<p>Retail, IT solutions and software development makes up the core business of the company, operated mainly by the retail sales &amp; support team, corporate sales &amp; support department and software developers. </p>
<p>Energised by the vision and ambition of its founders who started a small retail business 20 years ago, Klikk’s focus is to grow the business into an esteemed organisation respected by all stakeholders. Klikk has embarked itself onto a diversity of other projects such as software development and IT corporate solutions both of which contribute an essential part of its turnover. Klikk foresees a brighter future driven by passionate and creative individuals fulfilled by the success of their creations and delighted customers.</p>

Klikk Ltd

&lt;p&gt;&lt;strong&gt;Step into the adventure!&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Team Leader - Outlet&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Overview:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Team Leader – Outlet, you will supervise and support retail staff while ensuring smooth outlet operations, achievement of sales targets, proper stock management, and exceptional customer service. The role contributes to the success of the Klikk retail function by leading retail teams, coordinating with other groups, and maintaining operational and service excellence.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Does this sound like you? Here’s what you need to have to match our requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Minimum 2–3 years in retail, sales, or customer service roles.&lt;/p&gt;
&lt;p&gt;• Proficient in POS, technical and customer care systems.&lt;/p&gt;
&lt;p&gt;• Ability to prepare reports and manage stock systems effectively.&lt;/p&gt;
&lt;p&gt;• Strong knowledge of sales processes and performance monitoring.&lt;/p&gt;
&lt;p&gt;• Leadership and people management skills.&lt;/p&gt;
&lt;p&gt;• Strong communication and interpersonal skills.&lt;/p&gt;
&lt;p&gt;• Problem-solving and decision-making ability.&lt;/p&gt;
&lt;p&gt;• Organizational and multitasking skills.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;This is how you can hit a few more plus points for this position:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Previous experience in a supervisory or team leader capacity.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;If this describes you, then this is a glimpse of what you&#039;ll be doing:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Lead, supervise, mentor, and coordinate staff assigned within retail outlets;&lt;/p&gt;
&lt;p&gt;• Assist in recruitment and onboarding of new recruits;&lt;/p&gt;
&lt;p&gt;• Assist in outlet cash reconciliation when required and ensuring adherence to company procedures and accuracy of transactions. Manage stock levels and ensure accurate tracking of all items from delivery to sale, liaising with internal teams to maintain availability;&lt;/p&gt;
&lt;p&gt;• Oversee customer account entries, POS transactions, cash tills, and reconciliation, including stock-related records;&lt;/p&gt;
&lt;p&gt;• Ensure timely resolution of customer queries and complaints, maintaining service levels;&lt;/p&gt;
&lt;p&gt;• Drive sales of Klikk and GO’s products and services, working to achieve and exceed own and outlet sales targets;&lt;/p&gt;
&lt;p&gt;• Support, assist and liaise with other teams and groups as needed;&lt;/p&gt;
&lt;p&gt;• Ensure outlets maintain operational readiness, compliance with company procedures, and exceptional customer experience;&lt;/p&gt;
&lt;p&gt;• Ensure supervisory presence during operating hours, and display flexibility with shift work;&lt;/p&gt;
&lt;p&gt;• Handle and resolve customer escalations;&lt;/p&gt;
&lt;p&gt;• May be assigned reasonable different duties in accordance with Group exigencies from time to time.&lt;/p&gt;

English

Team Leader

&lt;p&gt;&lt;strong&gt;Job Title:&lt;/strong&gt; Inventory &amp;amp; Retail Operations Executive&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Department:&lt;/strong&gt; Procurement and Operations&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Reporting to:&lt;/strong&gt; Procurement and Operations Manager&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt; Klikk retail outlets, warehouse and offices&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;Inventory &amp;amp; Retail Operations Executive&lt;/strong&gt; is responsible for supporting accurate, visible and commercially healthy stock across Klikk retail outlets, warehouse and related channels. The role monitors stock movement, identifies stock gaps, highlights slow-moving or stagnant stock, supports stock accuracy and provides practical observations to assist procurement, retail, marketing and management decisions.&lt;/p&gt;
&lt;p&gt;Its main purpose is to observe, analyse, coordinate and report on stock-related opportunities and risks, ensuring that stock is in the right place, visible where needed and commercially acted upon when movement is weak.&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities and Duties&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Inventory Monitoring &amp;amp; Stock Visibility&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Monitor inventory levels, stock movement, availability, age and value across retail outlets and warehouse;&lt;/li&gt;
&lt;li&gt;Identify overstocked, understocked, slow-moving, ageing or incorrectly located stock;&lt;/li&gt;
&lt;li&gt;Analyse inventory trends using BI tools and stock reports;&lt;/li&gt;
&lt;li&gt;Escalate stock risks that may impact sales, availability or customer experience;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Stock Movement, Transfers &amp;amp; Accuracy&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Monitor and coordinate stock movement between outlets and warehouse;&lt;/li&gt;
&lt;li&gt;Recommend stock transfers to improve product availability and sell-through;&lt;/li&gt;
&lt;li&gt;Support stock takes, cycle counts, spot checks and inventory audits;&lt;/li&gt;
&lt;li&gt;Investigate stock discrepancies and maintain accurate inventory records;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Procurement Observation &amp;amp; Range Gap Support&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Monitor product availability, stock movement and range gaps;&lt;/li&gt;
&lt;li&gt;Provide procurement with stock insights and recommendations based on inventory performance;&lt;/li&gt;
&lt;li&gt;Identify opportunities to improve product range and category coverage;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Slow-Moving, Stagnant &amp;amp; Risk Stock&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Recommend actions such as transfers, promotions, bundles, price reviews or clearance;&lt;/li&gt;
&lt;li&gt;Coordinate with relevant teams and monitor the effectiveness of agreed actions;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Product Display Visibility &amp;amp; Retail Stock Presentation&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Prepare display priorities based on stock levels, commercial value and campaigns;&lt;/li&gt;
&lt;li&gt;Coordinate with outlet teams to improve product presentation, demo visibility and pricing accuracy;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Marketing &amp;amp; Promotional Coordination&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support Marketing by identifying products suitable for promotions, bundles and clearance campaigns;&lt;/li&gt;
&lt;li&gt;Provide stock information to support commercial and promotional decisions;&lt;/li&gt;
&lt;li&gt;Review campaign performance in relation to stock movement;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Systems, Reporting &amp;amp; Process Improvement&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Use inventory, POS and BI systems to monitor stock performance;&lt;/li&gt;
&lt;li&gt;Prepare reports on stock movement, inventory risks and transfer recommendations;&lt;/li&gt;
&lt;li&gt;Identify opportunities to improve inventory processes, reporting and stock visibility;&lt;/li&gt;
&lt;li&gt;Maintain documentation of recurring stock issues and improvement initiatives;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Knowledge, Skills, and Experience Required&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;br&gt;&lt;strong&gt;Education / Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Secondary education or higher;&lt;/p&gt;
&lt;p&gt;• Additional training in retail operations, stock control, business administration, procurement support or data/reporting would be considered an asset.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Experience&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Minimum 2–3 years experience in retail operations, stock control, inventory management, procurement support or a similar role;&lt;/p&gt;
&lt;p&gt;• Experience in technology retail would be considered an asset;&lt;/p&gt;
&lt;p&gt;• Experience using stock systems, POS systems, Excel or reporting tools is preferred;&lt;/p&gt;
&lt;p&gt;• Experience with stock takes, stock movement, stock discrepancy investigation or slow-moving stock analysis would be beneficial.&lt;/p&gt;

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