Mela Services Ltd is a well-established fleet dedicated to providing superior services to Delivery and Taxi drivers. We are committed to ensuring the highest level of service and support to our drivers. Based in Mosta, Malta, our company values excellence and reliability in our operations.
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Role Description: This is a full-time on-site role for a Front Desk / HR Administrator located in Mosta, Malta. The Front Desk / HR Administrator will manage daily front desk operations, greet visitors, handle correspondence, and manage phone calls. Additionally, the role includes HR-related tasks such as benefits administration, HR management, and maintaining HR information sheets.
Responsibilities:
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Greet and assist employees and visitors in a warm, professional, and welcoming manner
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Manage incoming phone calls, handle general inquiries, and provide accurate information to walk-ins or callers
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Support the onboarding process by collecting necessary employee documentation and preparing welcome materials
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Maintain and update records for vacation, sick leave, attendance, and other time-off requests with accuracy
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Address general HR-related queries from employees, escalating when necessary, and assist staff with concerns or information requests
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Create and post job advertisements on the company’s Facebook page and other platforms as required
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Distribute warning letters to employees in line with company policy
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Manage HR-related emails, ensuring timely, professional, and accurate responses
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Monitor the email inbox, reviewing and replying to incoming CVs and general enquiries
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Oversee the timely delivery and handling of official documents, including visits to the post office and maintaining submission records
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Encourage staff to post reviews on social media platforms and provide assistance with setup if needed
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Add relevant courier contacts or staff members to designated communication groups
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Provide comprehensive administrative support to the HR team, including filing, data entry, scheduling, and other tasks as needed
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Keep the reception and front office areas clean, organized, and presentable at all times
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Requirements:
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Currently based in Malta
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Previous experience in a front desk, administrative, or HR support role (preferred)
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Excellent communication and interpersonal skills
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Strong organizational skills and exceptional attention to detail
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Proficiency in Microsoft Office (Word, Excel) and Google Sheets
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Ability to maintain discretion and confidentiality when handling sensitive information
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Positive attitude and a strong team-player mindset
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What We Offer:
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A friendly, supportive workplace culture where you can thrive
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Career growth opportunities within HR or administrative functions
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Competitive salary and a comprehensive benefits package
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Company mobile phone and SIM card provided
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The opportunity to be the face of our company while contributing to a dynamic, successful team