Zara Home

Professional training

Flexible working hours

Employee discounts

&lt;h1&gt;Customer Care Expert - Part Time&lt;/h1&gt;
&lt;p&gt;&lt;strong&gt;Location: &lt;/strong&gt;Mosta, Sliema, St. Julians, Qormi&lt;/p&gt;
&lt;p&gt;Fully focused on customer care.&lt;/p&gt;
&lt;p&gt;Your top priority is the customer: connecting with their needs and inspiring them, conveying the brand image and delivering them a shopping experience that generates a positive impact and helps to build brand loyalty.&lt;/p&gt;
&lt;p&gt;Main tasks and responsibilities&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Assist customers with product selection, inquiries, and purchases.&lt;/li&gt;
&lt;li&gt;Resolve customer complaints and issues in a professional manner.&lt;/li&gt;
&lt;li&gt;Maintain product knowledge to assist customers effectively.&lt;/li&gt;
&lt;li&gt;Handle cash, credit, and debit card transactions.&lt;/li&gt;
&lt;li&gt;Ensure the cleanliness and organization of the store.&lt;/li&gt;
&lt;li&gt;Assist in opening and closing the store.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Educational and skill requirements&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Speak fluently in English&lt;/li&gt;
&lt;li&gt;Passionate to customer service&lt;/li&gt;
&lt;li&gt;Enjoy communicate and extend help to customers and peers, good at team work&lt;/li&gt;
&lt;li&gt;High adaptive ability, able to handle multi-task and willing to take challenge&lt;/li&gt;
&lt;li&gt;High sense of responsibility, positive and proactive&lt;/li&gt;
&lt;li&gt;Experience working in a similar environment / customer service is preferable&lt;/li&gt;
&lt;/ul&gt;

English

Maltese

Customer Care Expert

&lt;h1&gt;Deputy Manager&lt;/h1&gt;
&lt;p&gt;&lt;strong&gt;Location: &lt;/strong&gt;Mosta, Qormi, Sliema, St. Julians&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Speak fluently in English&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Experience and Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Good knowledge of the Company, the brand and the store&lt;/li&gt;
&lt;li&gt;Solid experience managing a similar fast-paced retail operation&lt;/li&gt;
&lt;li&gt;Passion for interior design, creativity and trend awareness&lt;/li&gt;
&lt;li&gt;Proven ability to maximise profitability and drive sales&lt;/li&gt;
&lt;li&gt;Strong team management experience&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills and Attitudes:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Knowledge of current interior design and decor trends&lt;/li&gt;
&lt;li&gt;Creativity in product styling and display setups&lt;/li&gt;
&lt;li&gt;Strong attention to detail&lt;/li&gt;
&lt;li&gt;Strong sense of aesthetics and design&lt;/li&gt;
&lt;li&gt;Commercial awareness&lt;/li&gt;
&lt;li&gt;Strong organisational and time management skills&lt;/li&gt;
&lt;li&gt;Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals&lt;/li&gt;
&lt;li&gt;Organization and Planification&lt;/li&gt;
&lt;li&gt;Flexibility and problem-solving ability&lt;/li&gt;
&lt;li&gt;Ability to handle pressure and react quickly to situations making timely decisions in&lt;br&gt;challenging conditions and circumstances&lt;/li&gt;
&lt;li&gt;Excellent communication and team collaboration skills&lt;/li&gt;
&lt;li&gt;Ability to work autonomously and as part of a team&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Main tasks and responsibilities&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Supports the store manager in store operations and people managment with a full focus on customer care.&lt;/li&gt;
&lt;li&gt;Coordinate products to be commercially appealing, inspiring and attractive to customers.&lt;/li&gt;
&lt;li&gt;Support the store manager in daily operations and in achieving company goals.&lt;/li&gt;
&lt;/ul&gt;