Immense Group

&lt;p&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;A taste of what you’ll do&lt;/span&gt;&lt;span&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt; &lt;/span&gt;&lt;br&gt;&lt;/span&gt;&lt;span&gt;&lt;span&gt;As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for our customers.  &lt;/span&gt;&lt;br&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;br&gt;&lt;span&gt; &lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents). &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;With high efficiency, work through verification cases &lt;/span&gt;&lt;span&gt;maintaining&lt;/span&gt;&lt;span&gt; speed, quality, and consistency of work. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Communicate with customers over e-mail &lt;/span&gt;&lt;span&gt;regarding&lt;/span&gt;&lt;span&gt; their verification documents. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Escalate any suspicions and/or concerns to the AML and Fraud teams for review. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Contribute to the team effort by meeting KPI&#039;s and SLA&#039;s &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent.&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span&gt;&lt;br&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Who and what we are after?&lt;/span&gt;&lt;span&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt; &lt;/span&gt;&lt;/span&gt;&lt;br&gt;&lt;span&gt; &lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Previous&lt;/span&gt;&lt;span&gt; experience in Customer Support or experience with KYC/Payments and Risk &lt;/span&gt;&lt;span&gt;required&lt;/span&gt;&lt;span&gt;. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Excellent communication skills in both verbal and written English &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;High level&lt;/span&gt;&lt;span&gt; of accuracy and attention to details &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Ability to work both in a Team and independently. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Possess a positive and can-do attitude with a flexible approach. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Interest in iGaming and eagerness to learn more. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Display pride in supporting people with empathy and &lt;/span&gt;&lt;span&gt;demonstrating&lt;/span&gt;&lt;span&gt; commitment to providing an excellent service.&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Ability and willingness to work on shifts.&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Enjoy learning and sharing knowledge with others. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Knowledge of &lt;/span&gt;&lt;span&gt;additional&lt;/span&gt;&lt;span&gt; languages – such as Swedish, Danish, &lt;/span&gt;&lt;span&gt;Finnish&lt;/span&gt;&lt;span&gt; or Spanish– is an advantage, but not a requirement.&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span&gt;&lt;br&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Employee benefits&lt;/span&gt;&lt;span&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt; &lt;/span&gt;&lt;/span&gt;&lt;br&gt;&lt;span&gt; &lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Private health insurance&lt;/span&gt;&lt;span&gt;&lt;span&gt; – because your wellbeing matters to &lt;/span&gt;&lt;span&gt;us&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Wellness allowance&lt;/span&gt;&lt;span&gt;&lt;span&gt; – up to €300 per year&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Fresh&lt;/span&gt;&lt;span&gt; and healthy &lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Breakfast&amp;amp;Lunch&lt;/span&gt;&lt;span&gt;&lt;span&gt; prepared everyday in our penthouse kitchen&lt;/span&gt;&lt;span&gt; – you can save up to €3&lt;/span&gt;&lt;span&gt;,000&lt;/span&gt;&lt;span&gt; a &lt;/span&gt;&lt;span&gt;year&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Birthday leave&lt;/span&gt;&lt;span&gt;&lt;span&gt; – as we want you to celebrate your &lt;/span&gt;&lt;span&gt;day&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;Company and team-building &lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;events&lt;/span&gt;&lt;span&gt;&lt;span&gt; – trust us, these are &lt;/span&gt;&lt;span&gt;legendary&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Performance bonus&lt;/span&gt;&lt;span&gt;&lt;span&gt; – up to 10% of base salary if you reach your KPIs&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Relocation package&lt;/span&gt;&lt;span&gt;&lt;span&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt; to Malta&lt;/span&gt;, including flight and two weeks of &lt;/span&gt;&lt;span&gt;accommodation&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span&gt;&lt;span&gt;And much more&lt;/span&gt;&lt;/span&gt;&lt;span&gt;&lt;span&gt; – see for yourself!&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span&gt; &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;&lt;span&gt;Meet all the eligible criteria? Apply today &lt;/span&gt;&lt;span&gt;and join&lt;/span&gt;&lt;span&gt; the &lt;/span&gt;&lt;/span&gt;&lt;span&gt;&lt;span&gt;Immense Group&lt;/span&gt;&lt;/span&gt;&lt;span&gt;&lt;span&gt; team.&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span&gt;&lt;span&gt;Please take the time to read our Candidate &lt;/span&gt;&lt;/span&gt;&lt;a rel=&quot;noopener noreferrer&quot; href=&quot;https://www.immensegroup.com/privacy-policy/&quot;&gt;&lt;span&gt;&lt;span&gt;Privacy Policy – Immense &lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span&gt;&lt;span&gt;prior to clicking ‘apply’. &lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;/span&gt;&lt;/p&gt;