Transport and Logistics

Shipping, Transport & Logistics

English

Malta Public Transport

Health insurance

Flexible working hours

Employee discounts

&lt;p&gt;&lt;strong&gt;Main Responsibilities include but are not limited to:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Be knowledgeable of Malta Public Transport fares.&lt;/p&gt;
&lt;p&gt;• Sell all available fares and credit top ups from the various sales outlets.&lt;/p&gt;
&lt;p&gt;• Handle cash, applications, top ups and close out sales at the end of each working shift according to current reconciliation Sales Policy.&lt;/p&gt;
&lt;p&gt;• Maintain self-organization on stocks and any other materials required to perform duties effectively.&lt;/p&gt;
&lt;p&gt;• Answer customers’ questions and increase customer satisfaction.&lt;/p&gt;
&lt;p&gt;• Effectively communicate our policies to customers and ensure this knowledge is current and accurate according to the Company’s revisions and updates.&lt;/p&gt;
&lt;p&gt;• Project a safe and welcoming attitude towards customers.&lt;/p&gt;
&lt;p&gt;• Reports to the Sales Manager and the Commercial Department.&lt;/p&gt;
&lt;p&gt;• Daily direct contact with customers from all over the world.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Be knowledgeable of Malta Public Transport fares.&lt;/p&gt;
&lt;p&gt;• Strong team player with flexibility to adapt to changes.&lt;/p&gt;
&lt;p&gt;• Positive and energetic attitude.&lt;/p&gt;
&lt;p&gt;• Excellent problem-solving skills.&lt;/p&gt;
&lt;p&gt;• Well-organized with the ability to achieve sales targets.&lt;/p&gt;
&lt;p&gt;• Self-motivated and capable of working independently.&lt;/p&gt;
&lt;p&gt;• Minimum of 3 O levels: Mathematics, English and Maltese.&lt;/p&gt;
&lt;p&gt;• Be proficient verbally and written in both, English and Maltese.&lt;/p&gt;
&lt;p&gt;• Preferably a year of experience in sales or a similar position in the service industry.&lt;/p&gt;

Maltese

Sales Agent

&lt;p&gt;&lt;strong&gt;Main Responsibilities include but are not limited to:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Coordinating accommodation arrangements for employees.&lt;/p&gt;
&lt;p&gt;• Meeting and assisting foreign recruits upon arrival.&lt;/p&gt;
&lt;p&gt;• Ensuring tenant compliance with company rules and accommodation regulations.&lt;/p&gt;
&lt;p&gt;• Conducting accommodation inspections and reporting maintenance requirements.&lt;/p&gt;
&lt;p&gt;• Following up on tenant requests, complaints, and accommodationrelated issues.&lt;/p&gt;
&lt;p&gt;• Maintaining accurate records relating to accommodation occupancy and tenant movements.&lt;/p&gt;
&lt;p&gt;• Collecting and recording utility meter readings.&lt;/p&gt;
&lt;p&gt;• Managing the Accommodations mailbox and responding to queries in a professional and timely manner.&lt;/p&gt;
&lt;p&gt;• Liaising with external contractors to coordinate cleaning and maintenance services.&lt;/p&gt;
&lt;p&gt;• Preparing cleaning and maintenance schedules for company&lt;/p&gt;
&lt;p&gt;accommodations.&lt;/p&gt;
&lt;p&gt;• Issuing purchase orders and processing accommodation-related charges where required.&lt;/p&gt;
&lt;p&gt;• Preparing reports and documentation as requested.&lt;/p&gt;
&lt;p&gt;• Participating in an on-call roster to respond to accommodationrelated emergencies outside normal working hours.&lt;/p&gt;
&lt;p&gt;• Undertaking any other duties or projects that may reasonably be assigned by management.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• A minimum O-Level standard of education.&lt;/p&gt;
&lt;p&gt;• A valid Category B driving licence.&lt;/p&gt;
&lt;p&gt;• Strong organisational and administrative skills.&lt;/p&gt;
&lt;p&gt;• Excellent attention to detail and ability to maintain accurate records.&lt;/p&gt;
&lt;p&gt;• Good communication and interpersonal skills.&lt;/p&gt;
&lt;p&gt;• The ability to manage multiple priorities and work independently.&lt;/p&gt;
&lt;p&gt;• Proficiency in Microsoft Office applications, particularly Excel.&lt;/p&gt;
&lt;p&gt;• A flexible approach to work and a strong customer-service mindset.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Candidates with previous experience in real estate, condominium management, hotel reservations, accommodation services, or a similar environment will be considered an asset.&lt;/em&gt;&lt;/p&gt;

