Holiday Inn Express Malta

&lt;p&gt;Are you a dynamic leader with a passion for hospitality?&lt;/p&gt;
&lt;p&gt;We are recruiting Front Office Supervisor to join our vibrant team!&lt;br&gt; &lt;strong&gt;Holiday Inn Express&lt;/strong&gt; is looking for charming, confident and open-minded individual who will do extra step to exceed guest expectations.&lt;br&gt; As Front Office Senior Supervisor, you&#039;ll have a good knowledge of our facilities and services, and you’ll be responsible for assigning work and ensuring the completion of daily tasks in the front office day-to-day operations to deliver an outstanding service to our guests.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Further duties and responsibilities include but are not limited to:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Oversee daily front office operations, ensuring exceptional guest experiences.&lt;/p&gt;
&lt;p&gt;· Lead and mentor front desk staff, fostering a positive and efficient work environment.&lt;/p&gt;
&lt;p&gt;· Handle guest inquiries and resolve issues with a friendly and professional demeanor.&lt;/p&gt;
&lt;p&gt;· Manage check-in and check-out processes, ensuring accuracy and efficiency.&lt;/p&gt;
&lt;p&gt;· Collaborate with other departments to enhance guest satisfaction.&lt;/p&gt;
&lt;p&gt;· Ensuring regular and VIP Guests are recognized and that the Front Office team promotes the hotel brands loyalty scheme.&lt;/p&gt;
&lt;p&gt;· Maximizing room occupancy at the best rates and using up-selling techniques to promote hotel services and facilities.&lt;/p&gt;
&lt;p&gt;· Making sure bar, kitchen, and front office requisitions is done accordingly and accurately.&lt;/p&gt;
&lt;p&gt;· Responsible for coaching and mentoring staff in relation to bar and kitchen orders&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Qualifications&lt;/strong&gt;:&lt;/p&gt;
&lt;p&gt;· Previous experience in hotel front office operations or a similar role.&lt;/p&gt;
&lt;p&gt;· Strong leadership and communication skills.&lt;/p&gt;
&lt;p&gt;· Ability to multitask and work in a fast-paced environment.&lt;/p&gt;
&lt;p&gt;· A passion for providing outstanding customer service.&lt;/p&gt;
&lt;p&gt;· Having minimal knowledge of managing the bar as well as making food orders&lt;/p&gt;
&lt;p&gt;· Any additional speaking languages apart from English is considered as an asset.&lt;/p&gt;
&lt;p&gt;We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all &lt;strong&gt;IHG® hotels.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.&lt;/p&gt;
&lt;p&gt;·&lt;strong&gt;True Attitude:&lt;/strong&gt; being caring, wanting to make a positive difference, and building genuine connections with guests&lt;/p&gt;
&lt;p&gt;·&lt;strong&gt;True Confidence:&lt;/strong&gt; having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;·True Listening:&lt;/strong&gt; focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;·True Responsiveness:&lt;/strong&gt; is about providing guests with what they need, and doing so in a timely and caring manner&lt;/p&gt;
&lt;p&gt;There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people&lt;/p&gt;