Heroix

&lt;div style=&quot;text-align: justify;&quot;&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;Aftersales Executive&lt;/b&gt;&lt;br /&gt;
&lt;b&gt;Salary: &amp;euro;24,000 &amp;ndash; 25,000 &lt;/b&gt;&lt;br /&gt;
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&lt;b&gt;About Our Client&lt;/b&gt;&lt;br /&gt;
Our Client is a prominent company in the renewable energy sector, known for representing leading international brands. With a strong focus on sustainability and innovation, the Company is dedicated to offering advanced energy solutions to both residential and commercial clients. Positioned for growth, they are committed to delivering high-quality, efficient energy solutions in a rapidly changing market.&lt;br /&gt;
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&lt;b&gt;Role Overview&lt;/b&gt;&lt;br /&gt;
Our Client is seeking a proactive and customer-focused &lt;strong&gt;After-Sales Executive&lt;/strong&gt; to join their team. This role involves managing aftersales operations, handling customer queries, and ensuring customer satisfaction through efficient servicing, repairs, and support. The successful candidate will be instrumental in maintaining strong customer relationships and contributing to the overall aftersales strategy.&lt;br /&gt;
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&lt;b&gt;Key Responsibilities&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;br /&gt;
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&lt;div style=&quot;text-align: justify; margin-left: 40px;&quot;&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;&amp;bull; Managing aftersales operations&lt;/b&gt;: Oversee the servicing, repairs, and customer support processes to ensure smooth operations.&lt;br /&gt;
&lt;b&gt;&amp;bull; Handling customer queries and complaints&lt;/b&gt;: Address customer concerns professionally and efficiently to ensure satisfaction.&lt;br /&gt;
&lt;b&gt;&amp;bull; Coordinating with technical teams&lt;/b&gt;: Schedule maintenance and service visits in collaboration with the technical teams.&lt;br /&gt;
&lt;b&gt;&amp;bull; Maintaining customer database&lt;/b&gt;: Ensure customer service history and feedback are up-to-date and well-documented.&lt;br /&gt;
&lt;b&gt;&amp;bull; Preparing reports on aftersales performance&lt;/b&gt;: Generate and present detailed reports to track customer satisfaction and performance.&lt;br /&gt;
&lt;b&gt;&amp;bull; Assisting with warranty claims&lt;/b&gt;: Help customers with warranty processes and ensure all documentation is correct.&lt;br /&gt;
&lt;b&gt;&amp;bull; Liaising with suppliers and third parties&lt;/b&gt;: Coordinate aftersales-related matters with suppliers, contractors, and external parties.&lt;br /&gt;
&lt;b&gt;&amp;bull; Identifying service improvement opportunities&lt;/b&gt;: Suggest and implement best practices to enhance service quality.&lt;br /&gt;
&lt;b&gt;&amp;bull; Providing feedback to sales and operations teams&lt;/b&gt;: Contribute to the improvement of the overall customer experience.&lt;br /&gt;
&lt;b&gt;&amp;bull; Ensuring compliance with industry standards&lt;/b&gt;: Maintain adherence to company policies and industry standards in all aftersales processes.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;

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&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;Qualifications, Skills, and Attributes&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;br /&gt;
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&lt;div style=&quot;margin-left: 40px;&quot;&gt;&lt;b&gt;&amp;bull; &lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;Education:&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&amp;nbsp;A relevant qualification in customer service, business, or a related field.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;

&lt;div style=&quot;text-align: justify; margin-left: 40px;&quot;&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;&amp;bull; Experience&lt;/b&gt;: At least 1 year of experience in a similar aftersales or customer support role.&lt;br /&gt;
&lt;b&gt;&amp;bull; Language Skills&lt;/b&gt;: Fluency in both Maltese and English, with excellent written and verbal communication skills.&lt;br /&gt;
&lt;b&gt;&amp;bull; Communication Skills&lt;/b&gt;: Strong ability to communicate clearly and professionally with customers and team members.&lt;br /&gt;
&lt;b&gt;&amp;bull; Interpersonal Skills&lt;/b&gt;: Excellent interpersonal skills to build strong customer relationships.&lt;br /&gt;
&lt;b&gt;&amp;bull; Technical Skills&lt;/b&gt;: Proficiency in Microsoft Office and CRM software.&lt;br /&gt;
&lt;b&gt;&amp;bull; Organisation&lt;/b&gt;: Highly organised, with the ability to handle multiple tasks and prioritise effectively.&lt;br /&gt;
&lt;b&gt;&amp;bull; Self-Motivated&lt;/b&gt;: A driven and proactive individual with the ability to work independently.&lt;br /&gt;
&lt;b&gt;&amp;bull; Problem-Solving&lt;/b&gt;: Strong problem-solving skills with a customer-centric approach to addressing challenges.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;

