<p>Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions and sites Malta has to offer. The accommodation comprises of 413 guest rooms &amp; suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveller breath-taking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants &amp; bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.</p>

Hospitality and Food

Hotels, Restaurants & Catering

English

Spinola Development Co. Ltd, Hilton Malta

&lt;p&gt;Hilton Malta is recruiting for a &lt;strong&gt;Customer Sales Agent (Receptionist)&lt;/strong&gt; on Full-Time basis, within the Front Office Department.&lt;/p&gt;
&lt;p&gt;As the first and last point of contact for our guests, the Customer Sales Agent plays a vital role in creating exceptional and memorable experiences while reflecting Hilton&#039;s commitment to hospitality excellence. The successful candidate will demonstrate professionalism, attention to detail, and a genuine passion for delivering outstanding guest service.&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The position will assist in the following:&lt;/strong&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;1. Deliver a warm, professional, and personalized welcome to all guests, ensuring an exceptional arrival and departure experience.&lt;/p&gt;
&lt;p&gt;2. Perform efficient check-in and check-out procedures in accordance with Hilton brand standards and operational procedures.&lt;/p&gt;
&lt;p&gt;3. Build positive relationships with guests by anticipating needs and exceeding expectations throughout their stay.&lt;/p&gt;
&lt;p&gt;4. Promote hotel facilities, services, room categories, dining outlets, and special offers to maximize guest satisfaction and revenue opportunities.&lt;/p&gt;
&lt;p&gt;5. Handle guest enquiries, requests, and concerns promptly, professionally, and effectively.&lt;/p&gt;
&lt;p&gt;6. Resolve guest complaints with empathy and efficiency, ensuring a positive outcome and recovery of the guest experience.&lt;/p&gt;
&lt;p&gt;7. Maintain accurate guest profiles, reservation details, billing information, and cashiering records.&lt;/p&gt;
&lt;p&gt;8. Coordinate closely with Housekeeping, Engineering, Reservations, Food &amp;amp; Beverage, and other departments to ensure seamless service delivery.&lt;/p&gt;
&lt;p&gt;9. Ensure all guest interactions comply with Hilton&#039;s service standards, policies, and procedures.&lt;/p&gt;
&lt;p&gt;10. Support the Front Office operation in achieving departmental objectives, guest satisfaction targets, and revenue goals.&lt;/p&gt;
&lt;p&gt;11. Maintain a professional appearance and represent the Hilton brand with integrity at all times.&lt;/p&gt;
&lt;p&gt;12. Contribute positively to a collaborative team environment and support colleagues when required.&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The ideal candidate will possess:&lt;/strong&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;· A genuine passion for hospitality and exceptional customer service.&lt;/p&gt;
&lt;p&gt;· Excellent communication and interpersonal skills.&lt;/p&gt;
&lt;p&gt;· A positive, energetic, and professional attitude.&lt;/p&gt;
&lt;p&gt;· Strong problem-solving abilities and attention to detail.&lt;/p&gt;
&lt;p&gt;· The ability to remain calm and professional in a fast-paced environment.&lt;/p&gt;
&lt;p&gt;· Strong organizational and multitasking skills.&lt;/p&gt;
&lt;p&gt;· Confidence in handling guest interactions and resolving challenging situations.&lt;/p&gt;
&lt;p&gt;· Proficiency in Microsoft Office applications and hotel management systems.&lt;/p&gt;
&lt;p&gt;· Minimum one year of experience in a Front Office, Guest Relations, or customer-facing role, preferably within a five-star hotel environment.&lt;/p&gt;
&lt;p&gt;· Excellent command of spoken and written English.&lt;/p&gt;
&lt;p&gt;· Flexibility to work shifts, including nights, weekends, and public holidays.&lt;/p&gt;
&lt;p&gt;· Eligibility to work in Malta.&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The following will be considered an asset:&lt;/strong&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;- ITS qualification or equivalent certification in Hospitality Management.&lt;/p&gt;
&lt;p&gt;- Previous experience with Opera Cloud or Opera PMS.&lt;/p&gt;
&lt;p&gt;- Knowledge of Maltese.&lt;/p&gt;
&lt;p&gt;- Additional languages, particularly Italian, French, German, Russian, or Spanish.&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What We Offer:&lt;/strong&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;At Hilton Malta, we are committed to providing our Team Members with exceptional career opportunities, professional development, and a supportive work environment. As part of the award-winning Hilton brand, you will have access to industry-leading training, growth opportunities, and team member benefits both locally and internationally.&lt;/p&gt;
&lt;p&gt;All applications will be acknowledged and treated in strict confidence.&lt;/p&gt;

Full time Customer Sales Agent (Receptionist)

