Laferla Group, established in 1984, is a household name in Malta, renowned for its role in the insurance industry as a professional firm with a focus on customer experience, that kick-started with a commitment to prompt and fair claim settlements since its inception. As a family-run business, Laferla offers a wide range of insurance products, including health, life, motor, travel, home, pet, marine and commercial insurance. Laferla’s digital approach has recently led to the development of a Fintech platform, the development of an embedded insurance offering and investment in complementary services such as a Digital Health Platform which is offered as a SaaS product. The company currently operates from its Head Office in Valletta as well as through a network of Tied Insurance Intermediaries and Insurance Brokers across Malta and serves both personal and commercial clients, ensuring high-quality service and reliability. Laferla’s culture is built upon the strength of its core values - Family, Loyalty, Credibility, Stability and Quality – integrating them into their daily work.

Laferla Insurance Agency Ltd

Work permit costs

Life insurance

Professional training

Subsidized meals

Health insurance

Flexible working hours

Wellness programs

&lt;h3&gt;About This Job&lt;/h3&gt;
&lt;p&gt;The &lt;strong&gt;Health Underwriting Associate&lt;/strong&gt; supports the efficient processing of health insurance policies by applying foundational product knowledge and developing underwriting skills under supervision. This role focuses on building technical accuracy, learning to assess risk, and providing reliable support to colleagues, while gradually gaining confidence in client and broker interactions.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;KEY DUTIES AND RESPONSIBILITIES INCLUDE:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain a working knowledge of Laferla’s health insurance products, participating in training and shadowing opportunities and recognising when technical or complex matters require escalation.&lt;/li&gt;
&lt;li&gt;Process routine health insurance policy applications, renewals, endorsements, adjustments, and related documentation accurately and efficiently, under appropriate supervision.&lt;/li&gt;
&lt;li&gt;Support the underwriting process by identifying indicators of unusual or higher-risk cases, applying guided judgement, documenting observations, and escalating matters requiring further review.&lt;/li&gt;
&lt;li&gt;Follow established underwriting, compliance, documentation, data protection, and confidentiality requirements, seeking guidance from senior colleagues where necessary.&lt;/li&gt;
&lt;li&gt;Handle routine interactions with clients, brokers, and TII professionally, providing accurate information and supporting the resolution of queries while escalating complex concerns appropriately.&lt;/li&gt;
&lt;li&gt;Use company systems and digital tools effectively to complete daily underwriting, administrative, and policy-related tasks, adapting to new systems and processes as required.&lt;/li&gt;
&lt;li&gt;Maintain accurate, complete, and up-to-date client, policy, and underwriting records, ensuring all information and documentation is properly filed and stored in accordance with company procedures.&lt;/li&gt;
&lt;li&gt;Issue invoices, process receipts, and accurately record routine financial transactions in accordance with company procedures.&lt;/li&gt;
&lt;li&gt;Support senior colleagues with routine financial reconciliations and other administrative tasks related to policy and underwriting activities.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;EXPERIENCE &amp;amp; QUALIFICATIONS&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A-level standard of education (or equivalent); further studies in insurance or business is an asset.&lt;/li&gt;
&lt;li&gt;Basic knowledge of health insurance or willingness to learn.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;PERSONAL ATTRIBUTES&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Detail-oriented with strong accuracy in data handling.&lt;/li&gt;
&lt;li&gt;Eager to learn and apply new knowledge under guidance.&lt;/li&gt;
&lt;li&gt;Professional in communication with clients, brokers, and colleagues.&lt;/li&gt;
&lt;li&gt;Adaptable, with a proactive approach to using systems and tools.&lt;/li&gt;
&lt;/ul&gt;

