Heroix

&lt;p&gt;&lt;strong&gt;Head of Groups and Events Operations&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About Our Client&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Our Client is a distinguished player in the hospitality sector, known for its luxurious hotels and exceptional service standards. Our Client&amp;nbsp;is committed to delivering unparalleled group and event experiences, maintaining a reputation for excellence and innovation in the industry.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;As the Head of Groups and Events Operations, you will oversee the coordination and execution of all group and event activities within a cluster of hotels. This role demands strong leadership, a proactive mindset, and the ability to manage a dynamic team. You will act as the primary liaison between customers and the hotel&#039;s commercial and operational teams, ensuring the delivery of events that exceed quality and service expectations.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Event Coordination:&amp;nbsp;Overseeing the reception and coordination of groups and events, ensuring seamless communication between the customer and hotel staff.&lt;/li&gt;&lt;li&gt;End-to-End Management:&amp;nbsp;Managing the entire event planning process, from initial contact and contract preparation to event execution and post-event follow-up.&lt;/li&gt;&lt;li&gt;Record Maintenance:&amp;nbsp;Maintaining up-to-date records of all group and event activities, including contracts, rooming lists, and payment instructions.&lt;/li&gt;&lt;li&gt;Detailed Planning:&amp;nbsp;Developing detailed event work orders, ensuring all relevant information is accurately captured and communicated to operational departments promptly.&lt;/li&gt;&lt;li&gt;Instructional Meetings:&amp;nbsp;Conduct meetings with relevant departments to ensure all team members are informed about group or event details.&lt;/li&gt;&lt;li&gt;Reporting:&amp;nbsp;Prepare monthly reports on group activities and update closing information.&lt;/li&gt;&lt;li&gt;Collaboration:&amp;nbsp;Working closely with Sales Teams, Reservations, and Operational teams to ensure a cohesive approach to event management.&lt;/li&gt;&lt;li&gt;Guest Liaison:&amp;nbsp;Acting as the primary contact for guests and clients during their stay, ensuring all requests are handled efficiently.&lt;/li&gt;&lt;li&gt;Special Activities:&amp;nbsp;Participating in special activities, such as welcome tours and VIP receptions, to enhance the guest experience.&lt;/li&gt;&lt;li&gt;Client Requests:&amp;nbsp;Ensuring all client requests are answered with efficiency and agility.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Qualifications, Skills and Attributes&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Experience:&amp;nbsp;Previous experience in managing groups and events operations, preferably within the hospitality industry.&lt;/li&gt;&lt;li&gt;Analytical Skills:&amp;nbsp;Strong analytical skills and the ability to manage multiple tasks simultaneously.&lt;/li&gt;&lt;li&gt;Problem-Solving:&amp;nbsp;Excellent problem-solving abilities and a proactive approach to meeting deadlines and objectives.&lt;/li&gt;&lt;li&gt;Organisation:&amp;nbsp;Exceptional organisational and planning skills.&lt;/li&gt;&lt;li&gt;Technical Proficiency:&amp;nbsp;Proficiency in computer applications, including Excel, PowerPoint, and Word.&lt;/li&gt;&lt;li&gt;Attitude:&amp;nbsp;A positive, can-do attitude with a proactive approach to challenges.&lt;/li&gt;&lt;li&gt;Leadership:&amp;nbsp;Demonstrated ability to lead and inspire a team to achieve high standards of performance.&lt;/li&gt;&lt;li&gt;Flexibility:&amp;nbsp;Flexibility in being present during groups and events.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;What&#039;s on Offer&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Welcoming and fun environment.&lt;/li&gt;&lt;li&gt;Meals on duty.&lt;/li&gt;&lt;li&gt;Health insurance cover.&lt;/li&gt;&lt;li&gt;Interesting career opportunity and fast professional growth.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;What Heroix Offers&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Confidentiality and Discretion: Ensure your job search is handled with utmost confidentiality and professionalism.&lt;/li&gt;&lt;li&gt;CV Review: Receive candid &amp;amp; constructive feedback to enhance your CV.&lt;/li&gt;&lt;li&gt;Interview Planning: Get personalised prep session prior to your interviews.&lt;/li&gt;&lt;li&gt;Cultural Fit Assessment: Understand the company culture to ensure it&#039;s the right environment for you.&lt;/li&gt;&lt;li&gt;Long term:&amp;nbsp;Get the details of the role and the company so that you&#039;ll be in a position to see the move as long-term, where you establish yourself for growth and stability.&lt;/li&gt;&lt;li&gt;Exclusive Opportunities: Access a broader range of job opportunities.&lt;/li&gt;&lt;li&gt;Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.&lt;/li&gt;&lt;li&gt;Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.&lt;/li&gt;&lt;li&gt;Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.&lt;/li&gt;&lt;li&gt;Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.&lt;/li&gt;&lt;li&gt;Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.&lt;/li&gt;&lt;li&gt;Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Heroix - Rise to New Heights&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Follow Heroix:&lt;/strong&gt;&lt;br&gt;&lt;a href=&quot;https://www.linkedin.com/company/heroix-rise-to-new-heights/&quot;&gt;https://www.linkedin.com/company/heroix-rise-to-new-heights/&lt;/a&gt;&lt;br&gt;&lt;a href=&quot;https://www.facebook.com/Heroix.eu/&quot;&gt;https://www.facebook.com/Heroix.eu/&lt;/a&gt;&lt;/p&gt;&lt;p&gt;DIER E.A. Licence No: 00229-2023&lt;/p&gt;