\nSalary: €20,000 to €22,000
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About Our Client
\nOur Client is a long-standing enterprise that has been an integral part of the local industry, representing major international brands. Committed to driving positive change, the Company contributes significantly to Malta's economy. Upholding rigorous quality and environmental standards, the Client strives to be a force for good in society, promoting sustainability initiatives and actively reducing its environmental footprint. With a dedication to consumer happiness, innovation, and responsible business practices, the Client continues to make an impact in its sector.
Role Overview
\nOur Client is seeking an IT Support Officer to join its IT Infrastructure & Operations Team. Reporting directly to the Senior IT Operations Support Officer, the chosen candidate will support business users by troubleshooting IT issues, managing hardware and software inventories, and assisting in IT procurement processes. The role will also involve overseeing user onboarding and offboarding, maintaining IT documentation, and ensuring smooth operation of IT systems.
Key Responsibilities
\n\nService Desk & Support: Log, prioritise, and follow up on service calls for computer hardware and software issues.
\n\tTroubleshooting: Diagnose and resolve system and computer problems in a timely manner.
\n\tUser Assistance: Support team members and business users with their IT needs.
\n\tTicketing System Management: Monitor the IT ticketing system and submit weekly progress reports to the team leader.
\n\tHardware & Software Management: Maintain accurate records of all computer hardware and software licenses.
\n\tInventory & Procurement: Ensure adequate stock levels of IT equipment and process purchase orders and invoices in a timely manner.
\n\tInfrastructure & Systems Maintenance: Oversee and maintain video conferencing equipment and PABX systems to ensure optimal performance.
\n\tUser Onboarding & Offboarding: Set up necessary hardware and software for new employees and ensure proper collection of equipment upon employee termination.
\n\tDocumentation & Training: Maintain IT documentation, emergency procedures, and assist in delivering IT induction courses.
\n\tAdministrative Support: Provide administrative assistance and housekeeping activities to support the IT department.
\n\tCompliance & Policy Adherence: Ensure compliance with company policies and IT Change Management procedures.
\n\tResearch & Optimisation: Conduct research and propose IT system optimisations to enhance business operations.
\n\tConfidentiality: Maintain confidentiality when processing, accessing, or storing sensitive information.
\n\tQualifications, Skills, and Attributes
\n\nEducation: Diploma/Advanced Diploma in IT/Computer Studies or an equivalent qualification.
\n\tExperience: Previous experience in an IT support role within a multi-site organisation is preferred.
\n\tLanguage Skills: Excellent command of English is required. The ability to communicate in Maltese would be an asset.
\n\tCommunication Skills: Strong verbal and written communication skills.
\n\tInterpersonal Skills: Team-oriented with a positive attitude and a willingness to learn.
\n\tTechnical Skills: Knowledge of PC and laptop repair, configuration, and ITIL processes. Experience with Microsoft Office 365 and other Microsoft products.
\n\tOrganisation: Ability to maintain accurate IT inventory records and ensure smooth IT procurement processes.
\n\tSelf-Motivated: Proactive approach to troubleshooting and problem-solving.
\n\tProblem-Solving: Strong analytical skills with attention to detail.
\n\tAvailability: Willingness to be on-call and travel to off-site locations as required.
\n\tWhat's on Offer
\n\nCompensation: A competitive salary package with recognition of performance through KPIs.
\n\tOther Benefits: On-call allowance to support after-hours responsibilities.
\n\tCareer Development: Opportunities for professional growth and development within a dynamic and expanding company.
\n\tWhat Heroix Offers
\n\nConfidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
\n\tCV Review: Receive candid & constructive feedback to enhance your CV.
\n\tInterview Planning: Get personalised prep sessions prior to your interviews.
\n\tCultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
\n\tLong Term: Gain insights into the role and company for a long-term, stable career move.
\n\tExclusive Opportunities: Access a broader range of job opportunities.
\n\tPersonalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
\n\tOngoing Support and Guidance: Benefit from continuous support throughout your job search process.
\n\tNetworking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
\n\tTime Efficiency: Save time and effort with our efficient and effective recruitment strategies.
\n\tTailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
\n\tFeedback Loop: Stay informed and engaged with regular updates and feedback on your application status.
\n\tHeroix - Rise to New Heights
\n\nDIER Agency Licence No: 00229-2023
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