Betsson Group

&lt;p&gt;We are now looking for our new &lt;strong&gt;Key Account Manager &lt;/strong&gt;to join us.&lt;br&gt;&lt;br&gt;As a Key Account Manager, you will be the primary point of contact for some of our leading Key Accounts. This is a fantastic opportunity to provide exceptional service to our customers, ensuring their satisfaction while driving business growth.&lt;/p&gt;
&lt;h2&gt;Key Responsibilities:&amp;nbsp;&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Manage a portfolio of high-value players&lt;/strong&gt; with the objective of retaining and growing spend, scheduling contacts that drive retention, growth, and reactivation.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Manage sensitive document requests&lt;/strong&gt; (e.g., ID, source of income) as required by local compliance and regulatory standards.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Work within budgets for player bonuses and events&lt;/strong&gt;, while working towards turnover and revenue targets. Bring forward investment cases to funnel spend to the benefit of your portfolio.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Analyse player activity and re-configure contact strategies&lt;/strong&gt; to take advantage of any emerging behaviours or trends.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Continually examine the value proposition&lt;/strong&gt; offered to VIP customers by competitors, ensuring we stay ahead of the game by leveraging experiences, bonuses, and exclusive offers to maintain a competitive edge.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Work with the central VIP team&lt;/strong&gt; to propose and plan events and promotions that drive player activity while aligning with compliance and risk management protocols.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Handle escalations&lt;/strong&gt; regarding account closures, responsible gaming issues, event-related inquiries, bonus inquiries, and suspicious bonus abuse claims, including out-of-core working hours.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;Requirements:&amp;nbsp;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;
&lt;p&gt;At least 1 year in VIP related role,&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Ideally 2-3 years&amp;nbsp;in CS or sales outside of VIP&amp;nbsp;&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Good communication skills either in oral and written&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;About Us&lt;/h3&gt;
&lt;p&gt;&lt;span data-teams=&quot;true&quot;&gt;Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than &lt;strong&gt;2,800 &lt;/strong&gt;colleagues representing over 75 nationalities &lt;strong&gt;across a global network of offices&lt;/strong&gt; - including &lt;strong&gt;1,500&lt;/strong&gt; at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.&lt;/span&gt;&lt;/p&gt;
&lt;h3 style=&quot;text-align: center;&quot;&gt;Interested? Apply today!&amp;nbsp;&lt;/h3&gt;
