Technical Knowledge: Good knowledge of installing and troubleshooting IT equipment, Windows client OS, and Office 365. Good understanding of networking components, including Cisco ASA and Hyper-V virtualisation environments.
Domain Expertise: Understanding of adding new users in a domain, and setting up and managing Domain Controllers.
Storage Solutions: Knowledge of creating and setting up shared storage, with the ability to implement solutions effectively.
Configuration Skills: Proven experience in setting up and configuring Cisco ASA, Hyper-V, and Windows Server environments.
Experience: Minimum of 2 years in IT support, with hands-on experience in configuring and troubleshooting various IT systems.
Ticketing System: Proficient in working with a ticketing system, ensuring timely resolution of issues and accurate tracking.
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Assessment Process
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Technical Test: Candidates will undergo a hands-on technical test. This will involve setting up and configuring the components that they are knowledgeable about from the following list:
Cisco ASA
Hyper-V
Windows Server
Domain Controller (DC)
Simulation of client machine setup
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Based on the result from this test, the candidate will be considered for 1st Tier Support, 2nd Tier Support or Engineer roles respectively.
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What's on Offer
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Attractive packages for the right candidate.
An equal-opportunities employer.
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What Heroix Offers
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Confidentiality and Discretion: Ensure your job search is handled with utmost confidentiality and professionalism.
CV Review: Receive candid & constructive feedback to enhance your CV.
Interview Planning: Get personalised prep session prior to your interviews.
Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
Long Term: Get the details of the role and the company so that you'll be in a position to see the move as long-term, where you establish yourself for growth and stability.
Exclusive Opportunities: Access a broader range of job opportunities.
Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.