventure.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Do you have a passion for gadgets and customer satisfaction? Join our Retail team within our Commercial department as a Retail Advisor and see your efforts being rewarded with above-market commission rates.&lt;/p&gt;
&lt;p&gt;Be the first point of contact for our customers when they need product support on all four of GO’s platforms, devices and CPE. This will go hand in hand with the day-to-day responsibilities associated with our retail outlet.&lt;/p&gt;
&lt;p&gt;Our Retail team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. Having a calm, friendly approach and a team-player attitude is very important and will help you succeed in this role.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Does this sound like you? Here’s what you need to have to match our requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Possess a School Leaving Certificate or 1 year of experience in a similar role;&lt;/li&gt;
&lt;li&gt;Good level of computer literacy in the use of standard office automation tools;&lt;/li&gt;
&lt;li&gt;Have a strong command of verbal and written communication in the English language;&lt;/li&gt;
&lt;li&gt;Excellent communication and interpersonal skills and be able to respond to customer queries, win customer’s confidence and conduct sales;&lt;/li&gt;
&lt;li&gt;Strong customer-centric approach to service delivery;&lt;/li&gt;
&lt;li&gt;Sharp problem-solving skills;&lt;/li&gt;
&lt;li&gt;Strong team orientation;&lt;/li&gt;
&lt;li&gt;Ability to work with minimal supervision;&lt;/li&gt;
&lt;li&gt;Be enthusiastic, committed and possess a good work ethic;&lt;/li&gt;
&lt;li&gt;Have good organisational skills;&lt;/li&gt;
&lt;li&gt;Be customer-centric and eager to learn about new products and technologies;&lt;/li&gt;
&lt;li&gt;Have a pleasant, friendly, outgoing personality;&lt;/li&gt;
&lt;li&gt;Have a smart and neat appearance;&lt;/li&gt;
&lt;li&gt;Be willing to work on a roster basis to accommodate outlet opening hours, including weekends and public holidays;&lt;/li&gt;
&lt;li&gt;Be willing to work in different outlets of the Company/Business partners on a roster basis, which might include shift.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;This is how you can hit a few more plus points for this position:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Have a strong command of verbal and written communication in Maltese and/or Spanish;&lt;/li&gt;
&lt;li&gt;Hold an MQF Level 2 certificate or higher;&lt;/li&gt;
&lt;li&gt;Possess a valid driving licence and have their own transport.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;If this describes you, then this is a glimpse of what you&#039;ll be doing:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Offer second-level support on all of GO’s platforms, devices and CPE, to end consumer &amp;amp; business customers;&lt;/li&gt;
&lt;li&gt;Provide reports pertaining to returned/faulty devices as well as action taken;&lt;/li&gt;
&lt;li&gt;Ensure that all matters and devices originating from/to the Retail channel in coordination with the Service Centre back office, are dealt with in a satisfactory manner;&lt;/li&gt;
&lt;li&gt;Day-to-day handling of sales enquiries of the Company&#039;s products;&lt;/li&gt;
&lt;li&gt;Work to achieve and exceed sales targets for the range of GO&#039;s products and services in line with the Company&#039;s business plans and policies;&lt;/li&gt;
&lt;li&gt;Handle client accounts using the Company&#039;s POS, billing and customer care systems, dealing with cash and cheque receipts;&lt;/li&gt;
&lt;li&gt;Provide assistance and a level of technical support to customers over the counter and on the phone;&lt;/li&gt;
&lt;li&gt;Assume responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services;&lt;/li&gt;
&lt;li&gt;Assume responsibility for entries in the point of sale system and cash till and all required reconciliation, including stock items;&lt;/li&gt;
&lt;li&gt;Ensure that all customer queries and complaints are attended to and resolved according to the Company&#039;s service levels;&lt;/li&gt;
&lt;li&gt;Effectively contribute and ensure an exceptional customer experience within all outlets, in line with the Company&#039;s mission and policies;&lt;/li&gt;
&lt;li&gt;Undertake training courses as and when required to ensure in-depth knowledge of the systems and offerings of the Company;&lt;/li&gt;
&lt;li&gt;Participate at trade fairs, exhibitions and sales promotions, representing the Company and conducting sales and demonstrations of the Company&#039;s products and services;&lt;/li&gt;
&lt;li&gt;Market, promote and sell the Company&#039;s products and services and customer support, as well as other duties within the Company or any of its associated companies as directed from time to time;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you? Joining our team comes with a lot of benefits!&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Here’s a glimpse of what we’ll offer you for being brilliant:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent commission reward scheme&lt;/li&gt;
&lt;li&gt;No more bills! Free UNLIMITED GO services for your home and mobile&lt;/li&gt;
&lt;li&gt;Four weeks paid birth leave for all non-birthing parents&lt;/li&gt;
&lt;li&gt;Private Hospital Health Insurance, to protect you from unexpected, high medical costs&lt;/li&gt;
&lt;li&gt;A budget to spend on your own personal and/or professional development&lt;/li&gt;
&lt;li&gt;Therapy sessions to support your needs in collaboration with Richmond Foundation&lt;/li&gt;
&lt;li&gt;A budget dedicated to your children’s summer school costs&lt;/li&gt;
&lt;li&gt;And more…&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;We&#039;ll recruit as soon as we find our match. Don&#039;t think twice - apply now&lt;/strong&gt;&lt;/p&gt;

