Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
\r\n·True Attitude:
\r\nbeing caring, wanting to make a positive difference, and building genuine connections with guests
\r\n·True Confidence:
\r\nhaving the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
\r\n·True Listening:
\r\nfocusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
\r\n·True Responsiveness:
\r\nis about providing guests with what they need, and doing so in a timely and caring manner
\r\nThere’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
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