Health insurance

De La Rue

&lt;p&gt;De La Rue is growing and we are currently looking for a &lt;strong&gt;Junior IT End Support Analyst &lt;/strong&gt;to join our IT team.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Duties include:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Responsible for providing 1st line support for hardware, software and network issues via phone, email or in person&lt;/p&gt;
&lt;p&gt;• Resolving issues quickly and efficiently ensuring smooth business operations&lt;/p&gt;
&lt;p&gt;• Ensure the documentation and tracking of issues using the ITSM tool&lt;/p&gt;
&lt;p&gt;• Ownership and management of basic 1st line support tickets from troubleshooting through to resolution&lt;/p&gt;
&lt;p&gt;• Provide regular updates to customers in line with team KPI’s&lt;/p&gt;
&lt;p&gt;• Perform post-resolution follow-ups with end users who have logged calls&lt;/p&gt;
&lt;p&gt;• Responsible for all End User Support IT onboarding and offboarding activities including the set up of new user accounts and End User equipment&lt;/p&gt;
&lt;p&gt;• Conduct routine maintenance on hardware and software&lt;/p&gt;
&lt;p&gt;• Shadow experienced technicians on support tasks and projects&lt;/p&gt;
&lt;p&gt;• Learn to troubleshoot operating systems, software, and network issues&lt;/p&gt;
&lt;p&gt;• Contribute to the maintenance and updating of all IT documentation including training materials and knowledge base articles and asset records&lt;/p&gt;
&lt;p&gt;• Participate in asset management, ensuring IT equipment is tracked through the device lifecycle adhering to the latest asset management processes&lt;/p&gt;
&lt;p&gt;• Assist the wider team in ensuring the IT stock is managed appropriately so that our Procurement team can make quick decisions on items being ordered&lt;/p&gt;
&lt;p&gt;• Collaborating with members of the IT End User Support Team and Infrastructure Engineers to address any customer requests or issues&lt;/p&gt;
&lt;p&gt;• Learning about the company’s network, systems, and procedures to provide effective support to all teams.&lt;/p&gt;
&lt;p&gt;• Working with the IT Service Desk team to improve processes, escalate tasks, and adhere to KPIs.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Minimum Diploma in IT or in a related field.&lt;/p&gt;
&lt;p&gt;• A keen interest in IT and problem-solving.&lt;/p&gt;
&lt;p&gt;• Good communication and interpersonal skills.&lt;/p&gt;
&lt;p&gt;• Ability to work both independently and as part of a team.&lt;/p&gt;
&lt;p&gt;• Willingness to learn and develop new skills.&lt;/p&gt;
&lt;p&gt;• Strong customer service skills&lt;/p&gt;
&lt;p&gt;• Positive attitude with a proactive approach to work&lt;/p&gt;
&lt;p&gt;• Flexibility to work in a fast-paced environment&lt;/p&gt;

Junior IT End Support Analyst

About This Job

Job details

Employee benefits

Language Requirements

Maltese - Native or bilingual proficiency (Required)

English - Native or bilingual proficiency (Required)

Other jobs from this company

Other Relevant Vacancies