With a proven track record of success stories since its inception in 1989, The Food Factory has become one of the top players in the food manufacturing &amp; food services industry in Malta. The Food Factory is a production facility spread over 23,000 sqm adopting a Food Safety Management System based on the principles of HACCP and in conformity to ISO 22000, FSSC 22000, IFS V.8 &amp; BRC V.9. Total investment for building and equipment originally amounting to 35 million Euro, the company is investing in a factory extension of 6,000 sqm with an additional 15 million Euro investment. The building is designed and constructed to be a green building using natural ventilation systems to maintain temperatures, photovoltaic panels to generate electric power and new technologies to save on and preserve energy. The Food Factory brings together different food production operations all working together and at the same time independent from one another. -Healthcare catering production unit -An independent industrial kitchen for non-healthcare food production and products -Pastry and bakery for the production of confectionery, bakery and sweet items -High volume production area for the production of pastry items, filled pasta and ready made meals In addition to its food production operations, it also runs an academy earmarked to become an international centre of excellence in gastronomy and a research and development facility, including both a production laboratory and an R&amp;D facility Our promise to all our stakeholders is embodied in our Food Safety Policy and is built on 4 main objectives: Long Term Vision Transparency Quality Teamwork

James Caterers Ltd

&lt;p&gt;&lt;strong&gt;POSITION &lt;/strong&gt;Export Sales Manager&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;DEPARTMENT &lt;/strong&gt;Exports&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;REPORTS TO &lt;/strong&gt;General Manager&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;PRIMARY OBJECTIVE OF POSITION&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Export Sales Manager is responsible for leading and executing the company’s international sales growth strategy, developing new export markets and customers, managing export sales operations, and overseeing the full product and customer journey from concept stage through to final market distribution.&lt;/p&gt;
&lt;p&gt;This is both a strategic and operational sales role, requiring strong commercial awareness, export sales experience, leadership capability, and the ability to manage projects from concept to market launch.&lt;/p&gt;
&lt;p&gt;The Export Sales Manager works closely with the General Manager and senior management team and is responsible for expanding the company’s international presence, particularly within European markets. The role also requires full ownership of the end-to-end export process, ensuring that customers are properly serviced, orders are managed efficiently, and products leaving the factory meet customer specifications, agreed standards, packaging requirements, labelling requirements, and market expectations.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;TASKS, DUTIES AND RESPONSIBILITIES&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;RESPONSIBILITIES&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;A - Strategic Sales and Business Development&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and implement the company’s export sales and international growth strategy.&lt;/li&gt;
&lt;li&gt;Identify and develop new export markets, customers, distributors, and sales channels.&lt;/li&gt;
&lt;li&gt;Build and maintain strong relationships with international clients, distributors, and commercial partners.&lt;/li&gt;
&lt;li&gt;Use existing commercial connections, export knowledge, and industry contacts to expand sales opportunities.&lt;/li&gt;
&lt;li&gt;Lead market research, product positioning, competitor review, and market entry strategies.&lt;/li&gt;
&lt;li&gt;Prepare and present export sales plans, market development plans, customer development plans, and growth proposals to the GM and senior management.&lt;/li&gt;
&lt;li&gt;Travel overseas, particularly within Europe, to meet clients, distributors, commercial partners, and attend trade fairs&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;B - Product Development and Market Execution&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage the full product development cycle for export markets, from concept stage through to market launch.&lt;/li&gt;
&lt;li&gt;Work closely with factory, production, design, quality, and marketing teams to develop products suitable for specific markets and customers.&lt;/li&gt;
&lt;li&gt;Ensure products meet applicable regulatory, packaging, labelling, quality, and market requirements.&lt;/li&gt;
&lt;li&gt;Lead new product development initiatives for export customers and target markets.&lt;/li&gt;
&lt;li&gt;Manage the critical path from product concept to production, shipment, and final market launch.&lt;/li&gt;
&lt;li&gt;Coordinate internal teams to ensure product development timelines, approvals, and launch deadlines are achieved.&lt;/li&gt;
&lt;li&gt;Ensure that customer requirements are properly captured at concept stage and reflected throughout product development, production planning, packaging, labelling, and final dispatch&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;C - Export Sales Operations Management&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage the end-to-end export sales process, ensuring that customers are properly serviced from initial enquiry through to order confirmation, production coordination, shipment, delivery, and after-sales follow-up.&lt;/li&gt;
