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Employee discounts

Muscats Motors ltd

&lt;p&gt;&lt;strong&gt;Muscats Motors Ltd&lt;/strong&gt; specialises in Automotive and has an exciting opportunity for an enthusiastic &lt;strong&gt;Aftersales Administrator &lt;/strong&gt;to join our dynamic team. This position is suited to individuals that are looking to advance their career in automotive.&lt;/p&gt;
&lt;p&gt;The Aftersales Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Tasks:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Process warranty paperwork and ensure documentation is up to date as required by the manufacturer&lt;/p&gt;
&lt;p&gt;Insert correct warranty data in manufacturer systems, making sure every hour and material cost is claimed and recovered&lt;/p&gt;
&lt;p&gt;Ensure that all warranty exchanged parts are adequately stored in line with manufacturer’s policy&lt;/p&gt;
&lt;p&gt;Review warranty claims, correct any errors, and liaise with manufacturer when in doubt&lt;/p&gt;
&lt;p&gt;Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer&lt;/p&gt;
&lt;p&gt;Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts&lt;/p&gt;
&lt;p&gt;Maintain good working relationships with the aftersales and parts departments&lt;/p&gt;
&lt;p&gt;Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames&lt;/p&gt;
&lt;p&gt;To be present and provide documentation to auditors during manufacturer audits.&lt;/p&gt;
&lt;p&gt;Keep abreast with all warranty updates, factory recalls and any other manufacturer announcements&lt;/p&gt;
&lt;p&gt;Reconcile all warranty receivables and work with accounts to obtain payments&lt;/p&gt;
&lt;p&gt;Liaise with the Assistant Manager to ensure the technical implementation of recall campaigns&lt;/p&gt;
&lt;p&gt;Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims&lt;/p&gt;
&lt;p&gt;Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns&lt;/p&gt;
&lt;p&gt;Maintain all service and customer records as required by the warrantor&lt;/p&gt;
&lt;p&gt;Attend any required training, (locally and abroad) organised by the company&lt;/p&gt;
&lt;p&gt;Carry out any additional duties assigned by the Aftersales Manager&lt;/p&gt;
&lt;p&gt;Adhere strictly to health and safety regulations and company policies together with franchise standard requirements&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Active Listening&lt;/p&gt;
&lt;p&gt;Reading Comprehension&lt;/p&gt;
&lt;p&gt;Speaking&lt;br&gt; &lt;br&gt; English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar&lt;/p&gt;
&lt;p&gt;Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Qualifications and Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;O’level standard of education&lt;/p&gt;
&lt;p&gt;ECDL and good working knowledge of web-based applications&lt;br&gt; Previous experience in warranty claims will be considered an asset&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Health Insurance&lt;/p&gt;
&lt;p&gt;Loyalty Card&lt;/p&gt;
&lt;p&gt;Specialized Training Locally or Abroad&lt;/p&gt;
&lt;p&gt;All personal data will be treated in strict confidence 😎&lt;/p&gt;