Laferla Group, established in 1984, is a household name in Malta, renowned for its role in the insurance industry as a professional firm with a focus on customer experience, that kick-started with a commitment to prompt and fair claim settlements since its inception. As a family-run business, Laferla offers a wide range of insurance products, including health, life, motor, travel, home, pet, marine and commercial insurance. Laferla’s digital approach has recently led to the development of a Fintech platform, the development of an embedded insurance offering and investment in complementary services such as a Digital Health Platform which is offered as a SaaS product. The company currently operates from its Head Office in Valletta as well as through a network of Tied Insurance Intermediaries and Insurance Brokers across Malta and serves both personal and commercial clients, ensuring high-quality service and reliability. Laferla’s culture is built upon the strength of its core values - Family, Loyalty, Credibility, Stability and Quality – integrating them into their daily work.

Laferla Insurance Agency Ltd

Visa assistance

Work permit costs

Company car

Life insurance

Professional training

Subsidized meals

Health insurance

Flexible working hours

Employee discounts

Wellness programs

&lt;h3&gt;About This Job&lt;/h3&gt;
&lt;p&gt;The &lt;strong&gt;Claims Associate &lt;/strong&gt;typically handles administrative and support tasks related to the claims function, while gaining exposure to the full lifecycle of claims handling across all business lines. This role is designed as a development pathway toward becoming a claims handler, offering opportunities to build technical knowledge of insurance policies, claims processes, and customer service standards.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;KEY DUTIES AND RESPONSIBILITIES INCLUDE:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Administrative &amp;amp; Financial Support&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Register new claims in the system, ensuring accurate data entry.&lt;/p&gt;
&lt;p&gt;· Process and reconcile invoices, payments, and recoveries related to claims.&lt;/p&gt;
&lt;p&gt;· Prepare settlement instructions and assist in issuing claims payments.&lt;/p&gt;
&lt;p&gt;· Maintain organised digital and physical claim files, ensuring all records are complete and up to date.&lt;/p&gt;
&lt;p&gt;· Assist in preparing reports, summaries, and correspondence for management or regulatory use.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Claim Exposure &amp;amp; Learning&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Review basic claim documentation to verify completeness and accuracy.&lt;/p&gt;
&lt;p&gt;· Support senior colleagues in gathering evidence (e.g., medical reports, police statements, receipts).&lt;/p&gt;
&lt;p&gt;· Shadow Claims Specialists/Handlers to understand decision-making processes and policy applications.&lt;/p&gt;
&lt;p&gt;· Observe how claims are assessed, escalated, and resolved across different lines (health, personal, commercial, motor, etc.).&lt;/p&gt;
&lt;p&gt;· Begin developing technical knowledge of policy wordings, coverage terms, and claims handling principles.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Customer Service&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Provide courteous, professional support to clients, brokers, and service providers when handling queries.&lt;/p&gt;
&lt;p&gt;· Escalate complex or technical questions to senior team members appropriately.&lt;/p&gt;
&lt;p&gt;· Contribute to ensuring a smooth, positive claims journey for customers.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;QUALIFICATIONS&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Experience in an administrative or clerical role will be considered an asset.&lt;/p&gt;
&lt;p&gt;· Fluent in both written and spoken English; proficiency in Maltese will be considered an advantage.&lt;/p&gt;
&lt;p&gt;· Familiarity with Microsoft Office; experience with insurance or claims systems is an asset.&lt;/p&gt;
&lt;p&gt;· Strong numerical and data-handling skills, with accuracy in financial processing.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;PERSONAL ATTRIBUTES&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Highly organised, methodical, and detail oriented.&lt;/p&gt;
&lt;p&gt;· Customer-focused with professionalism and empathy.&lt;/p&gt;
&lt;p&gt;· Eager to learn and develop knowledge of insurance products and claims handling.&lt;/p&gt;
&lt;p&gt;· Team player with a proactive, supportive attitude.&lt;/p&gt;
&lt;p&gt;· Adaptable and willing to take on both administrative tasks and training opportunities.&lt;/p&gt;