&lt;li&gt;Act as the main point of coordination between customers, distributors, production, quality, logistics, finance, and internal departments to ensure a smooth and efficient export process.&lt;/li&gt;
&lt;li&gt;Ensure that customer requirements are clearly understood, communicated internally, and followed throughout the process.&lt;/li&gt;
&lt;li&gt;Ensure that products leaving the factory are in line with customer specifications, agreed product standards, packaging requirements, labelling requirements, and market requirements.&lt;/li&gt;
&lt;li&gt;Oversee customer orders, export documentation, shipping arrangements, delivery timelines, and follow-up actions.&lt;/li&gt;
&lt;li&gt;Ensure customers receive timely updates regarding order progress, shipment status, delivery timelines, and any issues requiring attention.&lt;/li&gt;
&lt;li&gt;Monitor service levels and ensure that export customers receive a professional, responsive, and reliable service.&lt;/li&gt;
&lt;li&gt;Ensure compliance with export regulations, customs requirements, documentation requirements, and food export regulations where applicable.&lt;/li&gt;
&lt;li&gt;Identify and resolve operational issues that may affect customer service, product accuracy, delivery performance, or export timelines.&lt;/li&gt;
&lt;li&gt;Ensure deadlines, customer commitments, shipment schedules, and project timelines are met.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;D - Financial and Sales Performance Management&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage and monitor export sales performance.&lt;/li&gt;
&lt;li&gt;Take responsibility for export sales growth, gross margin, and customer profitability.&lt;/li&gt;
&lt;li&gt;Monitor pricing structures, product costs, freight costs, and profitability by market and customer.&lt;/li&gt;
&lt;li&gt;Prepare export forecasts, sales budgets, pipeline updates, customer reports, and performance reports monthly.&lt;/li&gt;
&lt;li&gt;Review market and customer performance and recommend actions to improve sales growth, margin, and customer development.&lt;/li&gt;
&lt;li&gt;Monitor the financial impact of export operations, including pricing, logistics costs, production costs, and customer-specific requirements.&lt;/li&gt;
&lt;li&gt;Ensure export sales activity supports agreed commercial objectives and profitability targets.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;E - Customer Relationship and Service Management&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Build and maintain strong, long-term relationships with export customers, distributors, and commercial partners.&lt;/li&gt;
&lt;li&gt;Ensure export customers receive a high level of service, communication, and follow-up.&lt;/li&gt;
&lt;li&gt;Understand customer expectations, product requirements, commercial terms, and market-specific needs.&lt;/li&gt;
&lt;li&gt;Address customer queries, concerns, and service issues in a timely and professional manner.&lt;/li&gt;
&lt;li&gt;Coordinate internally to ensure customer commitments are properly managed and delivered.&lt;/li&gt;
&lt;li&gt;Support customer retention and repeat business through reliable service, accurate execution, and proactive communication.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;F - Leadership and Team Management&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead and manage the export sales team.&lt;/li&gt;
&lt;li&gt;Manage senior employees and cross-functional teams involved in export sales projects.&lt;/li&gt;
&lt;li&gt;Coordinate internal departments, including production, finance, logistics, quality, marketing, and sales.&lt;/li&gt;
&lt;li&gt;Provide direction, structure, and accountability within export sales projects.&lt;/li&gt;
&lt;li&gt;Support, guide, and monitor team members to ensure objectives and deadlines are achieved.&lt;/li&gt;
&lt;li&gt;Manage teams located locally and abroad, where applicable.&lt;/li&gt;
&lt;li&gt;Promote clear communication, ownership, and accountability across all departments involved in export sales and export operations.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;G - Requirements &amp;amp; Experience&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Minimum of 6 years’ experience in export sales, international sales, business development, or export project management.&lt;/li&gt;
&lt;li&gt;Proven experience in developing export markets, customers, distributors, and sales channels.&lt;/li&gt;
&lt;li&gt;Experience in food export is highly preferred.&lt;/li&gt;
&lt;li&gt;Experience managing projects from concept stage to market launch.&lt;/li&gt;
&lt;li&gt;Experience managing end-to-end export processes, including customer requirements, production coordination, documentation, logistics, shipment, and after-sales follow-up.&lt;/li&gt;
&lt;li&gt;Experience managing teams, including senior staff and/or international teams.&lt;/li&gt;
&lt;li&gt;Strong knowledge of export sales procedures, international logistics, customs requirements, export documentation, and food export regulations where applicable.&lt;/li&gt;
&lt;li&gt;Strong commercial and financial understanding, including pricing, costs, profitability, and gross margin management.&lt;/li&gt;
&lt;li&gt;Strong understanding of customer service standards and the importance of accurate order execution.&lt;/li&gt;
&lt;li&gt;Experience working directly with senior management, General Manager, or CEO level.&lt;/li&gt;
