About This Job
Overview
The IT Support Officer will be responsible for maintaining Casino Malta’s IT systems, networks, and hardware. The role requires hands-on experience with system administration, network management, and IT security. You will be a key player in ensuring the availability, performance, and security of our IT environment to support business operations.
Key Responsibilities
➢ Support and maintain the casino’s systems, networks, and overall IT infrastructure.
➢ Troubleshoot and resolve hardware, software, network, and endpoint issues promptly.
➢ Oversee system backups, and data integrity processes.
➢ Enforce IT security protocols, antivirus, patching, and access control.
➢ Provide first- and second-line technical support to staff, ensuring timely ticket resolution and appropriate escalation.
➢ Manage user accounts, permissions, and access rights across key systems and services.
➢ Conduct routine maintenance, updates, and security patches for operating systems and applications.
➢ Maintain an accurate inventory of IT assets, software, and licenses to ensure compliance.
➢ Assist in the planning and execution of IT projects (upgrades, migrations, new installations, and rollouts).
➢ Liaise with vendors and service providers to ensure stable IT services.
➢ Document IT procedures, policies and configurations.
Education, Skills & Experience
➢ Diploma in Information Technology
➢ 2+ years experience in an IT support function
➢ Strong working knowledge in a Windows-centric environment
➢ Good understanding of networking concepts (TCP/IP, VLANs, DNS, DHCP, routing, switching, Wi-Fi)
➢ Ability to troubleshoot systematically and communicate clearly with non-technical users.
To Apply: Send your CV and a brief cover note outlining relevant experience.