About This Job
Head of Groups and Events Operations
About Our Client
Our Client is a distinguished player in the hospitality sector, known for its luxurious hotels and exceptional service standards. Our Client is committed to delivering unparalleled group and event experiences, maintaining a reputation for excellence and innovation in the industry.
Role Overview
As the Head of Groups and Events Operations, you will oversee the coordination and execution of all group and event activities within a cluster of hotels. This role demands strong leadership, a proactive mindset, and the ability to manage a dynamic team. You will act as the primary liaison between customers and the hotel's commercial and operational teams, ensuring the delivery of events that exceed quality and service expectations.
Key Responsibilities
- Event Coordination: Overseeing the reception and coordination of groups and events, ensuring seamless communication between the customer and hotel staff.
- End-to-End Management: Managing the entire event planning process, from initial contact and contract preparation to event execution and post-event follow-up.
- Record Maintenance: Maintaining up-to-date records of all group and event activities, including contracts, rooming lists, and payment instructions.
- Detailed Planning: Developing detailed event work orders, ensuring all relevant information is accurately captured and communicated to operational departments promptly.
- Instructional Meetings: Conduct meetings with relevant departments to ensure all team members are informed about group or event details.
- Reporting: Prepare monthly reports on group activities and update closing information.
- Collaboration: Working closely with Sales Teams, Reservations, and Operational teams to ensure a cohesive approach to event management.
- Guest Liaison: Acting as the primary contact for guests and clients during their stay, ensuring all requests are handled efficiently.
- Special Activities: Participating in special activities, such as welcome tours and VIP receptions, to enhance the guest experience.
- Client Requests: Ensuring all client requests are answered with efficiency and agility.
Qualifications, Skills and Attributes
- Experience: Previous experience in managing groups and events operations, preferably within the hospitality industry.
- Analytical Skills: Strong analytical skills and the ability to manage multiple tasks simultaneously.
- Problem-Solving: Excellent problem-solving abilities and a proactive approach to meeting deadlines and objectives.
- Organisation: Exceptional organisational and planning skills.
- Technical Proficiency: Proficiency in computer applications, including Excel, PowerPoint, and Word.
- Attitude: A positive, can-do attitude with a proactive approach to challenges.
- Leadership: Demonstrated ability to lead and inspire a team to achieve high standards of performance.
- Flexibility: Flexibility in being present during groups and events.
What's on Offer
- Welcoming and fun environment.
- Meals on duty.
- Health insurance cover.
- Interesting career opportunity and fast professional growth.
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