English

Maltese

Health Underwriting Associate

Visa assistance

&lt;h3&gt;About This Job&lt;/h3&gt;
&lt;p&gt;The &lt;strong&gt;Personal Lines Underwriting Associate&lt;/strong&gt; is responsible for supporting the administration and servicing of personal insurance policies, including motor, home, travel, and life. This role plays a key part in ensuring the efficient delivery of personal lines services while maintaining a high standard of customer care for policyholders&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;KEY DUTIES AND RESPONSIBILITIES INCLUDE:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Administer and service personal insurance policies across motor, home, travel, life and loan protection products.&lt;/li&gt;
&lt;li&gt;Respond to client queries professionally and efficiently, providing accurate, personalised and customer-focused service.&lt;/li&gt;
&lt;li&gt;Process quotes, renewals, amendments, cancellations, endorsements and mid-term adjustments accurately and within required timelines.&lt;/li&gt;
&lt;li&gt;Maintain accurate client, policy and financial records, ensuring all documentation is complete, compliant and easily accessible.&lt;/li&gt;
&lt;li&gt;Process invoices, receipts and other financial documentation in line with established procedures and controls.&lt;/li&gt;
&lt;li&gt;Develop and maintain knowledge of personal insurance products, underwriting requirements and relevant systems through training and continuous learning.&lt;/li&gt;
&lt;li&gt;Collaborate effectively with colleagues, share information, provide support and contribute constructively to team objectives.&lt;/li&gt;
&lt;li&gt;Ensure compliance with legal, regulatory and company requirements, maintaining confidentiality, accuracy, integrity and accountability in all activities.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;SKILLS AND QUALIFICATIONS:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience in an administrative or clerical role will be considered an asset.&lt;/li&gt;
&lt;li&gt;Previous experience within the insurance industry will be considered an asset.&lt;/li&gt;
&lt;li&gt;Fluent in both written and spoken English, with other language skills being considered an asset.&lt;/li&gt;
&lt;li&gt;Possess excellent verbal and written communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Possess strong customer service skills.&lt;/li&gt;
&lt;li&gt;Be proficient in Microsoft Office Suite or similar.&lt;/li&gt;
&lt;/ul&gt;

