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Industrial Motors Limited

Health insurance

Employee discounts

&lt;p&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The employee is responsible for the workshop service area in its totality.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties &amp;amp; Responsibility&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Regularly track, monitor and follow manufacturer service and repair systems to ensure full observance of manufacturer repair procedures / timings by all technicians.&lt;/li&gt;
&lt;li&gt;To follow warranty procedures and warranty timings in all types of repairs / services being done in the workshop.&lt;/li&gt;
&lt;li&gt;To closely monitor and report on technician performance in accordance with manufacturer repair timings.&lt;/li&gt;
&lt;li&gt;To work towards achieving the shortest possible key to key time.&lt;/li&gt;
&lt;li&gt;To plan, monitor and adjust weekly throughputs in line with the available technician’s team so as to achieve the highest permissible levels of productivity and efficiency.&lt;/li&gt;
&lt;li&gt;To work closely with the parts and warranty assistant manager so as to ensure timely delivery or require parts / accessories and to actively promote / upsell extended warranty and or service programmers.&lt;/li&gt;
&lt;li&gt;To conduct daily progress meetings and report any problems or unexpected delays to the workshop manager.&lt;/li&gt;
&lt;li&gt;To develop a list of workshop tools and special equipment. To monitor such tooling for its correct functioning. To take care of any servicing or calibration requirements of such tooling and to report any broken, lost / stolen tools immediately to the workshop manager.&lt;/li&gt;
&lt;li&gt;To ensure that protective equipment provided by the company is always used by employees.&lt;/li&gt;
&lt;li&gt;To tackle any customer complaints swiftly and to act as a point of reference to any customers requiring updating or assistance on anything related to the workshop.&lt;/li&gt;
&lt;li&gt;To ensure that jobs are completed within the pre-agreed time frame and to immediately advise all parties concerned when issues preventing the repair completion within pre-agreed repair time frames occur.&lt;/li&gt;
&lt;li&gt;To obtain any necessary consent from customers for any additional work or services required.&lt;/li&gt;
&lt;li&gt;To ensure that customer vehicles are adequately handled and all protective equipment is applied on all vehicles.&lt;/li&gt;
&lt;li&gt;To check job cards and WIPs for correct information.&lt;/li&gt;
&lt;li&gt;Liaise with warranty personnel regarding any warranty and goodwill claims&lt;/li&gt;
&lt;li&gt;To develop and implement a final inspection and quality check process with a sign of procedure.&lt;/li&gt;
&lt;li&gt;Test drive vehicles with customers to understand their concerns were necessary.&lt;/li&gt;
&lt;li&gt;Follow up with customer care to make sure every customer has been contacted during the day and any updates performed as well.&lt;/li&gt;
&lt;li&gt;Focus on the quality of work performed, aiming for a first-time right repair mentality.&lt;/li&gt;
&lt;li&gt;To make sure that job cards are properly filled in with technical findings and reports by the technicians and immediately passed on to the service reception for billing and customer contact purposes.&lt;/li&gt;
&lt;li&gt;To update all technician timings on WIPS to make sure that the correct amounts are invoiced by the service team.&lt;/li&gt;
&lt;li&gt;To make sure that all Technicians are always clocked on the correct jobs or options.&lt;/li&gt;
&lt;li&gt;To maintain and update technician training records.&lt;/li&gt;
&lt;li&gt;To identify, suggest and subsequently plan any technician training requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A’ Level standard of education&lt;/li&gt;
&lt;li&gt;Computer Literate&lt;/li&gt;
&lt;li&gt;Previous experience in a similar post or similar&lt;/li&gt;
&lt;li&gt;Good Communication Skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Employee Discounts&lt;/li&gt;
&lt;/ul&gt;

