This is a dual role combining supervisory responsibilities with administrative coordination. The ideal candidate will have strong leadership skills, excellent communication abilities, and a keen eye for cleanliness and order. You will help lead the housekeeping team while also managing guest requests and coordinating tasks between departments.
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Key Responsibilities:
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Supervisory Duties:
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Support the Executive Housekeeper in managing the day-to-day operations of the housekeeping team.
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Supervise room attendants and public area cleaners to ensure consistent quality and efficiency.
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Conduct daily room inspections to ensure rooms meet the hotel's cleanliness and presentation standards.
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Train, mentor, and motivate team members to deliver excellent service.
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Monitor staff performance and report any issues to senior management.
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Ordertaker / Coordination Duties:
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Act as the primary point of contact for incoming housekeeping calls and guest requests.
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Record and dispatch guest requests, maintenance issues, and lost & found reports in a timely and accurate manner.
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Coordinate with other departments (e.g., Front Office, Maintenance) to ensure seamless service delivery.
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Maintain clear and accurate communication logs and shift handover reports.
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Monitor stock levels and assist with linen and supply inventory management.
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Requirements:
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Previous experience in a similar housekeeping supervisory or coordination role in the hospitality industry.
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Strong verbal and written communication skills.
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Knowledge of housekeeping procedures and standards in a 4-star hotel.
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Computer literacy (Knowledge of Excel and experience with Opera considered as an asset).
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Professional attitude, attention to detail, and ability to multitask in a fast-paced environment.
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Flexibility to work shifts, including weekends and public holidays.
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Team player with strong leadership and problem-solving skills.
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What We Offer:
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A positive, inclusive, and supportive working environment.
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Opportunities for professional growth and training.
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Staff meals and hotel discounts.
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Uniform provided.
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Convenient location with good transport links.
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How to Apply:
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Ready to join our team and make a lasting impact? We’d love to hear from you! Please send your CV to careers.doubletreemalta@hilton.com
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Join us and be part our Exciting New Chapter!
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