About This Job
We're on the lookout for top talent to join our team of aces. This is what your typical day would look like:
- Provide software support on Shireburn products, remotely, via telephone, email, and chat.
- Maintain highest client satisfaction and positive client relationships.
- Perform problem management and end-to-end problem ownership.
- Participate in scheduled off-shift support (after hours call out).
- Provide client-based basic training of the software.
- Perform testing on future software updates.
- Create tickets for issues and bugs which are software related.
- Contribute to the knowledge base and support documentation.
- Perform Software Module configuration for clients.
- Other relevant duties as assigned.
Requirements
- Customer support experience, ideally from the software sector.
- Excellent communication skills in English. Speak and write clearly and articulately without being overly verbose or talkative.
- Customer oriented.
- Ability to work as part of a team. Reach out to peers and cooperate with supervisors to establish a collaborative working relationship.
- Motivation and strong will to continuously learn
Considered an asset
- Worked with Shireburn Solutions in the past.
- Knowledge of Maltese and other Languages.
- Possess own car and driving license