Retail Advisor

&lt;p&gt;&lt;strong&gt;Exceed your potential… come join us!&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Senior Credit Control Officer your job will be to assist in the management of the daily operations of the Credit Control function of the Group.&lt;/p&gt;
&lt;p&gt;To ensure timely collection of all receivables and minimal bad debts and carry out any ad-hoc assignments as may be requested from time-to-time by his/her immediate superior.&lt;/p&gt;
&lt;p&gt;If you like to take on challenges and would like to work in a dynamic environment, then this position within our finance team is for you!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;It would be essential for you to have:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;‘O’ Level standard of education or equivalent.&lt;/li&gt;
&lt;li&gt;Minimum 1 year experience in a customer-facing environment.&lt;/li&gt;
&lt;li&gt;Minimum 1 year of debt collection experience.&lt;/li&gt;
&lt;li&gt;Fluency in both Maltese and English.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Here’s how you can hit a few plus points for this position:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Have a strong character able to face difficult, often of a personal nature, situations involving defaulting clients.&lt;/li&gt;
&lt;li&gt;Be an effective team player.&lt;/li&gt;
&lt;li&gt;Be willing to learn and work long hours under minimal supervision.&lt;/li&gt;
&lt;li&gt;An adequate understanding of the legal process relevant to the collection of debts.&lt;/li&gt;
&lt;li&gt;Keen interest in continuous self-development.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;If this describes you, then this is a glimpse of what you&#039;ll be required to do;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Assisting the Team Leader to ensure implementation of credit control policies, including control mechanisms, billing and collections policies and debt write off and provision policies, throughout the GO group.&lt;/li&gt;
&lt;li&gt;Participating in the development of the necessary infrastructure to ensure that the Group has an effective Credit Control section;&lt;/li&gt;
&lt;li&gt;Monitoring the collection of debtors including those against which the company has made a provision, and ensure that debtors throughout the group are kept at a minimum;&lt;/li&gt;
&lt;li&gt;Liaison with Commercial through regular meetings;&lt;/li&gt;
&lt;li&gt;Liaison with lawyers and whenever required participate in the company’s representation in local courts;&lt;/li&gt;
&lt;li&gt;Liaison with cash collection agencies as and when necessary;&lt;/li&gt;
&lt;li&gt;Any other responsibility and duties that may become necessary to ensure the smooth and efficient functioning of the credit control section.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&lt;/li&gt;
&lt;li&gt;Flexible working arrangements to suit different needs&lt;/li&gt;
&lt;li&gt;No more bills! Free UNLIMITED GO services for your home and mobile&lt;/li&gt;
&lt;li&gt;Debt Collection Incentive&lt;/li&gt;
&lt;li&gt;Four weeks paid birth-leave for all non-birthing parents&lt;/li&gt;
&lt;li&gt;Private Hospital Health Insurance, to protect you from unexpected, high medical costs&lt;/li&gt;
&lt;li&gt;A budget to spend on your own personal and/or professional development&lt;/li&gt;
&lt;li&gt;Therapy sessions to support your needs in collaboration with Richmond Foundation&lt;/li&gt;
&lt;li&gt;A budget dedicated to your children’s summer school costs&lt;/li&gt;
&lt;li&gt;The opportunity to work from literally anywhere – being able to work from abroad&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;… and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We&#039;ll recruit as soon as we find our match. Don&#039;t think twice - apply now!&lt;/strong&gt;&lt;/p&gt;

