\nSalary: €50,000 to €60,000\n\n
About Our Client
\nOur Client is a trusted ICT solutions provider with many years of experience, specializing in systems integration & business software solutions. Their expertise spans IT security, cloud computing, enterprise software, and regulatory compliance, serving industries such as banking, financial services, and iGaming. They are committed to innovation to deliver secure, high-quality technology solutions that enhance business agility and efficiency. With a strong focus on collaboration and employee development, our Client continuously evolves to meet the changing needs of the digital landscape.
Role Overview
\nOur Client is seeking a dynamic and strategic leader to manage and grow their ICT Managed Services. This role is a unique blend of operational management and business development, requiring close collaboration with cross-functional teams, clients, and the sales department. The successful candidate will oversee daily operations, drive continuous improvement, and expand the service offerings to ensure long-term business success.
Key Responsibilities
\n\nOperational Oversight: Manage the day-to-day operations of the Managed Services Business Unit, ensuring services meet or exceed SLAs and client expectations.
\n\tProcess Improvement: Implement and drive continuous enhancements to improve efficiency, performance, and service quality.
\n\tBusiness Development: Work closely with the Sales team to identify and secure new business opportunities while strengthening relationships with existing clients.
\n\tSolution Development: Lead or support the creation of customised solutions for clients, including proposal preparation and presentations.
\n\tClient Relations: Build and maintain strong client relationships, ensuring high levels of satisfaction and retention.
\n\tTeam Leadership: Develop, mentor, and lead a high-performing team of Managed Services professionals.
\n\tFinancial Management: Monitor financial performance, aligning operations with business targets and ensuring budget adherence.
\n\tMarket Awareness: Stay informed about market trends and technological innovations to maintain competitiveness.
\n\tQualifications, Skills, and Attributes
\n\nEducation: Bachelor's degree in an IT-related field.
\n\tExperience: Minimum of 5 years in a managerial role within the managed services industry or a related field.
\n\tOperational Expertise: Strong track record in operational management, delivering high-quality services.
\n\tBusiness Development: Proven ability to acquire new clients and expand existing accounts.
\n\tLeadership: Exceptional leadership and team management skills, with a focus on development and motivation.
\n\tFinancial Acumen: Experience in budgeting and financial reporting.
\n\tCommunication: Excellent verbal and written communication skills.
\n\tInterpersonal Skills: Strong ability to build and maintain client relationships.
\n\tProblem-Solving: Effective analytical and problem-solving capabilities.
\n\tWhat's on Offer
\n\nConfidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
\n\tCV Review: Receive candid & constructive feedback to enhance your CV.
\n\tInterview Planning: Get personalised prep sessions prior to your interviews.
\n\tCultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
\n\tLong Term: Gain insights into the role and company for a long-term, stable career move.
\n\tExclusive Opportunities: Access a broader range of job opportunities.
\n\tPersonalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
\n\tOngoing Support and Guidance: Benefit from continuous support throughout your job search process.
\n\tNetworking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
\n\tTime Efficiency: Save time and effort with our efficient and effective recruitment strategies.
\n\tTailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
\n\tFeedback Loop: Stay informed and engaged with regular updates and feedback on your application status.
\n\tHeroix - Rise to New Heights
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\n\n\n\n\n\nDIER Agency Licence No: 00229-2023
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