Plaza Regency Hotels

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;br&gt;Situated along the picturesque Sliema promenade, the Plaza Regency Hotels offer an exceptional blend of comfort and sophistication, making us a preferred destination for both leisure and business travelers. Our commitment to delivering outstanding guest experiences has established us as a leading three-star hotel in Malta. We are now seeking a proactive and experienced Duty Manager to join our dynamic team.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Description&lt;/strong&gt;&lt;br&gt;As a Duty Manager, you will be responsible for overseeing the smooth operation of the hotel during your shift, ensuring that all guests receive high-quality service and that hotel standards are consistently maintained. This role requires excellent leadership skills and the ability to resolve any issues efficiently and professionally.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Supervise daily operations across all departments, ensuring seamless service delivery.&lt;/li&gt;
&lt;li&gt;Act as the main point of contact for guests, addressing and resolving any queries, complaints, or emergencies in a professional manner.&lt;/li&gt;
&lt;li&gt;Ensure that all hotel policies and procedures are followed, maintaining a safe and secure environment for both guests and staff.&lt;/li&gt;
&lt;li&gt;Support the Front Office, Housekeeping, and Food and Beverage teams in managing peak periods and maintaining service excellence.&lt;/li&gt;
&lt;li&gt;Coordinate with the Maintenance team to address any issues promptly and ensure guest comfort.&lt;/li&gt;
&lt;li&gt;Conduct regular inspections of the property to ensure cleanliness, orderliness, and adherence to health and safety standards.&lt;/li&gt;
&lt;li&gt;Prepare and submit detailed shift reports to the Management team.&lt;/li&gt;
&lt;li&gt;Assist in training and developing team members to enhance service delivery and operational efficiency.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Minimum 2 years of experience in a similar role within the hospitality industry.&lt;/li&gt;
&lt;li&gt;Strong leadership, communication, and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Excellent problem-solving abilities and the capacity to handle challenging situations calmly and effectively.&lt;/li&gt;
&lt;li&gt;Good knowledge of hotel operations and the ability to multitask in a fast-paced environment.&lt;/li&gt;
&lt;li&gt;Proficiency in hotel management software and Microsoft Office Suite.&lt;/li&gt;
&lt;li&gt;Fluency in Maltese and English; additional languages are an advantage.&lt;/li&gt;
&lt;li&gt;Flexibility to work shifts, including evenings, weekends, and public holidays.&lt;/li&gt;
&lt;/ul&gt;