Trelleborg Sealing Solutions

&lt;p&gt;&lt;strong&gt;Job Role:&lt;/strong&gt; To act as a main link between the customer and the Company and be instrumental in anticipating, highlighting, and following up anything that effects in any way customer service.&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Responsible for actioning any incoming orders and other correspondence from the customers.&lt;/li&gt;
&lt;li&gt;To follow up instructions already issued in connection with customer service.&lt;/li&gt;
&lt;li&gt;To highlight envisaged problems that would affect customer service.&lt;/li&gt;
&lt;li&gt;To go back to the customer on known parts to be missed as per feedback from either the customer services manager and/or production planning department.&lt;/li&gt;
&lt;li&gt;To highlight where inadequate tooling is available against major parts.&lt;/li&gt;
&lt;li&gt;To highlight the need of a replan to production planning when carrying out revision exercises.&lt;/li&gt;
&lt;li&gt;To carry out all duties as per relevant section and Quality Assurance Procedure.&lt;/li&gt;
&lt;li&gt;To follow up, expedite and see that negotiated parts are shipped as reviewed.&lt;/li&gt;
&lt;li&gt;To go through the suspended items and take up with the customer accordingly&lt;/li&gt;
&lt;li&gt;To ensure that data and pricing of orders are entered into the computer system as appropriate.&lt;/li&gt;
&lt;li&gt;To send at the beginning of each month the overproduction stock list and updated orderbook.&lt;/li&gt;
&lt;li&gt;To update customer schedules and communicate changes to production planning.&lt;/li&gt;
&lt;li&gt;Any other task which may arise in line with the role.&lt;/li&gt;
&lt;li&gt;Compliance with the requirements of the ISO14001 environment management system and the ISO45001 occupational health and safety management system.&lt;/li&gt;
&lt;li&gt;Responsible for reporting any hazards / near misses / incidents immediately that you’re aware of to the area management.&lt;/li&gt;
&lt;li&gt;Very good customer-care skills·&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications/Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;G.C.E. ‘O’ Level Standard&lt;/li&gt;
&lt;li&gt;Fluency in as much foreign languages as possible&lt;/li&gt;
&lt;li&gt;Good knowledge of shop floor practices&lt;/li&gt;
&lt;li&gt;Ability to communicate with all strata of management and employees&lt;/li&gt;
&lt;li&gt;Ability to work under pressure and with minimum supervision&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Working hours:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Working hours might also include work between 10pm of one day and 6am of the following day, and the employee concedes to this.&lt;/li&gt;
&lt;/ul&gt;

Administrative & Clerical

Customer Liaison Officer - EMC department

About This Job

Job details

Language Requirements

English - Full professional proficiency (Required)

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