About This Job
- LaboPharm Ltd is seeking a dedicated Field Service Technician to join our team in. This role requires a proactive and skilled professional who can provide exceptional service and support to our clients in the field.
Key Responsibilities:
- Installation and Maintenance: Execute the installation, calibration, and maintenance of pharmaceutical equipment and systems at client locations, ensuring adherence to company standards and regulatory requirements.
- Troubleshooting: Diagnose and resolve technical issues efficiently, minimizing downtime for clients and providing effective solutions to complex problems.
- Customer Training: Conduct training sessions for clients and their staff on the proper use and maintenance of equipment, fostering confidence and competence.
- Documentation: Maintain accurate records of service activities, including installation reports, maintenance logs, and customer feedback to ensure transparency and accountability.
- Collaboration: Work closely with cross-functional teams, including sales and engineering, to provide insights on customer needs and contribute to product improvements.
- Compliance: Ensure compliance with health, safety, and environmental regulations while performing field service duties.
- Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices to enhance personal skills and contribute to the overall success of the team.
Skills and Qualifications:
- Educational Background: A diploma or degree in engineering, technical field, or a related discipline is preferred.
- Experience: Experience in a field service role, preferably within the pharmaceutical or laboratory equipment industry.
- Technical Proficiency: Strong knowledge of laboratory equipment and systems, with the ability to diagnose and resolve technical issues effectively.
- Problem-Solving Skills: Demonstrated ability to troubleshoot and resolve technical issues methodically and efficiently.
- Communication Skills: Excellent verbal and written communication skills in both English and Maltese, with the ability to convey technical information clearly to non-technical users.
- Customer-Oriented: A proactive approach to customer service with the ability to build and maintain strong relationships with clients.
- Flexibility: Willingness to work in laboratories under strict GLP / GMP procedures.
Join LaboPharm Ltd and take the next step in your career, where your skills will directly impact our mission to deliver high-quality pharmaceutical solutions.
Job details
Malta
Full-time
Mid-senior level
Onsite
Medical & Pharmaceutical, Technician / Electrician
Employee benefits
Company car
Professional training
Health insurance