About This Job
We have new vacancies for Duty Managers to work at our brand new Entertainment Centre which will be opening soon. The Duty Manager will assist the Management in overseeing the day-to-day operations ensuring a smooth and enjoyable experience for patrons and staff alike.
The responsibilities for this position will include:
- Supervise staff during scheduled shifts, providing guidance, support, and training as needed.
- Manage and delegate tasks to the team on duty, ensuring coverage across all areas of the Entertainment Centre for smooth operation.
- Support the Customer Care team with guest inquiries, bookings, and interactions to ensure a seamless and enjoyable experience.
- Address any staff or customer issues promptly and effectively, maintaining a positive atmosphere.
- Monitor the functionality and cleanliness of equipment, restaurant, and entertainment areas, promptly addressing any issues.
- Enforce company policies and procedures, safety protocols and facility rules ensuring compliance, addressing safety concerns or incidents promptly.
- Assist Management in organizing and promoting special events, leagues, and tournaments to drive revenue and enhance guest experience.
- Oversee operational aspects of events, leagues, and tournaments during shifts.
- Complete administrative tasks accurately, including inventory management, staff scheduling and placement, and report generation.
- Foster positive relationships with patrons and staff to promote a welcoming atmosphere.
- Appraise staff performance and provide feedback for improvement.
- Supervise cash handling procedures, including opening/closing cash registers, reconciling cash drawers, processing transactions accurately, daily cash deposits, and end-of-day reporting for accuracy and compliance.
Experience and skills required:
- Previous experience in a managerial role in a similar industry.
- Strong leadership and communication skills, with the ability to motivate and engage a team.
- Ability to multitask and prioritize tasks in a fast-paced environment, maintaining composure under pressure.
- Proficiency in basic computer skills, including point-of-sale systems and Microsoft Office applications.
- Commitment to delivering exceptional customer service and creating memorable experiences for patrons.
- Experience in cash handling, reconciliations, and end-of-day reporting, preferably in a managerial role.
- Availability to work on a shift basis, including weekends and holidays, based on the operational needs of the Entertainment Centre.