ALL SEASONS HOME AND GARDEN

&lt;p&gt;&lt;strong&gt;CUSTOMER CARE SUPERVISOR&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a motivated and customer-focused Customer Care Supervisor to join our retail team.&lt;/p&gt;
&lt;p&gt;This role is ideal for someone who is confident in leading a team while delivering excellent service to every customer.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Supervise and support the customer care team on the shop floor&lt;/li&gt;
&lt;li&gt;Ensure smooth daily operations across all customer service points&lt;/li&gt;
&lt;li&gt;Assist with cashier duties, customer queries, after-sales, and product guidance&lt;/li&gt;
&lt;li&gt;Oversee online shopping orders, deliveries, and customer chat support&lt;/li&gt;
&lt;li&gt;Maintain high service standards and handle escalated issues professionally&lt;/li&gt;
&lt;li&gt;Coordinate shift schedules and ensure adequate team coverage&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Retail experience is highly preferred&lt;/li&gt;
&lt;li&gt;Strong communication skills and a friendly, approachable attitude&lt;/li&gt;
&lt;li&gt;Ability to lead, motivate, and guide a team&lt;/li&gt;
&lt;li&gt;Organised, responsible, and able to multitask&lt;/li&gt;
&lt;li&gt;Willingness to work Saturdays, Sundays, and Public Holidays&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;If you believe you have what it takes to lead our Customer Care team, send your CV and cover letter.&lt;/p&gt;

Customer Care Supervisor

About This Job

Job details

Language Requirements

English - Full professional proficiency (Required)

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