Front Office Administrator

We are seeking a motivated and detail-oriented Full-Time Front Office Administrator to join our team at St Mary's Clinic in Mosta, Malta. This entry-level position offers an exciting opportunity to contribute to a dynamic healthcare environment.

Key Responsibilities:

- Reception Management: Greet patients and visitors warmly, providing exceptional customer service and ensuring a positive first impression.
- Appointment Scheduling: Manage and coordinate appointments for medical staff, utilizing scheduling software to optimize clinic operations.
- Communication: Handle incoming calls, emails, and inquiries efficiently, addressing patient needs and directing them to the appropriate departments.
- Administrative Support: Perform clerical duties, including filing, data entry, and maintaining patient records with accuracy and confidentiality.
- Billing and Insurance Processing: Assist in the preparation of billing information and liaise with patients regarding insurance queries and payment processes.
- Collaboration: Work closely with medical and administrative staff to ensure smooth day-to-day operations and effective patient flow.
- Office Maintenance: Ensure the front office area is organized, clean, and equipped with necessary supplies.

Skills and Qualifications:

- Education: Basic Secondary Education is required. Post-secondary certification in Office Administration, Healthcare Administration, or a related field is considered an asset.
- Language Proficiency: Professional working proficiency in English and Maltese is essential for effective communication with patients and staff.
- Technical Skills: Familiarity with office software (e.g., Microsoft Office Suite) and experience with electronic health record (EHR) systems would be advantageous.
- Interpersonal Skills: Excellent communication and interpersonal abilities to interact compassionately with patients and colleagues.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a busy environment.
- Attention to Detail: A keen eye for detail to ensure accuracy in patient documentation and appointment management.
- Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities as needed.

Join our team and play a vital role in enhancing the patient experience at St Mary's Clinic! If you are passionate about healthcare and possess the required skills, we invite you to apply.