IT Technician

About Our Client
Our Client is a full-service IT provider that delivers a wide range of solutions tailored to clients' business needs. Partnering with industry leaders, it delivers top-tier software, hardware, and cloud solutions to businesses of all sizes across various industries, ensuring reliable technology and professional service to drive efficiency and innovation.

Role Overview
Heroix are seeking a motivated and skilled IT Technician to join our Client's team and provide technical support to clients. The successful candidate will work closely with senior IT staff to maintain and troubleshoot computer hardware, software, and network systems. A strong understanding of operating systems, hardware components, and network protocols is essential for this role.

Key Responsibilities

• IT Support: Provide day-to-day IT and desktop support via telephone, email, remotely, or on-site.

• Installation & Configuration: Install and configure computer hardware, software, and peripheral devices.

• System Maintenance: Assist in maintaining and troubleshooting computer systems, printers, servers, and other network equipment.

• User Assistance: Respond promptly to user requests for technical assistance and resolve issues in line with established procedures and SLAs.

• Software Support: Offer end-user support for software applications, including email and communication tools.

• Documentation: Document all technical support activities and update the knowledge base as needed.

Qualifications, Skills, and Attributes

• Education: IT-related diploma or higher certification is desirable.

• Certification: A+ IT Technician certification is preferred but not mandatory.

• Experience: 1–2 years of experience in technical support or a related field.

• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.

• Technical Skills: Familiarity with Microsoft operating systems, computer hardware components, troubleshooting techniques, and Microsoft Office.

• Communication Skills: Strong ability to explain technical issues to non-technical users.

• Interpersonal Skills: Ability to collaborate with team members and provide excellent customer service.

• Organisation: Strong organisational skills and keen attention to detail.

• Self-Motivated: Ability to work both independently with minimal supervision and collaboratively in a team.

• Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve IT issues.

• Driving Licence: A valid driving licence is required.
• Personnel Security Clearance: must meet the requirement of attaining a Personnel Security Clearance certificate, applicable in Malta. This certificate can only be processed for individuals from an EU Member State or those residing in the Maltese islands for the past five years.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.

• Working Hours: Full-time position with opportunities for growth.

• Other Benefits: A dynamic and innovative work environment that encourages creativity and collaboration.

• Career Development: Opportunities for professional growth and advancement within a leading technology solutions provider.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.

• CV Review: Receive candid & constructive feedback to enhance your CV.

• Interview Planning: Get personalised prep sessions prior to your interviews.

• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.

• Long Term: Gain insights into the role and company for a long-term, stable career move.

• Exclusive Opportunities: Access a broader range of job opportunities.

• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.

• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.

• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.

• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.

• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.

• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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DIER Agency Licence No: 00229-2023