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&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;What&amp;#39;s on Offer&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;br /&gt;
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&lt;div style=&quot;text-align: justify; margin-left: 40px;&quot;&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;&amp;bull; Compensation&lt;/b&gt;: A competitive remuneration package commensurate with experience.&lt;br /&gt;
&lt;b&gt;&amp;bull; Working Hours&lt;/b&gt;: Full-time position.&lt;br /&gt;
&lt;b&gt;&amp;bull; Other Benefits&lt;/b&gt;: Opportunities for professional development within a growing industry, alongside a collaborative and innovative work environment.&lt;br /&gt;
&lt;b&gt;&amp;bull; Career Development&lt;/b&gt;: Opportunities for professional growth in an evolving sector.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;

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&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;What Heroix Offers&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;

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&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;&amp;bull; Confidentiality and Discretion&lt;/b&gt;: Your job search will be handled with the utmost confidentiality and professionalism.&lt;br /&gt;
&lt;b&gt;&amp;bull; CV Review&lt;/b&gt;: Receive candid &amp;amp; constructive feedback to enhance your CV.&lt;br /&gt;
&lt;b&gt;&amp;bull; Interview Planning&lt;/b&gt;: Get personalised prep sessions prior to your interviews.&lt;br /&gt;
&lt;b&gt;&amp;bull; Cultural Fit Assessment&lt;/b&gt;: Understand the company culture to ensure it&amp;#39;s the right environment for you.&lt;br /&gt;
&lt;b&gt;&amp;bull; Long Term&lt;/b&gt;: Gain insights into the role and company for a long-term, stable career move.&lt;br /&gt;
&lt;b&gt;&amp;bull; Exclusive Opportunities&lt;/b&gt;: Access a broader range of job opportunities.&lt;br /&gt;
&lt;b&gt;&amp;bull; Personalised Candidate Profile&lt;/b&gt;: Stand out with a detailed profile highlighting your strengths and skills.&lt;br /&gt;
&lt;b&gt;&amp;bull; Ongoing Support and Guidance&lt;/b&gt;: Benefit from continuous support throughout your job search process.&lt;br /&gt;
&lt;b&gt;&amp;bull; Networking Opportunities&lt;/b&gt;: Leverage our extensive network of industry contacts for exclusive positions.&lt;br /&gt;
&lt;b&gt;&amp;bull; Time Efficiency&lt;/b&gt;: Save time and effort with our efficient and effective recruitment strategies.&lt;br /&gt;
&lt;b&gt;&amp;bull; Tailored Job Matching&lt;/b&gt;: Find the perfect fit with customised job matching based on your skills and career goals.&lt;br /&gt;
&lt;b&gt;&amp;bull; Feedback Loop&lt;/b&gt;: Stay informed and engaged with regular updates and feedback on your application status.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;

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&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;b&gt;&lt;i&gt;Heroix - Rise to New Heights&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;

&lt;p&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&amp;#8203;&lt;strong&gt;Follow Heroix on LinkedIn and Facebook to be the first to know about our exclusive job offers!&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;a href=&quot;https://www.linkedin.com/company/heroix-rise-to-new-heights/&quot;&gt;Follow Heroix on LinkedIn&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;&lt;a href=&quot;https://www.facebook.com/Heroix.eu/&quot;&gt;Follow Heroix on Facebook&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;span style=&quot;display:inline-table;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:Trebuchet MS,Helvetica,sans-serif;&quot;&gt;DIER Agency Licence No: 00229-2023&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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