Workshop Assistant Manager

Professional training

&lt;p&gt;&lt;strong&gt;Industrial Motors Ltd&lt;/strong&gt; are seeking to employ a full time &lt;strong&gt;Senior Technician&lt;/strong&gt; to join our team. If you are passionate about cars, then this is the right job for you.&lt;/p&gt;
&lt;p&gt;The Senior Technician is responsible to diagnose technical, mechanical, and electrical faults and to carry out servicing and repairs of vehicles in an efficient and effective manner to ensure a high level of customer satisfaction. In addition, the Senior Technician is responsible in assisting the Garage Manager and supporting other employees through the delivery of specialized internal training.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties and Responsabilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Examine vehicles to determine the extent of damage or malfunctions and to be able to know what is required for the repairs.&lt;/li&gt;
&lt;li&gt;Carry out diagnosis using specialized equipment.&lt;/li&gt;
&lt;li&gt;Carry out full and partial replacement/repairs of wiring harnesses in a timely manner.&lt;/li&gt;
&lt;li&gt;Ensure that servicing and repairs are carried out within the stipulated time schedules and in accordance with the manufacturer’s specifications.&lt;/li&gt;
&lt;li&gt;Perform road tests when and as necessary.&lt;/li&gt;
&lt;li&gt;Carry out duties in a cautious manner to avoid causing any accidental damages to vehicles and their components while in our possession.&lt;/li&gt;
&lt;li&gt;Ensure that works carried out on vehicles are reported on the job cards including any new faults and servicing requirements.&lt;/li&gt;
&lt;li&gt;Review and discuss work orders with superiors and plan work procedures in accordance with technical manuals.&lt;/li&gt;
&lt;li&gt;Update the Workshop and Aftersales Manager on the general condition of the vehicle and report any safety hazard and current/possible future faults.&lt;/li&gt;
&lt;li&gt;Update Workshop Loading. Protect customer vehicles and their contents at all times using the appropriate protection i.e. seat covers, steering wheel covers, floor mats and wing protectors.&lt;/li&gt;
&lt;li&gt;Make use of protective clothing and equipment provided by the company.&lt;/li&gt;
&lt;li&gt;Strictly adhere to the company’s policies and the health and safety regulations.&lt;/li&gt;
&lt;li&gt;Ensure the proper handling of tools, equipment and parts and the correct disposal of the latter as necessary.&lt;/li&gt;
&lt;li&gt;Keep the work area clean and tidy ensuring a healthy and safe working environment.&lt;/li&gt;
&lt;li&gt;Stay informed on new vehicle models, manufacturer’s technical specifications and franchise standards.&lt;/li&gt;
&lt;li&gt;Attend specialized training locally or abroad as required.&lt;/li&gt;
&lt;li&gt;Deliver training to other employees and offer support with higher level technical problems as necessary.&lt;/li&gt;
&lt;li&gt;Carry out any additional duties assigned by the Workshop Manager from time to time.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.&lt;/li&gt;
&lt;li&gt;Excellent communication&lt;/li&gt;
&lt;li&gt;Teamwork&lt;/li&gt;
&lt;li&gt;Fluency in Maltese and English&lt;/li&gt;
&lt;li&gt;Computer Literate&lt;/li&gt;
&lt;li&gt;In-house training will be given but a flair for cars is essential.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Specialized Training Locally or Abroad&lt;/li&gt;
&lt;li&gt;Loyalty Card&lt;/li&gt;
&lt;/ul&gt;

Senior Technician

&lt;p&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The job requires the candidate to be responsible for the constant communication with our customers, whilst also ensuring that the company’s quality standards and core values are being implemented and adhered to.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties &amp;amp; Responsabilities &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage the customer journey through all process touchpoints.&lt;/li&gt;
&lt;li&gt;Assist customers&#039; requests received through e-mails and telephone calls and ensure that customers are served to the highest possible standards and in a timely manner.&lt;/li&gt;
&lt;li&gt;Retain a constant communication line between the company and customers to ensure that customers are constantly informed of what work is being done on their vehicle and what is the next expected step.&lt;/li&gt;
&lt;li&gt;Ensure that all requests and complaints are handled in a timely manner and that such requests and complaints are recorded, documented and closed using the designated ticketing system.&lt;/li&gt;
&lt;li&gt;Coordinate daily bookings, for both servicing and repairs requests, and ensure that both service centres are properly booked to minimise technician idle times.&lt;/li&gt;
&lt;li&gt;Perform a daily variety of calls, from appointment reminders to service bookings, parts arrivals and ‘no show’ clients.&lt;/li&gt;
&lt;li&gt;The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent verbal and written communication&lt;/li&gt;
&lt;li&gt;Customer-oriented&lt;/li&gt;
&lt;li&gt;Pro-active&lt;/li&gt;
&lt;li&gt;Teamwork&lt;/li&gt;
&lt;li&gt;Problem solving&lt;/li&gt;
&lt;li&gt;O’ Level passes in English, Maltese and Mathematics&lt;/li&gt;
&lt;li&gt;Possess a sound knowledge of the automotive technical industry&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Loyalty Card&lt;/li&gt;
&lt;/ul&gt;

Customer Care Agent

&lt;p&gt;You will be responsible to aid the Parts and Service Departments in the overall administration needs.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Prepare and maintain customer specific orders, stock orders, customs clearance documents and customer notification letters for the assigned brands, Filing and general office duties.&lt;/li&gt;
&lt;li&gt;To keep well organized the Parts Warranty Room, including an updated inventory of the all the Parts, when collected and when disposal is due according to the Brands’ Policies.&lt;/li&gt;
&lt;li&gt;To assist Parts personnel with any requests relating to Availabilities, Prices, ETAs and status of orders.&lt;/li&gt;
&lt;li&gt;To create GRNs and complete the process of the input of parts into stock in a timely manner.&lt;/li&gt;
&lt;li&gt;To make sure that all the necessary reports are completed in a timely manner.&lt;/li&gt;
&lt;li&gt;To assist Service Advisors and Customer Care when needed, including filing, generating excel sheets and data input as required.&lt;/li&gt;
&lt;li&gt;Strictly adhere to Health and Safety regulations and Company Policies.&lt;/li&gt;
&lt;li&gt;Ensure that Protective Clothing and Equipment provided by the Company are always used and worn.&lt;/li&gt;
&lt;li&gt;Attend training organized by the Company as required.&lt;/li&gt;
&lt;li&gt;Assist with the Brand’s warranty claims in a timely and efficient manner.&lt;/li&gt;
&lt;li&gt;Carry out any additional duties assigned by the Aftersales Manager&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Fluency in Maltese and English is a must&lt;/li&gt;
&lt;li&gt;O’ Level standard of education&lt;/li&gt;
&lt;li&gt;Computer Literate&lt;/li&gt;
&lt;li&gt;Previous experience in a similar post or similar&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Employee Discounts&lt;/li&gt;
&lt;/ul&gt;