IT Operations Manager

We are seeking an experienced and hands-on IT Operations Manager to lead and maintain the company’s IT infrastructure, information systems, cybersecurity controls, and digital operations within a highly regulated pharmaceutical environment. The role forms part of middle management and is responsible for leading and developing a small IT team.

This role combines technical leadership with operational responsibility and requires a practical individual capable of balancing infrastructure management, cybersecurity, business continuity, and regulatory requirements.

Whilst pharmaceutical industry experience would be considered an asset, candidates from other regulated or ISO-driven environments will also be considered.

Key Responsibilities

• Manage and provide hands-on support for the company's IT infrastructure, systems, laboratory equipment, networks, and supporting services
• Oversee cybersecurity controls and information security activities
• Coordinate vulnerability management, patching, change management, and incident response activities
• Maintain business continuity, backup, and disaster recovery capabilities
• Coordinate with internal stakeholders, external suppliers, and managed service providers
• Support audits, risk assessments, and continual improvement activities
• Ensure compliance with company procedures and applicable regulatory requirements

Key Requirements & Experience

• Minimum 5 years’ experience in a similar IT management or supervisory role within a regulated and structured environment
• Proven experience managing and developing a small team
• Strong understanding of IT infrastructure, networking, cybersecurity, and data integrity principles
• Understanding of cybersecurity governance, business continuity, disaster recovery, information security principles
• Experience managing external IT vendors, software providers, and service partners
• Experience supporting internal and external audits and regulatory inspections
• Strong communication, organisational, leadership, and problem-solving skills
• Familiarity with ERP, LIMS, QMS, or other regulated business systems will be considered an advantage
• Knowledge of ISO 27001, GMP, NIS2, or similar frameworks will be considered an advantage

Key Personal Attributes

• Structured, process-driven, and detail-oriented
• Strong sense of leadership, accountability, integrity, and confidentiality
• Ability to operate effectively within formal procedures and regulated environments
• Hands-on approach with strong operational involvement.
• Practical and solution-oriented mindset capable of balancing governance requirements with operational efficiency
• Ability to work cross-functionally with Quality, Operations, Regulatory, and Supply Chain functions

Strategic Role Contribution

The successful candidate will contribute to strengthening the company’s information security culture, digital maturity, and overall operational resilience as part of the company’s continued growth within regulated EU pharmaceutical operations.