Saint James Hospital

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;As an IT Administrator you will be responsible for the installation and configuration of both hardware and software to ensure all users have sufficient resources.&lt;/p&gt;&lt;p&gt;You will be responsible for IT and hospital information system support, basic networking, and software administration.&lt;/p&gt;&lt;p&gt;The IT Administrator will be responsible for ensuring that our end users are operating efficiently without any IT issues and maintaining the support requests as low as possible within SLA.&lt;/p&gt;&lt;p&gt;You will be expected to provide support and cooperate with other team members to ensure all services are delivered within targets and to agreed standards.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Responsibilities&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;• Resolving tickets at 1st and 2nd line level and escalating to 3rd line, when necessary, to gain the fastest resolution.&lt;br&gt;• Maintaining and configuring the server in both physical and virtual environment.&lt;br&gt;• Provisioning of user accounts and performing access control.&lt;br&gt;• Monitoring system performance and maintaining systems, according to requirements.&lt;br&gt;• Ensuring security and efficiency of IT infrastructure.&lt;br&gt;• Commissioning, assigning, maintaining, and decommissioning all desktop hardware, including PCs, laptops, printers.&lt;br&gt;• Documenting processes.&lt;br&gt;• Performing desk moves and ensuring all local PC locations are documented and updated.&lt;br&gt;• Creating and maintaining Active Directory groups and applying to shared drives, where required.&lt;br&gt;• Participating in an on-call rotation.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Qualifications&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;• International advanced diploma in IT.&lt;br&gt;• Minimum 3 years’ experience working knowledge at System Admin or IT Admin level in an enterprise environment.&lt;br&gt;• Industry standard certifications from companies such as Microsoft, Cisco CCNA, ITIL or CompTIA.&lt;br&gt;• Good working knowledge of:&lt;br&gt;o Operating Systems, Active Directory, DNS, DHCP, DFS, GPO, RDS, …..&lt;br&gt;o Virtualization knowledge (Hyper-V, VMWare, ….)&lt;br&gt;o Automation, Hardware and Software.&lt;br&gt;• Understanding of ITIL.&lt;br&gt;• Fluent in English.&lt;br&gt;• Excellent analytical and troubleshooting skills with strong attention to detail.&lt;br&gt;• Technical ability supporting and maintaining hardware and peripheral devices.&lt;br&gt;• Knowledge of Compucare 8 +&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Competencies&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;• Excellent oral and written communication.&lt;br&gt;• Good technical skills with a focus on exceeding customer expectations and improving the customer experience.&lt;br&gt;• Great team player.&lt;br&gt;• Ability to work independently with limited supervision.&lt;br&gt;• Ability to clearly communicate and explain technical issues to non-technical audience.&lt;br&gt;• Ability to work under pressure, remain calm and defuse situations.&lt;br&gt;• Experience providing IT phone support.&lt;br&gt;• Experience supporting and troubleshooting VPN clients and remote connectivity.&lt;br&gt;• Ability to follow standard work instructions.&lt;br&gt;• Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange.&lt;br&gt;• Time management skills and ability to meet deadlines.&lt;br&gt;• Strong interpersonal and customer service skills.&lt;br&gt;• Smart thinking and positive attitude.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;&lt;li&gt;Support with training and professional development&lt;/li&gt;&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;