Senior Credit Control Officer

Relocation support

Professional training

Subsidized meals

Flexible working hours

Wellness programs

&lt;p&gt;&lt;strong&gt;Define the Future with us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We&#039;re looking for enthusiastic and customer-focused individuals who enjoy connecting with people. Our Contact Centre team is committed to putting customers first, delivering exceptional service, and creating positive experiences with every interaction.&lt;/p&gt;
&lt;p&gt;In the role of Customer Care Agent, you will serve as a key contact for customers during important moments. You will communicate across multiple channels, offer guidance, address enquiries, and assist in resolving service and technical concerns.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Expected Hours of Work:&lt;/strong&gt; This is a part-time position, minimum of &lt;strong&gt;20 hours per week&lt;/strong&gt;. Candidates must be available &lt;strong&gt;Monday to Sunday, anytime between 08:00 to 14:00.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Does this sound interesting to you? Here’s what you must have to match our requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong command of verbal and written communication in the English and Maltese language;&lt;/li&gt;
&lt;li&gt;In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&lt;/li&gt;
&lt;li&gt;Proficient in MS computer applications;&lt;/li&gt;
&lt;li&gt;Ability to think on your feet and meet customers at their level;&lt;/li&gt;
&lt;li&gt;Ability to multitask effectively and handle stressful situations appropriately;&lt;/li&gt;
&lt;li&gt;Excellent data entry and typing skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Does this sound like you? Here’s how you can hit a few plus points for this position:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1 year of continuous experience in a contact centre environment;&lt;/li&gt;
&lt;li&gt;3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&lt;/li&gt;
&lt;li&gt;Ability to add personality to interactions: Be conversational – yet professional;&lt;/li&gt;
&lt;li&gt;Superior listening skills and knowledge of customer service practices and principles.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;​If this describes you, then this is a glimpse of what you&#039;ll be doing:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&lt;/li&gt;
&lt;li&gt;Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&lt;/li&gt;
&lt;li&gt;Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&lt;/li&gt;
&lt;li&gt;Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&lt;/li&gt;
&lt;li&gt;Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&lt;/li&gt;
&lt;li&gt;Regularly meet targets set by line management;&lt;/li&gt;
&lt;li&gt;Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&lt;/li&gt;
&lt;li&gt;Alert the line management of trends in customer interactions;&lt;/li&gt;
&lt;li&gt;Be prepared to undergo further training to keep abreast with customers’ needs;&lt;/li&gt;
&lt;li&gt;Process sales orders and agreements;&lt;/li&gt;
&lt;li&gt;Other duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;No more bills! Free UNLIMITED GO services for your home and mobile&lt;/li&gt;
&lt;li&gt;Four weeks paid birth-leave for all non-birthing parents&lt;/li&gt;
&lt;li&gt;Private Hospital Health Insurance, to protect you from unexpected, high medical costs&lt;/li&gt;
&lt;li&gt;A budget to spend on your own personal and/or professional development&lt;/li&gt;
&lt;li&gt;Therapy sessions to support your needs in collaboration with Richmond Foundation&lt;/li&gt;
&lt;li&gt;A budget dedicated to your children’s summer school costs&lt;/li&gt;
&lt;li&gt;And more…&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;We&#039;ll recruit as soon as we find our match. Don&#039;t think twice - apply now!&lt;/strong&gt;&lt;/p&gt;

Customer Care Agents - Part Time

&lt;p&gt;&lt;strong&gt;Drive Customer Satisfaction, Elevate Your Career!&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for ambitious individuals who can build genuine connections with different customers. Our Contact Centre team is driven by a customer-first mindset and is committed to delivering exceptional support, ensuring every customer receives the best possible experience.&lt;/p&gt;
&lt;p&gt;As a Customer Care Agent, you will play a pivotal role at GO. You will often be the first point of contact for customers when they need assistance the most. Your mission will be to engage with customers across various channels, providing information about our products and services, addressing queries, and resolving both service-related and technical issues with professionalism and care.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Expected Hours of Work:&lt;/strong&gt; This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Does this sound interesting to you? Here’s what you must have to match our requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong command of verbal and written communication in the English and Maltese language;&lt;/li&gt;
&lt;li&gt;In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&lt;/li&gt;
&lt;li&gt;Proficient in MS computer applications;&lt;/li&gt;
&lt;li&gt;Ability to think on your feet and meet customers at their level;&lt;/li&gt;
&lt;li&gt;Ability to multitask effectively and handle stressful situations appropriately;&lt;/li&gt;
&lt;li&gt;Excellent data entry and typing skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Does this sound like you? Here’s how you can hit a few plus points for this position:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1 year of continuous experience in a contact centre environment;&lt;/li&gt;
&lt;li&gt;3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&lt;/li&gt;
&lt;li&gt;Ability to add personality to interactions: Be conversational – yet professional;&lt;/li&gt;
&lt;li&gt;Superior listening skills and knowledge of customer service practices and principles.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;​If this describes you, then this is a glimpse of what you&#039;ll be doing:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&lt;/li&gt;
&lt;li&gt;Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&lt;/li&gt;
&lt;li&gt;Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&lt;/li&gt;
&lt;li&gt;Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&lt;/li&gt;
&lt;li&gt;Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&lt;/li&gt;
&lt;li&gt;Regularly meet targets set by line management;&lt;/li&gt;
&lt;li&gt;Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&lt;/li&gt;
&lt;li&gt;Alert the line management of trends in customer interactions;&lt;/li&gt;
&lt;li&gt;Be prepared to undergo further training to keep abreast with customers’ needs;&lt;/li&gt;
&lt;li&gt;Process sales orders and agreements;&lt;/li&gt;
&lt;li&gt;Other duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;No more bills! Free UNLIMITED GO services for your home and mobile&lt;/li&gt;
&lt;li&gt;Four weeks paid birth-leave for all non-birthing parents&lt;/li&gt;
&lt;li&gt;Private Hospital Health Insurance, to protect you from unexpected, high medical costs&lt;/li&gt;
&lt;li&gt;A budget to spend on your own personal and/or professional development&lt;/li&gt;
&lt;li&gt;Therapy sessions to support your needs in collaboration with Richmond Foundation&lt;/li&gt;
&lt;li&gt;A budget dedicated to your children’s summer school costs&lt;/li&gt;
&lt;li&gt;And more…&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;We&#039;ll recruit as soon as we find our match. Don&#039;t think twice - apply now!&lt;/strong&gt;&lt;/p&gt;

There Are No Job Openings at GO plc At The Moment