Medical Equipment Service Engineer

About Our Client

Our Client is an established healthcare solutions provider in Malta, supplying medical equipment, devices and digital health technology to hospitals, clinics and other healthcare organisations. With extensive experience in the sector, the Company combines specialised technical expertise with solutions from recognised international manufacturers to serve healthcare providers across the Maltese Islands.

Role Overview

The Medical Equipment Service Engineer will provide hands-on technical assistance for sophisticated medical technology used within healthcare environments. The position covers the full technical lifecycle of assigned systems, from initial setup and configuration through scheduled servicing, diagnostics and corrective work.

The successful candidate will work both independently and alongside technical and operational colleagues, regularly interacting with healthcare customers. The position also involves participation in a scheduled standby rota to provide assistance where urgent technical requirements arise outside normal operating hours.

Key Responsibilities

• Equipment Setup: Prepare, configure and bring newly supplied medical technology into operation in line with the technical specifications and procedures applicable to each system.
• Technical Servicing: Carry out planned servicing activities and other technical interventions to maintain the reliability and performance of assigned healthcare equipment.
• Equipment Checks: Examine systems at appropriate intervals, identifying potential technical concerns and taking the necessary action to maintain dependable operation.
• Fault Diagnosis: Investigate hardware, software or system-related problems, determine their cause and implement appropriate corrective measures.
• Technical Collaboration: Work closely with the technical team lead and operational colleagues when resolving more challenging faults or coordinating customer requirements.
• Customer Assistance: Provide practical technical guidance to customers and users, including instruction on equipment where necessary.
• Field Resources: Keep track of the tools, replacement components and other materials required for technical assignments, ensuring adequate resources are available when attending customer sites.
• Quality and Deadlines: Complete technical assignments efficiently while maintaining the Company's required standards for workmanship, documentation and service delivery.
• Standby Support: Participate in the Company's scheduled out-of-hours rota and assist customers with time-sensitive technical matters when rostered for standby duty.
• On-Site Response: Attend customer premises outside standard hours when necessary during allocated standby periods to address technical or servicing requirements.
• Additional Duties: Support other relevant technical activities assigned by the team lead according to operational needs.

Qualifications, Skills and Attributes

• Education: An MQF Level 6 Bachelor's degree in Biomedical Engineering or a comparable qualification within an appropriate technical or engineering discipline is required.
• Experience: Previous employment in a related engineering or technical support position would be beneficial, although candidates with the appropriate academic and technical background will also be considered.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Able to explain technical matters clearly and professionally to customers, equipment users and internal colleagues.
• Interpersonal Skills: A service-minded professional who builds positive working relationships and contributes effectively within a technical team.
• Technical Skills: Strong diagnostic abilities with the capacity to investigate challenging equipment faults and determine effective solutions. Familiarity with IT systems or technology-based environments would be advantageous.
• Organisation: Capable of planning field assignments, managing competing priorities and completing work within required timeframes.
• Self-Motivated: Proactive, dependable and comfortable taking ownership of tasks while also contributing positively to shared team objectives.
• Problem-Solving: Demonstrates a logical and methodical approach when assessing technical issues and identifying suitable corrective action.
• Professional Development: Willing to maintain current technical knowledge through remote learning programmes and, when necessary, manufacturer-led training outside Malta.
• Driving Licence: A valid driving licence is required due to the field-based nature of the position.

What's on Offer

• Compensation: A competitive salary package reflecting the responsibilities and technical nature of the position.
• Working Hours: Full-time, on-site employment, including participation in a scheduled standby arrangement for technical assistance outside regular working hours.
• Company Car: A vehicle will be provided to support the field-based responsibilities of the position.
• Health Insurance: Comprehensive private health insurance is included as part of the employment package.
• Employee Discounts: Access to preferential pricing across selected products represented by the Business.
• Professional Development: Ongoing learning opportunities designed to strengthen technical expertise and support continued career development.
• Visa and Work Permit Support: Assistance with visa arrangements and applicable work permit costs is available where required.
• Work Environment: Join a supportive organisation that places importance on teamwork, professional relationships and creating a positive employee experience.
• Career Development: Opportunities for professional growth and advancement within an established company operating in the healthcare technology sector.

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