About This Job
Housekeeping Manager
About Our Client
Our Client is part of a chain of hotels that are a globally acclaimed luxury brand with a presence in the world's most esteemed locations, most renowned for the personalised service they offer. Our Client has earned a reputation for delivering unparalleled luxury experiences, making it a sought-after choice for discerning travellers seeking refined hospitality.
Role Overview
The Housekeeping Manager will play a pivotal role in overseeing the housekeeping department, ensuring cleanliness and guest satisfaction. Reporting directly to the Hotel Manager, this position demands leadership in managing a dedicated team, maintaining high standards in public and back-of-house areas, and ensuring effective communication and collaboration with other departments.
Key Responsibilities
Team leadership: Leading, hiring, and training hotel housekeeping staff to adhere to our high standards of cleanliness and guest satisfaction.
Area maintenance: Ensuring public and back-of-house areas are kept clean and always organised.
Daily operations management: Managing the daily housekeeping shift operations and ensuring compliance with all housekeeping policies, standards, and procedures.
Guest room coordination: Ensuring guest room status is communicated to the Front Desk in a timely and efficient manner.
Collaboration with Engineering: Working effectively with the Engineering department on guestroom maintenance.
Inspection program supervision: Supporting and supervising an effective inspection program for all guestrooms and public space.
Staff communication: Communicating areas that need attention to staff, following up to ensure understanding.
Resource management: Ensuring all employees have proper supplies, equipment and uniforms and observing their behaviour whilst providing feedback.
Expense management: Managing the departments controllable expenses to achieve or exceed budgeted goals.
Guest issue resolution: Responding to guest problems and complaints.
Qualifications, Skills and Attributes
Experience: Have ideally a minimum of 2 years in a similar role with responsibility for managing staff.
Education: Hold an ITS qualification or equivalent.
Knowledge: Good understanding of housekeeping management systems, products, and processes.
Motivation: Be self-motivated, able to work under pressure and adhere to deadlines.
Communication: Possess good verbal and written communication skills, with fluency in English.
Professionalism: Portray a professional image in line with the Company values.
Flexibility: Be able to work flexible hours.
What's on Offer
- Welcoming and fun environment.
- Meals on duty.
- Interesting career opportunity and professional growth.
- Health insurance cover.
Heroix - Rise to New Heights
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