Accomodations Administrative Coordinator

&lt;p&gt;Malta Public Transport is looking for a motivated Team Leader to join our Customer Care. This role is key to ensuring the smooth day-to-day operations of the contact centre, supporting both the team and customers. If you’re passionate about delivering excellent service, coaching others, and thrive in a dynamic, customer-focused environment, this is the ideal opportunity for you!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Responsibilities include but are not limited to:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Handling of customers’ calls, messages and queries across different communication channels as needed.&lt;/p&gt;
&lt;p&gt;• Handle customer complaints, including escalated cases from ministries, public authorities, the Managing Director, or Transport Malta.&lt;/p&gt;
&lt;p&gt;• Provide coaching, training, and ongoing development support to Customer Care agents.&lt;/p&gt;
&lt;p&gt;• Conduct monthly quality checks by reviewing and grading calls and emails.&lt;/p&gt;
&lt;p&gt;• Deliver real-time feedback through speed coaching to improve performance.&lt;/p&gt;
&lt;p&gt;• Prepare and manage shift rosters for the Customer Care team.&lt;/p&gt;
&lt;p&gt;• Preparing shift rosters for the customer care agents.&lt;/p&gt;
&lt;p&gt;• Oversee team attendance, including managing leave, absenteeism, and break schedules.&lt;/p&gt;
&lt;p&gt;• Address and resolve issues raised by agents, providing guidance and support.&lt;/p&gt;
&lt;p&gt;• Work on a rotating shift basis as required.&lt;/p&gt;
&lt;p&gt;• Any other duties related to the job position that may be required depending on the exigencies of the business at the time.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Ordinary level of education in Maltese and English, and preferably in Mathematics.&lt;/p&gt;
&lt;p&gt;• 1 year` work experience as a Customer Care Agent at MPT will be preferred.&lt;/p&gt;
&lt;p&gt;• Demonstrates confidence in decision-making and leading a team.&lt;/p&gt;
&lt;p&gt;• Skilled in supporting and developing others to reach their potential.&lt;/p&gt;
&lt;p&gt;• Proven ability to manage and motivate team members effectively.&lt;/p&gt;
&lt;p&gt;• Strong attention to detail with a focus on accuracy and quality.&lt;/p&gt;
&lt;p&gt;• Able to analyse problems and identify practical, effective solutions.&lt;/p&gt;
&lt;p&gt;• Self-motivated with a proactive approach to daily tasks and challenges.&lt;/p&gt;
&lt;p&gt;• Proficient in the use of Microsoft Office applications.&lt;/p&gt;
&lt;p&gt;• Well-developed coaching, time management, and organisational skills.&lt;/p&gt;
&lt;p&gt;• Customer-focused mindset with the ability to think creatively and go the extra mile.&lt;/p&gt;

Team Leader Customer Care

&lt;p&gt;Are you passionate about customer experience and eager to make a difference every day? Join our customer care team and play a vital role in providing assistance and information to our passengers. If you’re looking for a meaningful role where your skills can truly make an impact, we’d love to hear from you!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Responsibilities include but are not limited to:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Answering Calls – Responding to customer queries&lt;/p&gt;
&lt;p&gt;• Replying to customers’ messages via different channels including Facebook, Web, Emails etc.&lt;/p&gt;
&lt;p&gt;• Dealing with complaints in a courteous and professional manner&lt;/p&gt;
&lt;p&gt;• Logging of complaints on internal system and escalating to the respective departments as necessary&lt;/p&gt;
&lt;p&gt;• Adhering to the average call handling time and quality standards required&lt;/p&gt;
&lt;p&gt;• Acting as backup receptionist when required&lt;/p&gt;
&lt;p&gt;• Working on a shift basis&lt;/p&gt;
&lt;p&gt;• Any other duties related to the job position that may be required&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Strong communication skills, both written and verbal - Maltese and English;&lt;/p&gt;
&lt;p&gt;• Microsoft Office Package; MS Excel and MS Word;&lt;/p&gt;
&lt;p&gt;• O level standard of education;&lt;/p&gt;
&lt;p&gt;• Positive attitude;&lt;/p&gt;
&lt;p&gt;• Flexibility to work shifts and willingness to learn;&lt;/p&gt;
&lt;p&gt;• Ability to work as part of a team and unsupervised at times;&lt;/p&gt;
&lt;p&gt;• Ability to work accurately, with attention to detail;&lt;/p&gt;
&lt;p&gt;• Problem solving skills;&lt;/p&gt;
&lt;p&gt;• Ability to think outside the box and go the extra mile for the customer.&lt;/p&gt;