Maintaining, enhancing and creating workflows, functions and configurations within the relevant system environments.
Working closely with end-users to maintain, optimise, create, test and manage complex workflow rules, data validation, and triggers.
Thoroughly documenting implemented workflows and data maps including any technical considerations.
Understanding any new data maps required, with proposed solutions and feasibility analysis.
Delivering data collection and supervisory system projects on schedule and with high quality.
Coordinating with the technology and PMQ teams to ensure total product quality and integration, with all relevant applications and processes.
Staying up to date on new system features, key user pain points and functionality.
Coordinating with technical teams for the management of web servers, back-end operational database environments, file sharing services and other technologies as needed.
Supporting the Business Intelligence and Analytics teams in understanding the operational data architecture and informing/involving them with any ongoing changes for the purpose of delivering best-in-class insights and analytics to business users.
Performing daily administrative tasks and addressing any production support issues as may be required.
Perform any other related duties that may be assigned by the Technology and Information Security Management from time to time.
Requirements
An MQF Level 6 qualfication in Computer Science coupled with 4 years’ experience relevant to this post OR
An MQF Level 5 qualification in Computer Science coupled with 5 years’ experience relevant to this post.
Experience in administering an Enterprise CRM or ERP platform including process flow design and implementation.
Experience in Enterprise Web Applications as well as Database operations and SQL in a Microsoft stack environment.
Fluency in English and Maltese languages.
The ideal candidate would be confident and an articulate communicator, capable of driving strong collaboration across multi-disciplinary functions, have strong analytical, problem solving and planning skills, and be customer-service oriented.
Ability to work in a fast-paced, changing environment.
The chosen candidate is expected to be confident in managing highly complex processes, involving cross-functional teams.