Mercure Hotel St. Julian's

Professional training

Subsidized meals

Flexible working hours

Employee discounts

&lt;p&gt;We are looking for an experienced and motivated &lt;strong&gt;Front office and Guest relations supervisor&lt;/strong&gt; for our FO daily operations and deliver an exceptional guest experience.&lt;/p&gt;
&lt;h3&gt;Key Responsibilities&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Experience with Opera Cloud is a must, Ensure correct use of PMS and accurate guest information and overall daily operations.&lt;/li&gt;
&lt;li&gt;Supervise daily Front Office operations, including check-in, check-out, reservations, billing, and guest requests&lt;/li&gt;
&lt;li&gt;Ensure all reception procedures are followed accurately and efficiently&lt;/li&gt;
&lt;li&gt;Monitor room allocation, VIP arrivals, special requests, and room readiness&lt;/li&gt;
&lt;li&gt;Coordinate with Housekeeping, Maintenance, Food &amp;amp; Beverage, and other departments to ensure smooth operations&lt;/li&gt;
&lt;li&gt;Monitor shift handovers and ensure all pending matters are communicated clearly&lt;/li&gt;
&lt;li&gt;Welcome guests professionally and maintain a visible presence in the hotel’s public areas&lt;/li&gt;
&lt;li&gt;Build positive relationships with guests and ensure their needs are addressed promptly&lt;/li&gt;
&lt;li&gt;Handle guest complaints, service recovery, and special requests in a professional and timely manner&lt;/li&gt;
&lt;li&gt;Follow up with guests to ensure issues have been resolved and satisfaction has been restored&lt;/li&gt;
&lt;li&gt;Pay particular attention to VIP guests, loyalty programme members, repeat guests, and guests celebrating special occasions&lt;/li&gt;
&lt;li&gt;Monitor online guest reviews and feedback, identify recurring issues, and recommend improvements&lt;/li&gt;
&lt;li&gt;Encourage the team to deliver personalised service and exceed guest expectations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join Mercure Hotel and be part of a team committed to creating memorable guest experiences&lt;/strong&gt;&lt;/p&gt;