Operations Executive

Operations Executive

Salary: €28,000 to €34,000 

About Our Client

Our Client is a key player in the renewable energy sector, representing top international brands. With a commitment to sustainability and innovation, they specialise in providing advanced energy solutions to residential and commercial clients. Positioned for significant growth, the Company is focused on delivering high-quality, efficient energy solutions in a rapidly evolving market.

Role Overview

Our Client is seeking a highly motivated and results-driven Operations Executive to join their team. The successful candidate will play a crucial role in overseeing the scheduling and coordination of roaming teams and working closely with third parties and customers to ensure smooth operations.

Key Responsibilities  

• Overseeing Operations: Manage all operations related to customer installations, repairs, and servicing in coordination with third parties. 
• Customer Database Management: Maintain and regularly update the customer information database to ensure accuracy. 
• Reporting: Prepare and present detailed operational reports. 
• Sales Coordination: Redirect potential sales leads to the Sales Representatives for follow-up. 
• Customer Interaction: Address customer queries and complaints while ensuring high levels of satisfaction. 
• Customer Requirement Analysis: Question customers to better understand their needs and preferences. 
• Technical Support: Assist the Technical department with planning and scheduling requirements. 
• Optimisation: Analyse and improve operational procedures to enhance efficiency. 
• Order Processing: Record customer requirements or orders and forward them to the appropriate departments for action. 
• Call and Interaction Records: Maintain accurate records of all customer calls and interactions. 
• Logistical Operations: Organise and manage logistical operations to ensure smooth execution. 
• Documentation Management: Ensure timely preparation, review, and actioning of all documentation. 
• Interdepartmental Liaison: Work closely with all operational departments to ensure seamless communication and coordination. 

Qualifications, Skills, and Attributes

• Education: Proven work experience of 1+ years in a similar role within operations management. 
• Experience: Experience in operations or customer-focused roles is required, preferably in the energy sector. 
• Language Skills: Fluency in both Maltese and English, with excellent written and verbal communication skills. 
• Communication Skills: Strong ability to communicate effectively and professionally with customers and team members. 
• Interpersonal Skills: Excellent interpersonal skills with the ability to engage customers and team members. 
• Technical Skills: Proficiency in Microsoft Office and any relevant CRM software. 
• Organisation: Highly organised, structured, and methodical in handling multiple tasks simultaneously. 
• Self-Motivated: Ability to work both independently and collaboratively in a team environment. 
• Problem-Solving: Strong problem-solving skills with the ability to think on your feet. 
• Customer Centric: A customer-centric mindset with an emphasis on providing excellent service. 

What's on Offer

• Compensation: A competitive remuneration package commensurate with experience, with the indicated salary bracket including performance-based KPIs. 
• Working Hours: Full-time position. 
• Other Benefits: Opportunities for professional development within a growing industry, along with a collaborative and innovative work environment. 
• Career Development: Professional growth opportunities within an evolving sector. 

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism. 
• CV Review: Receive candid and constructive feedback to enhance your CV. 
• Interview Planning: Benefit from personalised preparation sessions prior to your interviews. 
• Cultural Fit Assessment: Gain insights into the company culture to ensure it aligns with your values and work style. 
• Long-Term Fit: Understand the details of the role and the company to envision a long-term career move that offers growth and stability. 
• Exclusive Opportunities: Access a broader range of job opportunities through our extensive network. 
• Personalized Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills. 
• Ongoing Support and Guidance: Receive continuous support throughout your job search process. 
• Networking Opportunities: Leverage our industry contacts for exclusive positions. 
• Time Efficiency: Save time with our efficient and effective recruitment strategies. 
• Tailored Job Matching: Find the perfect fit with customized job matching based on your skills and career goals. 
• Feedback Loop: Stay informed with regular updates and feedback on your application status. 

Heroix - Rise to New Heights

Follow Heroix on LinkedIn and Facebook to be the first to know about our exclusive job offers!
https://www.linkedin.com/company/heroix-rise-to-new-heights/

https://www.facebook.com/Heroix.eu

DIER Agency Licence No: 00412-2025