Personal Lines Underwriting Associate

&lt;p&gt;&lt;strong&gt;KEY DUTIES AND RESPONSIBILITIES INCLUDE:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Graphic Design and Creative Production&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Design marketing materials for social media, digital advertising, email, print, presentations, internal&lt;/p&gt;
&lt;p&gt;communications, events and sponsorships, working within agreed briefs and brand guidelines.&lt;/p&gt;
&lt;p&gt;Adapt designs across platforms, dimensions and formats while maintaining quality, consistency and&lt;/p&gt;
&lt;p&gt;readability.&lt;/p&gt;
&lt;p&gt;Produce and edit short-form videos, reels and simple motion graphics for digital channels.&lt;/p&gt;
&lt;p&gt;Prepare final files for digital publication and print, and manage feedback and revisions through to an&lt;/p&gt;
&lt;p&gt;approved final version.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Social Media Management and Content Creation&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Maintain and deliver the social media content calendar in line with priorities agreed with the line manager.&lt;/p&gt;
&lt;p&gt;Create platform-appropriate content combining strong visuals, clear copy and relevant calls to action, and&lt;/p&gt;
&lt;p&gt;schedule and publish approved posts, stories and reels.&lt;/p&gt;
&lt;p&gt;Monitor comments, messages and brand mentions, responding within approved guidance and escalating&lt;/p&gt;
&lt;p&gt;sensitive matters promptly. Questions about products, insurance cover, pricing or claims are always&lt;/p&gt;
&lt;p&gt;referred to the appropriate department.&lt;/p&gt;
&lt;p&gt;Review social media performance and content trends, and recommend improvements to formats, timing&lt;/p&gt;
&lt;p&gt;and engagement.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Digital Advertising Support&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Prepare creative variations and campaign copy for paid social and search campaigns within approved&lt;/p&gt;
&lt;p&gt;briefs.&lt;/p&gt;
&lt;p&gt;Support the line manager in building, checking and monitoring campaigns, flagging delivery or spend issues&lt;/p&gt;
&lt;p&gt;early.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Email Marketing&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Build and test email campaigns and automated communications using the company’s existing platforms.&lt;/p&gt;
&lt;p&gt;Check copy, design, links, display across devices and recipient selections before release.&lt;/p&gt;
&lt;p&gt;Refer any proposed segmentation involving health information to the line manager and do not create or&lt;/p&gt;
&lt;p&gt;apply it independently.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Performance Reporting&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Gather social media, email and advertising data for scheduled reports using agreed templates, checking&lt;/p&gt;
&lt;p&gt;accuracy and flagging unusual results.&lt;/p&gt;
&lt;p&gt;Share observations and practical suggestions for improving future content and campaigns.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Brand, Asset and Approval Management&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Apply brand guidelines consistently across all communications and materials.&lt;/p&gt;
&lt;p&gt;Maintain an organised asset library with clear file names and version control, and archive superseded&lt;/p&gt;
&lt;p&gt;materials so they are not used by mistake.&lt;/p&gt;
&lt;p&gt;Verify product-related statements against current approved documentation, follow the required approval&lt;/p&gt;
&lt;p&gt;process before anything is published, and retain the approval records.&lt;/p&gt;
&lt;p&gt;Identify outdated website content or website issues and arrange their correction with the line manager.&lt;/p&gt;
&lt;p&gt;Handle confidential information, customer data and access credentials in accordance with company&lt;/p&gt;
&lt;p&gt;procedures.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Events, Print and Sponsorship Support&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Prepare artwork and branded materials for events and sponsorships, liaising with approved printers and&lt;/p&gt;
&lt;p&gt;suppliers on specifications, proofs and delivery timelines.&lt;/p&gt;
&lt;p&gt;Provide on-site marketing support at company events when required.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;QUALIFICATIONS AND EXPERIENCE&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Essential&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;A qualification in marketing, graphic design, communications, digital media or a related discipline, or an&lt;/p&gt;
&lt;p&gt;equivalent portfolio and practical track record.&lt;/p&gt;
&lt;p&gt;One to three years of relevant experience in design, content creation or social media management.&lt;/p&gt;
&lt;p&gt;Candidates with less experience will be considered where supported by a strong portfolio.&lt;/p&gt;
&lt;p&gt;A portfolio demonstrating sound graphic design skills and engaging content for different channels.&lt;/p&gt;
&lt;p&gt;Strong practical proficiency in professional design software, such as Adobe Creative Cloud or equivalent.&lt;/p&gt;
&lt;p&gt;Hands-on experience managing social media content, publishing schedules and community interactions.&lt;/p&gt;
&lt;p&gt;Practical ability to produce and edit short-form video.&lt;/p&gt;
&lt;p&gt;Excellent written English, with strong accuracy and proofreading skills.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Desirable&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Fluency in written and spoken Maltese.&lt;/p&gt;
&lt;p&gt;Experience supporting paid social or paid search campaigns.&lt;/p&gt;
&lt;p&gt;Experience with email marketing or marketing-automation platforms.&lt;/p&gt;
&lt;p&gt;Experience preparing print-ready artwork and working with production suppliers.&lt;/p&gt;
&lt;p&gt;Ability to read basic marketing analytics and explain what the results indicate.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;COMPETENCIES&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Produces clear, purposeful designs with a sound understanding of layout, typography, colour, visual&lt;/p&gt;
&lt;p&gt;hierarchy and brand consistency.&lt;/p&gt;
&lt;p&gt;Understands how audiences use different platforms and adapts content, tone and format accordingly,&lt;/p&gt;
&lt;p&gt;exercising good judgement in public interactions.&lt;/p&gt;
&lt;p&gt;Communicates clearly and accurately, turning information into accessible messages without losing&lt;/p&gt;
&lt;p&gt;essential meaning.&lt;/p&gt;
&lt;p&gt;Organises multiple assignments, keeps orderly records and prioritises according to agreed deadlines.&lt;/p&gt;
&lt;p&gt;Checks work carefully, recognises sensitive information and knows when something needs review or&lt;/p&gt;
&lt;p&gt;escalation.&lt;/p&gt;
&lt;p&gt;Takes direction well, seeks clarification when needed, and applies feedback constructively.&lt;/p&gt;
&lt;p&gt;Is reliable, discreet and calm under pressure, and comfortable in a small team with varied responsibilities.&lt;/p&gt;
&lt;p&gt;Is curious about customers, products and the business, and keen to learn beyond existing strengths.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;ROLE EXPECTATIONS&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Take responsibility for assigned work from brief to completion, keeping the line manager informed and&lt;/p&gt;
&lt;p&gt;following up outstanding actions without reminders.&lt;/p&gt;
&lt;p&gt;Complete routine work with progressively less supervision after induction, recognising that independence in&lt;/p&gt;
&lt;p&gt;execution never replaces required approvals.&lt;/p&gt;
&lt;p&gt;Raise unclear briefs, competing priorities or likely delays early, and where possible propose a workable&lt;/p&gt;
&lt;p&gt;solution.&lt;/p&gt;
&lt;p&gt;Submit work that is checked and ready for review, distinguishing personal creative preference from the&lt;/p&gt;
&lt;p&gt;requirements of the brief.&lt;/p&gt;
&lt;p&gt;Build knowledge of the company’s products and customers, keep design and social media skills current,&lt;/p&gt;
&lt;p&gt;and support the team during busy periods.&lt;/p&gt;