English

Maltese

Claims Associate

&lt;h3&gt;About This Job&lt;/h3&gt;
&lt;p&gt;We are building the technology that powers a forty-year-old insurance business from the platform our team uses every day to the applications our customers rely on. We are looking for an a Software Developer to join our team and help us build, improve, and maintain these systems to a high standard.&lt;/p&gt;
&lt;p&gt;Laferla has been arranging insurance for people and businesses in Malta since 1984. Today we write our own software: the platform our underwriters and claims handlers work in, the app our customers use, and the integrations that keep it all connected to our core systems. It is a small engineering team with a short decision chain – you will work closely with our Head of IT and see your work used across the business.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;WHAT YOU WOULD WORK ON&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Features end to end – from database schema to interface – with real input into how they are designed, not just how they are coded.&lt;/p&gt;
&lt;p&gt;· Building and improving the integrations between our platform, our customer app and our core systems.&lt;/p&gt;
&lt;p&gt;· Code quality across the team: reviews, automated testing, and the standards we all work to.&lt;/p&gt;
&lt;p&gt;· Helping newer developers find their feet through code reviews and pairing.&lt;/p&gt;
&lt;p&gt;· Making sure what you ship to production is tested, reviewed and safe to release.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;THE WORK, HONESTLY&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Modern stack. &lt;/strong&gt;TypeScript and React on the front end, Node.js and PostgreSQL behind it, mobile in React Native, deployed continuously.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Established systems. &lt;/strong&gt;Like any business that has been around for forty years, some of what we run was built long before the current team. Part of the job is working carefully with code you did not write.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;A regulated business. &lt;/strong&gt;What you build has to be auditable, and some of what we handle is health data. That shapes the engineering rather than slowing it down.&lt;/p&gt;
&lt;p&gt;· &lt;strong&gt;Real users, quickly. &lt;/strong&gt;Small company, short feedback loop. What you ship on Tuesday is being used on Wednesday.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;WHAT WE ARE LOOKING FOR&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Three years or more building software professionally – though we care more about judgement and the quality of your work than about the number.&lt;/p&gt;
&lt;p&gt;· Strong in at least one of C#, Python, JavaScript or TypeScript.&lt;/p&gt;
&lt;p&gt;· Comfortable across the stack: you can take a feature from database schema to interface, asking for guidance when it is genuinely needed.&lt;/p&gt;
&lt;p&gt;· Solid SQL, REST APIs and Git, and an understanding of how your code reaches production.&lt;/p&gt;
&lt;p&gt;· You have worked in an existing codebase and improved it without breaking it.&lt;/p&gt;
&lt;p&gt;· You can explain a technical decision clearly to someone who does not write code.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Useful, but not essential&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Financial services, insurance or another regulated industry.&lt;/p&gt;
&lt;p&gt;· Experience with Node.js, PostgreSQL or React Native specifically.&lt;/p&gt;
&lt;p&gt;· Cloud platforms, CI/CD pipelines or infrastructure as code.&lt;/p&gt;
&lt;p&gt;· Accessibility, or building for people who are not like you.&lt;/p&gt;
&lt;p&gt;· Exposure to legacy or 4GL platforms (for example Dataflex).&lt;/p&gt;
&lt;p&gt;· Maltese, though English is the working language.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;WHAT WE OFFER&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Competitive Salary, reviewed annually.&lt;/p&gt;
&lt;p&gt;· Health insurance and life cover.&lt;/p&gt;
&lt;p&gt;· Flexible work hours.&lt;/p&gt;
&lt;p&gt;· Professional Development&lt;/p&gt;
&lt;p&gt;A modern workplace in the heart of Valletta, with a company that has been proudly established for over forty years.&lt;/p&gt;

Software Developer

There Are No Job Openings at Laferla Insurance Agency Ltd At The Moment