Immense Group

&lt;p&gt;At&lt;span&gt; &lt;/span&gt;Immense Group, we are guided by our core values:&lt;span style=&quot;font-weight: bold;&quot;&gt; passion, boldness, and integrity&lt;/span&gt;. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering&lt;span&gt; &lt;/span&gt;exceptional player experiences.&lt;/p&gt;
&lt;p&gt;If you&#039;re someone who&lt;span&gt; &lt;/span&gt;loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!&lt;/p&gt;
&lt;p&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;A taste of what you’ll do&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both &lt;span style=&quot;font-weight: bold;&quot;&gt;Finnish and English languages&lt;/span&gt;.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Start your adventure by participating in out 4-week-long training on the job.&lt;/li&gt;
&lt;li&gt;Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;&lt;/li&gt;
&lt;li&gt;Identify and support players in any difficulties they might encounter;&lt;/li&gt;
&lt;li&gt;Provide explanations to customers about products/site/policies/ promotions, etc;&lt;/li&gt;
&lt;li&gt;Update customer account/details with necessary information when needed;&lt;/li&gt;
&lt;li&gt;Understand, guide, and support players in Safer Gambling;&lt;/li&gt;
&lt;li&gt;Collaborate with our Fraud and payments team in customer queries;&lt;/li&gt;
&lt;li&gt;Understand AML and report any suspicious activity.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Who and what we are after?&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;A native Finnish speaker with minimum of C1 level of English&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;Flexible and willing to work on a shift basis (days, afternoons, nights)&lt;/li&gt;
&lt;li&gt;Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers&lt;/li&gt;
&lt;li&gt;Exceptional organisation skills&lt;/li&gt;
&lt;li&gt;Detail oriented with the ability to handle stressful situations while maintaining a positive attitude&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Employee benefits&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Private health insurance&lt;/span&gt;&lt;span&gt; &lt;/span&gt;– because your wellbeing matters to us&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Wellness allowance&lt;/span&gt; –&lt;span&gt; &lt;/span&gt;up to&lt;span style=&quot;font-weight: bold;&quot;&gt; €300 &lt;/span&gt;per year&lt;/li&gt;
&lt;li&gt;Fresh and healthy&lt;span&gt; &lt;/span&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Breakfast &amp;amp; Lunch&lt;/span&gt;&lt;span&gt; &lt;/span&gt;prepared &lt;span style=&quot;font-weight: bold;&quot;&gt;everyday&lt;/span&gt; in our penthouse kitchen – you can&lt;span&gt; &lt;/span&gt;save up to €3,000 a year&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Birthday leave&lt;/span&gt;&lt;span&gt; &lt;/span&gt;– as we want you to celebrate your day&lt;/li&gt;
&lt;li&gt;Company and team-building&lt;span style=&quot;font-weight: bold;&quot;&gt; events &lt;/span&gt;– trust us, these are legendary&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Relocation package to Malta&lt;/span&gt;, including flight and two weeks of accommodation&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Performance bonus&lt;/span&gt;&lt;span&gt; &lt;/span&gt;- &lt;span style=&quot;font-weight: bold;&quot;&gt;up to 10% of base salary&lt;/span&gt; paid quarterly if you achieve your KPIs&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;And much more&lt;/span&gt; – see for yourself!&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Our Recruitment process&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Online Assessment&lt;br&gt;&lt;/li&gt;
&lt;li&gt;Final interview with our Trainers&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;Meet all the eligible criteria? Apply today and join the Immense Group team.&lt;/p&gt;
&lt;p&gt;Please take the time to read our Candidate&lt;span&gt; &lt;/span&gt;&lt;a rel=&quot;noopener noreferrer&quot; href=&quot;https://www.immensegroup.com/privacy-policy/&quot;&gt;Privacy Policy – Immense&lt;/a&gt;&lt;span&gt; &lt;/span&gt;prior to clicking ‘apply’.&lt;/p&gt;