Heroix

&lt;p&gt;&lt;strong&gt;Operations Executive&lt;br&gt;&lt;br&gt;Salary: €28,000 to €34,000 &lt;/strong&gt;&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Our Client&lt;/strong&gt;&lt;br&gt;&lt;br&gt;Our Client is a key player in the renewable energy sector, representing top international brands. With a commitment to sustainability and innovation, they specialise in providing advanced energy solutions to residential and commercial clients. Positioned for significant growth, the Company is focused on delivering high-quality, efficient energy solutions in a rapidly evolving market.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;br&gt;&lt;br&gt;Our Client is seeking a highly motivated and results-driven Operations Executive to join their team. The successful candidate will play a crucial role in overseeing the scheduling and coordination of roaming teams and working closely with third parties and customers to ensure smooth operations.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Overseeing Operations:&lt;/strong&gt; Manage all operations related to customer installations, repairs, and servicing in coordination with third parties.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Customer Database Management:&lt;/strong&gt; Maintain and regularly update the customer information database to ensure accuracy.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Reporting:&lt;/strong&gt; Prepare and present detailed operational reports.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Sales Coordination: &lt;/strong&gt;Redirect potential sales leads to the Sales Representatives for follow-up.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Customer Interaction:&lt;/strong&gt; Address customer queries and complaints while ensuring high levels of satisfaction.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Customer Requirement Analysis:&lt;/strong&gt; Question customers to better understand their needs and preferences.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Technical Support:&lt;/strong&gt; Assist the Technical department with planning and scheduling requirements.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Optimisation:&lt;/strong&gt; Analyse and improve operational procedures to enhance efficiency.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Order Processing:&lt;/strong&gt; Record customer requirements or orders and forward them to the appropriate departments for action.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Call and Interaction Records:&lt;/strong&gt; Maintain accurate records of all customer calls and interactions.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Logistical Operations:&lt;/strong&gt; Organise and manage logistical operations to ensure smooth execution.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Documentation Management:&lt;/strong&gt; Ensure timely preparation, review, and actioning of all documentation.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Interdepartmental Liaison:&lt;/strong&gt; Work closely with all operational departments to ensure seamless communication and coordination.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications, Skills, and Attributes  &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Education:&lt;/strong&gt; Proven work experience of 1+ years in a similar role within operations management.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Experience: &lt;/strong&gt;Experience in operations or customer-focused roles is required, preferably in the energy sector.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Language Skills:&lt;/strong&gt; Fluency in both Maltese and English, with excellent written and verbal communication skills.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Communication Skills: &lt;/strong&gt;Strong ability to communicate effectively and professionally with customers and team members.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Interpersonal Skills:&lt;/strong&gt; Excellent interpersonal skills with the ability to engage customers and team members.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Technical Skills:&lt;/strong&gt; Proficiency in Microsoft Office and any relevant CRM software.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Organisation: &lt;/strong&gt;Highly organised, structured, and methodical in handling multiple tasks simultaneously.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Self-Motivated:&lt;/strong&gt; Ability to work both independently and collaboratively in a team environment.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Problem-Solving: &lt;/strong&gt;Strong problem-solving skills with the ability to think on your feet.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Customer Centric:&lt;/strong&gt; A customer-centric mindset with an emphasis on providing excellent service.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What&#039;s on Offer  &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Compensation: &lt;/strong&gt;A competitive remuneration package commensurate with experience, with the indicated salary bracket including performance-based KPIs.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Working Hours: &lt;/strong&gt;Full-time position.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Other Benefits:&lt;/strong&gt; Opportunities for professional development within a growing industry, along with a collaborative and innovative work environment.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Career Development: Professional growth opportunities within an evolving sector.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What Heroix Offers  &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Confidentiality and Discretion: &lt;/strong&gt;Your job search will be handled with the utmost confidentiality and professionalism.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;CV Review:&lt;/strong&gt; Receive candid and constructive feedback to enhance your CV.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Interview Planning: &lt;/strong&gt;Benefit from personalised preparation sessions prior to your interviews.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Cultural Fit Assessment:&lt;/strong&gt; Gain insights into the company culture to ensure it aligns with your values and work style.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Long-Term Fit:&lt;/strong&gt; Understand the details of the role and the company to envision a long-term career move that offers growth and stability.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Exclusive Opportunities:&lt;/strong&gt; Access a broader range of job opportunities through our extensive network.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Personalized Candidate Profile: &lt;/strong&gt;Stand out with a detailed profile highlighting your strengths and skills.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Ongoing Support and Guidance:&lt;/strong&gt; Receive continuous support throughout your job search process.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Networking Opportunities:&lt;/strong&gt; Leverage our industry contacts for exclusive positions.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Time Efficiency:&lt;/strong&gt; Save time with our efficient and effective recruitment strategies.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Tailored Job Matching: &lt;/strong&gt;Find the perfect fit with customized job matching based on your skills and career goals.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Feedback Loop:&lt;/strong&gt; Stay informed with regular updates and feedback on your application status.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;Heroix - Rise to New Heights&lt;/em&gt;&lt;/strong&gt;&lt;br&gt;&lt;br&gt;&lt;strong&gt;Follow Heroix on LinkedIn and Facebook to be the first to know about our exclusive job offers!&lt;/strong&gt;&lt;br&gt;https://www.linkedin.com/company/heroix-rise-to-new-heights/&lt;/p&gt;
&lt;p&gt;https://www.facebook.com/Heroix.eu&lt;/p&gt;
&lt;p&gt;DIER Agency Licence No: 00412-2025&lt;br&gt;&lt;br&gt;&amp;nbsp;&lt;/p&gt;