Marketing Specialist

Company car

Employee discounts

&lt;h3&gt;About This Job&lt;/h3&gt;
&lt;p&gt;The &lt;strong&gt;Claims Associate &lt;/strong&gt;typically handles administrative and support tasks related to the claims function, while gaining exposure to the full lifecycle of claims handling across all business lines. This role is designed as a development pathway toward becoming a claims handler, offering opportunities to build technical knowledge of insurance policies, claims processes, and customer service standards.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;KEY DUTIES AND RESPONSIBILITIES INCLUDE:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Administrative &amp;amp; Financial Support&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Register new claims in the system, ensuring accurate data entry.&lt;/p&gt;
&lt;p&gt;· Process and reconcile invoices, payments, and recoveries related to claims.&lt;/p&gt;
&lt;p&gt;· Prepare settlement instructions and assist in issuing claims payments.&lt;/p&gt;
&lt;p&gt;· Maintain organised digital and physical claim files, ensuring all records are complete and up to date.&lt;/p&gt;
&lt;p&gt;· Assist in preparing reports, summaries, and correspondence for management or regulatory use.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Claim Exposure &amp;amp; Learning&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Review basic claim documentation to verify completeness and accuracy.&lt;/p&gt;
&lt;p&gt;· Support senior colleagues in gathering evidence (e.g., medical reports, police statements, receipts).&lt;/p&gt;
&lt;p&gt;· Shadow Claims Specialists/Handlers to understand decision-making processes and policy applications.&lt;/p&gt;
&lt;p&gt;· Observe how claims are assessed, escalated, and resolved across different lines (health, personal, commercial, motor, etc.).&lt;/p&gt;
&lt;p&gt;· Begin developing technical knowledge of policy wordings, coverage terms, and claims handling principles.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Customer Service&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Provide courteous, professional support to clients, brokers, and service providers when handling queries.&lt;/p&gt;
&lt;p&gt;· Escalate complex or technical questions to senior team members appropriately.&lt;/p&gt;
&lt;p&gt;· Contribute to ensuring a smooth, positive claims journey for customers.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;QUALIFICATIONS&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Experience in an administrative or clerical role will be considered an asset.&lt;/p&gt;
&lt;p&gt;· Fluent in both written and spoken English; proficiency in Maltese will be considered an advantage.&lt;/p&gt;
&lt;p&gt;· Familiarity with Microsoft Office; experience with insurance or claims systems is an asset.&lt;/p&gt;
&lt;p&gt;· Strong numerical and data-handling skills, with accuracy in financial processing.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;PERSONAL ATTRIBUTES&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Highly organised, methodical, and detail oriented.&lt;/p&gt;
&lt;p&gt;· Customer-focused with professionalism and empathy.&lt;/p&gt;
&lt;p&gt;· Eager to learn and develop knowledge of insurance products and claims handling.&lt;/p&gt;
&lt;p&gt;· Team player with a proactive, supportive attitude.&lt;/p&gt;
&lt;p&gt;· Adaptable and willing to take on both administrative tasks and training opportunities.&lt;/p&gt;