\nSalary: €28,000 to €34,000 \n \nAbout Our Client \nOur Client is a key player in the renewable energy sector, representing top international brands. With a commitment to sustainability and innovation, they specialise in providing advanced energy solutions to residential and commercial clients. Positioned for significant growth, the Company is focused on delivering high-quality, efficient energy solutions in a rapidly evolving market. \n \nRole Overview \nOur Client is seeking a highly motivated and results-driven Operations Executive to join their team. The successful candidate will play a crucial role in overseeing the scheduling and coordination of roaming teams and working closely with third parties and customers to ensure smooth operations. \n \nKey Responsibilities\n\n
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Overseeing Operations: Manage all operations related to customer installations, repairs, and servicing in coordination with third parties.
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Customer Database Management: Maintain and regularly update the customer information database to ensure accuracy.
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Reporting: Prepare and present detailed operational reports.
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Sales Coordination: Redirect potential sales leads to the Sales Representatives for follow-up.
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Customer Interaction: Address customer queries and complaints while ensuring high levels of satisfaction.
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Customer Requirement Analysis: Question customers to better understand their needs and preferences.
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Technical Support: Assist the Technical department with planning and scheduling requirements.
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Optimisation: Analyse and improve operational procedures to enhance efficiency.
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Order Processing: Record customer requirements or orders and forward them to the appropriate departments for action.
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Call and Interaction Records: Maintain accurate records of all customer calls and interactions.
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Logistical Operations: Organise and manage logistical operations to ensure smooth execution.
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Documentation Management: Ensure timely preparation, review, and actioning of all documentation.
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Interdepartmental Liaison: Work closely with all operational departments to ensure seamless communication and coordination.
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Qualifications, Skills, and Attributes
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Education: Proven work experience of 1+ years in a similar role within operations management.
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Experience: Experience in operations or customer-focused roles is required, preferably in the energy sector.
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Language Skills: Fluency in both Maltese and English, with excellent written and verbal communication skills.
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Communication Skills: Strong ability to communicate effectively and professionally with customers and team members.
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Interpersonal Skills: Excellent interpersonal skills with the ability to engage customers and team members.
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Technical Skills: Proficiency in Microsoft Office and any relevant CRM software.
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Organisation: Highly organised, structured, and methodical in handling multiple tasks simultaneously.
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Self-Motivated: Ability to work both independently and collaboratively in a team environment.
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Problem-Solving: Strong problem-solving skills with the ability to think on your feet.
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Customer Centric: A customer-centric mindset with an emphasis on providing excellent service.
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What's on Offer
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Compensation: A competitive remuneration package commensurate with experience, with the indicated salary bracket including performance-based KPIs.
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Working Hours: Full-time position.
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Other Benefits: Opportunities for professional development within a growing industry, along with a collaborative and innovative work environment.
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Career Development: Professional growth opportunities within an evolving sector.
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What Heroix Offers
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Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
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CV Review: Receive candid and constructive feedback to enhance your CV.
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Interview Planning: Benefit from personalised preparation sessions prior to your interviews.
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Cultural Fit Assessment: Gain insights into the company culture to ensure it aligns with your values and work style.
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Long-Term Fit: Understand the details of the role and the company to envision a long-term career move that offers growth and stability.
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Exclusive Opportunities: Access a broader range of job opportunities through our extensive network.
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Personalized Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
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Ongoing Support and Guidance: Receive continuous support throughout your job search process.
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Networking Opportunities: Leverage our industry contacts for exclusive positions.
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Time Efficiency: Save time with our efficient and effective recruitment strategies.
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Tailored Job Matching: Find the perfect fit with customized job matching based on your skills and career goals.
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Feedback Loop: Stay informed with regular updates and feedback on your application status.
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\nHeroix - Rise to New Heights \n \nFollow Heroix on LinkedIn and Facebook to be the first to know about our exclusive job offers! \nFollow Heroix on LinkedIn \nFollow Heroix on Facebook \nDIER Agency Licence No: 00229-2023 \n \n