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The selected candidate should ideally have:
\r\nWe genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.
\r\nEach IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
\r\n·True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests.
·True Confidence:
having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
·True Listening:
focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
·True Responsiveness:
is about providing guests with what they need and doing so in a timely and caring manner.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
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