About This Job
Reports To: Chief Executive Officer
About Us:
HandsOn Systems is an international technology company specializing in GPS Tracking and Fleet Management, Usage-Based Insurance, RFID Asset Tracking and Inventory Management, and Task and Dispatch Management Software. With a commitment to innovation and excellence, we help businesses and governments worldwide achieve greater efficiency, reliability, and security through cutting-edge technological solutions.
Job Overview
HandsOn Systems is seeking a highly organized and results-driven Operations Manager to oversee the company’s day-to-day operations. This role requires a dynamic leader who can efficiently manage customer support, sales processes, technical installations, and financial operations to ensure smooth business performance.
The Operations Manager will work closely with the leadership team to optimize workflows, enhance customer satisfaction, and drive operational efficiency.
Key Responsibilities
• Customer Support & Service Management
• Oversee the customer support team to ensure timely and effective resolution of client issues.
• Implement best practices to improve customer experience and satisfaction.
• Monitor service-level agreements (SLAs) and response times to maintain high-quality service.
• Analyze customer feedback and develop strategies to enhance service delivery.
• Sales Operations & Business Development Support
• Collaborate with the sales team to streamline processes from lead generation to deal closure.
• Ensure efficient coordination between sales, finance, and technical teams for smooth order fulfillment.
• Monitor key sales metrics and operational performance to support revenue growth.
• Assist in pricing strategies, contract management, and customer relationship management.
• Technical Installations & Project Execution
• Coordinate technical teams responsible for installations, ensuring timely and high-quality deployments.
• Manage scheduling, resource allocation, and on-site execution of installations.
• Ensure compliance with safety and operational standards during installations.
• Work with project managers to ensure customer expectations are met.
Financial Operations & Budget Management
• Oversee invoicing, payments, and financial transactions in coordination with the finance department.
• Assist in budgeting, cost control, and financial reporting.
• Monitor operational expenses to optimize costs and improve profitability.
• Ensure compliance with financial policies and contractual obligations.
• Operational Efficiency & Process Improvement
• Identify bottlenecks and implement process improvements to enhance efficiency.
• Develop and enforce standard operating procedures (SOPs) across departments.
• Leverage technology and automation to optimize workflows.
• Ensure smooth interdepartmental coordination to achieve company objectives.
• Team Leadership & Performance Management
• Lead and mentor operational teams, fostering a culture of accountability and excellence.
• Set performance goals, track KPIs, and conduct regular evaluations.
• Provide training and development opportunities to enhance team capabilities.
• Foster collaboration between departments to ensure seamless operations
Key Qualifications & Experience
• Bachelor's degree in Business Administration, Operations Management, or similar
• 5+ years of experience in an operations management role, preferably in technology, SaaS, or service-based industries.
• Strong leadership and team management skills.
• Experience in customer service, sales operations, and technical project execution.
• Financial acumen with experience in budgeting, invoicing, and cost control.
• Proficiency in business software tools (CRM, ERP, and financial management systems).
• Excellent problem-solving, analytical, and decision-making abilities.
• Strong communication and stakeholder management skills.
Why Join HandsOn Systems?
• Work with a dynamic team in a growing technology-driven company.
• Opportunity to play a key role in shaping business operations.
• Competitive salary and professional growth opportunities.