St Anne's Clinic

&lt;p&gt;&lt;strong&gt;Overview of role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Provide professional front-desk service, act as first point of contact for patients, and ensure smooth daily administrative and reception operations within a clinical environment.&lt;/p&gt;
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&lt;p&gt;&lt;strong&gt;Key responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- Greet patients warmly, check appointments, and manage the waiting area.&lt;/p&gt;
&lt;p&gt;- Answer and route incoming phone calls and emails promptly and courteously.&lt;/p&gt;
&lt;p&gt;- Maintain confidentiality and data protection standards.&lt;/p&gt;
&lt;p&gt;- Schedule, confirm, and reschedule appointments.&lt;/p&gt;
&lt;p&gt;- Process patient check-ins and check-outs, including basic payment handling.&lt;/p&gt;
&lt;p&gt;- Prepare and distribute patient paperwork, consent forms, and informational materials.&lt;/p&gt;
&lt;p&gt;- Coordinate with clinical and administrative staff to ensure timely patient flow and room availability.&lt;/p&gt;
&lt;p&gt;- Manage incoming/outgoing mail, courier items, and office supplies inventory.&lt;/p&gt;
&lt;p&gt;- Maintain a clean, organized, and professional reception area.&lt;/p&gt;
&lt;p&gt;- Escalate and document patient concerns, unusual incidents, or urgent clinical queries to appropriate staff.&lt;/p&gt;
&lt;p&gt;- Support basic administrative tasks such as filing, scanning, and record archiving.&lt;/p&gt;
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&lt;p&gt;&lt;strong&gt;Skills and qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- Native fluency in Maltese and English, with excellent verbal and written communication skills.&lt;/p&gt;
&lt;p&gt;- Entry-level experience in reception, customer service, or administrative roles preferred.&lt;/p&gt;
&lt;p&gt;- Professional, friendly, and patient-focused demeanor with strong interpersonal skills.&lt;/p&gt;
&lt;p&gt;- Good organizational skills, attention to detail, and ability to multitask in a busy environment.&lt;/p&gt;
&lt;p&gt;- Basic computer literacy: experience with MS Office (Word, Excel), and email.&lt;/p&gt;
&lt;p&gt;- Strong confidentiality and discretion when handling sensitive information.&lt;/p&gt;
&lt;p&gt;- Ability to work onsite full time and collaborate effectively with a multidisciplinary team.&lt;/p&gt;
&lt;p&gt;- Reliability, punctuality, and a professional appearance.&lt;/p&gt;
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&lt;p&gt;&lt;strong&gt;Desirable&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- Previous experience in a healthcare or clinical setting.&lt;/p&gt;
&lt;p&gt;- Basic knowledge of medical terminology and patient administration procedures.&lt;/p&gt;