&lt;p&gt;As part of our continued focus on elevating the Guest Experience, we will be evolving our current Duty Manager position into the role of Guest Relations Manager. Building on the important responsibilities already held within the Duty Manager role, the position will retain its operational oversight and responsibility for responding to guest and operational situations, while placing an enhanced emphasis on proactive guest engagement, relationship building and creating memorable experiences throughout the guest journey.&lt;/p&gt;
&lt;p&gt;As a person filling this position, you will be a visible leader on the floor, entrusted with the safety, security, and overall guest journey, while consistently delivering above-and-beyond service that surprises, delights, and exceeds expectations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Deliver outstanding guest service before arrival, throughout the stay, and after departure, ensuring every touchpoint reflects Hilton standards.&lt;/li&gt;
&lt;li&gt;Create personalised, memorable moments by anticipating guest needs — including those unspoken — and turning them into opportunities to surprise and delight.&lt;/li&gt;
&lt;li&gt;Meet and greet arriving guests, bid them farewell, and act as a constant point of reference throughout their stay.&lt;/li&gt;
&lt;li&gt;Review daily arrival lists, identify VIPs, and coordinate welcome amenities and special recognitions.&lt;/li&gt;
&lt;li&gt;Escort and personally check in VIP guests, ensuring a seamless and elevated arrival experience.&lt;/li&gt;
&lt;li&gt;Handle guest inquiries and concerns promptly, resolving complaints with empathy, professionalism, and tangible solutions.&lt;/li&gt;
&lt;li&gt;Proactively identify ways to enhance the overall guest experience and hotel reputation.&lt;/li&gt;
&lt;li&gt;Ensure the safety and security of guests, team members, and property, including taking charge of the Fire Panel and leading the management team on duty when required.&lt;/li&gt;
&lt;li&gt;Represent hotel management during their absence, acting as a confident decision-maker and role model.&lt;/li&gt;
&lt;li&gt;Provide hands-on support to hotel operations, including check-ins and check-outs, assistance in F&amp;amp;D outlets and other key operational areas during peak periods.&lt;/li&gt;
&lt;li&gt;Maintain full awareness of all hotel activities, functions, and events while on duty.&lt;/li&gt;
&lt;li&gt;Be visibly present within all hotel areas, supporting the team and engaging with guests during busy moments.&lt;/li&gt;
&lt;li&gt;Analyse guest feedback and performance metrics, providing strategic input to continuously improve service quality and guest satisfaction scores.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What You Bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A passion for hospitality excellence and creating unforgettable guest experiences&lt;/li&gt;
&lt;li&gt;Strong leadership presence with the ability to remain calm and decisive under pressure&lt;/li&gt;
&lt;li&gt;A proactive mindset with a natural ability to anticipate needs and personalise service&lt;/li&gt;
&lt;li&gt;Commitment to Hilton’s values, brand standards, and service culture&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;If you are driven to lead from the front, inspire teams, and create moments that guests will talk about long after checkout — we’d love to hear from you.&lt;/p&gt;

Guest Relations Manager

Work permit costs

Professional training

Subsidized meals

Employee discounts

&lt;p&gt;Hilton Malta is looking for a detail-oriented full-time Payroll Officer to join our Human Resources team and take ownership of the end-to-end payroll process, ensuring accuracy, compliance, and excellent service to our Team Members.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Manage monthly payroll processing and reconciliation&lt;/p&gt;
&lt;p&gt;· Ensure compliance with Maltese payroll, tax, and social security requirements&lt;/p&gt;
&lt;p&gt;· Prepare statutory returns including FS3, FS5 and FS7 submissions&lt;/p&gt;
&lt;p&gt;· Produce payroll, labour cost and workforce reports using Indigo Payroll and Indigo Insights&lt;/p&gt;
&lt;p&gt;· Support Heads of Department with payroll and labour data analysis&lt;/p&gt;
&lt;p&gt;· Identify opportunities to improve and automate payroll processes&lt;/p&gt;
&lt;p&gt;· Maintain accurate records while ensuring confidentiality and GDPR compliance&lt;/p&gt;
&lt;p&gt;· Support HR projects, process improvements, and wider HR initiatives, collaborating with the team to deliver an efficient and positive employee experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We&#039;re looking for someone with:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Experience with Indigo Payroll / Shireburn Software and Indigo Insights&lt;/p&gt;
&lt;p&gt;· Knowledge of Maltese payroll legislation and statutory reporting&lt;/p&gt;
&lt;p&gt;· Hospitality or high-volume payroll experience&lt;/p&gt;
&lt;p&gt;· Experience in payroll, HR administration, or accounting&lt;/p&gt;
&lt;p&gt;· Strong analytical and Excel skills&lt;/p&gt;
&lt;p&gt;· Excellent attention to detail and ability to meet deadlines&lt;/p&gt;
&lt;p&gt;· Strong communication and stakeholder management skills&lt;/p&gt;
&lt;p&gt;· A proactive mindset and passion for continuous improvement&lt;/p&gt;

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