&lt;li&gt;Strong communication, negotiation, planning, and organisational skills.&lt;/li&gt;
&lt;li&gt;Ability to manage multiple customers, projects, deadlines, markets, and internal stakeholders.&lt;/li&gt;
&lt;li&gt;Ability to coordinate with production, quality, logistics, finance, sales, and marketing teams to ensure customer and market requirements are met.&lt;/li&gt;
&lt;li&gt;Willingness to travel internationally, particularly within Europe.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;COMPANY POLICY&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Company policies may change depending on operational and commercial requirements. This job description may be amended accordingly.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;ACKNOWLEDGEMENT&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;I confirm that I have read and understood the responsibilities, requirements, and expectations of the position outlined above.&lt;/p&gt;

English

Export Sales Manager

&lt;p&gt;&lt;strong&gt;POSITION&lt;/strong&gt;: Operations Manager&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;DEPARTMENT&lt;/strong&gt;: Admin&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;REPORTS TO&lt;/strong&gt;: Chief Operations Officer&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;PRIMARY OBJECTIVE OF THIS POSITION&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Operations Manager is responsible for overseeing the effective day-to-day management of production, stores, and dispatch activities, ensuring that operations are carried out efficiently, safely, and in line with company standards, food safety requirements, and quality procedures.&lt;/p&gt;
&lt;p&gt;The role requires strong operational leadership, sound decision-making, and the ability to coordinate teams, resources, and processes to achieve production targets, maintain product quality, reduce waste, and support continuous improvement. The Operations Manager is also responsible for promoting workplace discipline, teamwork, 5S standards, Lean practices and a strong Food Safety Culture across the areas under their responsibility.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;RESPONSIBILITIES&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;In General:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;1. Shall be responsible for updating top management with daily production reports and KPIs.&lt;/p&gt;
&lt;p&gt;2. Shall be responsible for implementing operational standards by contributing information to strategic plans and operational reviews.&lt;/p&gt;
&lt;p&gt;3. Shall be responsible for motivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded.&lt;/p&gt;
&lt;p&gt;4. Shall be responsible for communicating job expectations to the team, planning, monitoring and appraising job contributions.&lt;/p&gt;
&lt;p&gt;5. Shall be responsible for reviewing worker performance.&lt;/p&gt;
&lt;p&gt;6. Shall be responsible for identifying training needs and communicating them to the Quality Department.&lt;/p&gt;
&lt;p&gt;7. Shall be responsible for maintaining standards of health and safety, hygiene and security in the work environment, in line with the Quality Assurance team.&lt;/p&gt;
&lt;p&gt;8. Shall be responsible for accomplishing human resource objectives by training, assigning, scheduling, coaching, counselling and disciplining employees.&lt;/p&gt;
&lt;p&gt;9. Shall be able to work well under pressure and meet deadlines.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;10. Shall be responsible for promoting and maintaining 5S workplace organisation standards across production, stores, dispatch and related operational areas, ensuring that work areas are kept clean, organised, safe and efficient.&lt;/p&gt;
&lt;p&gt;11. Shall be responsible for supporting continuous improvement initiatives using Lean, Six Sigma or similar operational improvement methods, with the objective of improving productivity, reducing waste, improving process flow and maintaining consistent quality standards.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;In Production:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;1. Oversee the production process and approve the production schedule.&lt;/p&gt;
&lt;p&gt;2. Ensure that production is cost-effective by reducing waste and improving operational efficiency.&lt;/p&gt;
&lt;p&gt;3. Ensure that products are produced on time and are of good quality.&lt;/p&gt;
&lt;p&gt;4. Ensure that the required human and material resources are available for day-to-day production as planned.&lt;/p&gt;
&lt;p&gt;5. Monitor production processes and adjust schedules as required.&lt;/p&gt;
&lt;p&gt;6. Monitor facility and product standards.&lt;/p&gt;
&lt;p&gt;7. Liaise effectively with different departments to support smooth production operations.&lt;/p&gt;
&lt;p&gt;8. Work with management to implement the company’s policies and operational goals.&lt;/p&gt;
&lt;p&gt;9. Ensure that health and safety guidelines are followed.&lt;/p&gt;
&lt;p&gt;10. Ensure that Food Safety Culture is developed and maintained within the organisation.&lt;/p&gt;
&lt;p&gt;11. Support the implementation of 5S practices within production areas, including cleanliness,&lt;/p&gt;
&lt;p&gt;orderliness, workplace organisation and visual control.&lt;/p&gt;
&lt;p&gt;12. Identify opportunities for Lean and Six Sigma improvements in production flow, waste reduction, productivity and process consistency.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;In Store:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;1. Ensure store operations are functioning smoothly, including the planning, coordination and monitoring of the receiving and issuing of raw materials.&lt;/p&gt;
