About This Job
Job Title: Casino Operations Coordinator (Malta)
Reports to: Casino Manager
About us:
Welcome to Pinnacle, a leading provider of sportsbook and gaming services since 1998. As a globally recognized and licensed online gaming company, we are committed to delivering a reliable and high-quality experience for sports enthusiasts.
At Pinnacle, we foster a collaborative and innovative work environment where professionals can contribute to the evolving world of sports betting. Our team is dedicated to setting industry standards and enhancing the experience for our customers worldwide. Join us and be part of a dynamic organization that values expertise, integrity, and continuous improvement in the sports gaming industry.
Role Overview:
The Casino Operations Coordinator supports the day-to-day operational management of the casino product, ensuring games, providers and internal processes run smoothly.
Reporting to the Casino Manager, this role assists with monitoring casino performance, coordinating with internal teams and maintaining strong relationships with game providers. The role plays an important part in supporting operational efficiency while helping to ensure the casino product delivers against business KPIs.
Casino Operations Coordinator works closely with Fraud, Payments, Customer Support and other internal teams to address operational issues, monitor game performance and support ongoing improvements to the casino offering.
Key Responsibilities:
- Support the operational management of the casino product across multiple markets.
- Monitor casino performance metrics and highlight any unusual trends or issues.
- Coordinate with internal teams including Fraud, Payments, Customer Support and Marketing on casino-related operational matters.
- Assist with managing relationships with casino game providers and ensuring smooth operational communication.
- Support the monitoring and optimisation of game performance and lobby positioning.
- Assist with testing new game releases, features and product improvements.
- Maintain documentation related to casino operations and internal processes.
- Support investigation and resolution of operational issues affecting casino performance.
- Contribute to internal reporting and performance analysis related to casino activity.
- Performance and supports operational processes related to campaign reporting and vendor invoicing.
Experience and Qualifications:
- 2+ years experience in the online gaming or casino industry.
- Good understanding of casino games, providers and promotional mechanics.
- Experience working with casino platforms, provider integrations or operational processes.
- Strong analytical skills and ability to interpret performance data.
- Experience working with internal stakeholders across multiple departments.
- Bachelor’s degree is considered an asset.
Skills:
- Strong attention to detail.
- Analytical and data-driven mindset.
- Ability to coordinate multiple operational tasks.
- Strong communication and collaboration skills.
- Problem-solving abilities.
- Highly organised and structured working approach.
Benefits:
- Private Health Insurance
- Monthly Fitness Subsidy