Operations Executive

The Operations Executive will support the Operations Manager in optimizing operational efficiency, maintaining compliance with ISO standards, and ensuring the quality of customer service and internal systems. This role requires a proactive individual skilled in project management, process improvement, and performance monitoring. The Operations Executive will work across teams to implement strategic and operational goals, support data-driven decision-making, and drive continuous improvement in operations.

Key Responsibilities

Operational Management and Process Improvement

• Enhance operational systems, processes, and best practices to increase efficiency and effectiveness.
• Help implement and maintain compliance with ISO standards and other relevant regulations.
• Handle customers and vendors security/compliance requests.
• Support the execution of strategic and operational objectives set by senior management.

Quality Control and Performance Monitoring

• Perform quality control checks and monitor key performance indicators (KPIs) to assess operational success.

Project Coordination and Issue Resolution

• Work closely with the designated teams on special projects and department-wide planning efforts.
• Coordinate the implementation of internal systems to improve workflows and information flow.
• Raise and track issues, remove obstacles, and resolve medium-complexity issues involving various stakeholders, escalating to senior management when needed.

Data Aggregation and Reporting

• Use analytics tools to generate reports, monitor trends, and support data-driven decision-making.

Requirements

• Education: Bachelor’s degree in Business, Operations Management, or related field (preferred); or equivalent experience.
• Experience: Minimum 1 year of experience in operations, project management, or similar roles.
• Skills:
  Proven experience in management, operations, and leadership.
  Strong project management skills, with a good understanding of finance and budgeting.
  Ability to build consensus and foster relationships among managers, partners, and employees.
  Excellent written and verbal communication skills.
  Proficiency with analytics tools for data reporting and insights.

Key Competencies

• Strong organizational and problem-solving skills.
• Analytical thinking and attention to detail.
• Ability to manage multiple projects and prioritize in a fast-paced environment.
• High adaptability and a proactive approach to continuous improvement