&lt;p&gt;2. Ensure that storekeeping procedures are applied and that methods for arranging space, estimating needs and maintaining stock are followed.&lt;/p&gt;
&lt;p&gt;3. Ensure that pallets are arranged neatly according to the company’s standards and that appropriate spacing between pallets is maintained.&lt;/p&gt;
&lt;p&gt;4. Ensure that appropriate and accurate lot numbers are recorded and maintained.&lt;/p&gt;
&lt;p&gt;5. Ensure that FIFO and FEFO systems are maintained.&lt;/p&gt;
&lt;p&gt;6. Ensure that expiry dates are monitored.&lt;/p&gt;
&lt;p&gt;7. Ensure that decomposed or spoiled materials are removed periodically.&lt;/p&gt;
&lt;p&gt;8. Ensure that any form of contamination is identified and that corrective action is taken immediately.&lt;/p&gt;
&lt;p&gt;9. Ensure that waste disposal is planned, coordinated and monitored periodically.&lt;/p&gt;
&lt;p&gt;10. Ensure that all incoming goods and issued goods are checked and that accurate records are maintained to secure the company’s assets.&lt;/p&gt;
&lt;p&gt;11. Ensure that any raw materials received which do not meet the company’s standards or specifications are reported to the Purchasing Department and Quality Department.&lt;/p&gt;
&lt;p&gt;12. Ensure that the stock control system is kept up to date and that inventories are accurate.&lt;/p&gt;
&lt;p&gt;13. Ensure that three days of safety stock are maintained.&lt;/p&gt;
&lt;p&gt;14. Check and verify materials in store periodically.&lt;/p&gt;
&lt;p&gt;15. Resolve store-related operational problems and identify store system improvements.&lt;/p&gt;
&lt;p&gt;16. Check and verify the following records:&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;a. Receiving report&lt;/li&gt;
&lt;li&gt;b. Issuing report&lt;/li&gt;
&lt;li&gt;c. Waste disposal report&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;17. Ensure that 5S standards are maintained in the store area, including proper arrangement, cleanliness, clear identification, safe access and organised storage.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;In Dispatch:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;1. Ensure that products are ready for delivery on time and in line with customers’ standards.&lt;/p&gt;
&lt;p&gt;2. Be responsible for the timely loading and dispatching of all products as per the schedule.&lt;/p&gt;
&lt;p&gt;3. Verify the dispatch report.&lt;/p&gt;
&lt;p&gt;4. Oversee that the team follows the proper arrangement procedure for crates in the vehicle.&lt;/p&gt;
&lt;p&gt;5. Ensure that dispatch activities follow the company’s health, safety, hygiene and quality standards.&lt;/p&gt;
&lt;p&gt;6. Ensure that dispatch areas are maintained in accordance with 5S standards, including cleanliness, orderliness, safe movement, correct labelling and proper arrangement of&lt;/p&gt;
&lt;p&gt;finished goods.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;HUMAN RESOURCES&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;1. Maintain a healthy relationship with all superiors, peers and subordinates alike.&lt;/p&gt;
&lt;p&gt;2. Foster a feeling of belonging to the company among employees.&lt;/p&gt;
&lt;p&gt;3. Encourage understanding and cooperation amongst employees within the department and with other departments.&lt;/p&gt;
&lt;p&gt;4. Ensure that all staff observe the Health and Safety, Security and Hygiene policies of the company.&lt;/p&gt;
&lt;p&gt;5. Project a good image in terms of personality and appearance at all times and act as an ambassador of the company.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;RESPONSIBILITY AND AUTHORITY&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Operations Manager shall be responsible for the effective management of daily operations within the assigned areas of responsibility, ensuring that production, store, and dispatch activities are carried out efficiently, safely, and in accordance with company standards, food safety requirements, and quality procedures.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;REQUIREMENTS&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;1. University degree in any food-related major or equivalent related work experience is required.&lt;/p&gt;
&lt;p&gt;2. A minimum of 8–10 years’ proven experience in a similar role is required.&lt;/p&gt;
&lt;p&gt;3. Proven and mandatory experience in 5S workplace organisation, Lean operations and/or Six Sigma continuous improvement practices is required.&lt;/p&gt;
&lt;p&gt;4. Successful track record of achieving budgeted results while improving operations.&lt;/p&gt;
&lt;p&gt;5. Ability to gather and analyse data and work with figures.&lt;/p&gt;
&lt;p&gt;6. Solid judgement and decision-making skills.&lt;/p&gt;
&lt;p&gt;7. Sound knowledge of Food Safety and Quality Management Systems.&lt;/p&gt;
&lt;p&gt;8. Strong communication skills.&lt;/p&gt;
&lt;p&gt;9. Good time-management skills.&lt;/p&gt;
&lt;p&gt;10. Strong multi-tasking skills.&lt;/p&gt;
&lt;p&gt;11. Ability to lead teams, improve work processes and maintain operational discipline in a food production environment.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;COMPANY POLICY&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Company policies may change depending on the commercial circumstances of the operation, and may, in some manner or other, change, alter or amend the job description.&lt;/p&gt;

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