About This Job
The Eden Entertainment Centre is one of Eden Leisure Group’s newest venues, offering a diverse range of activities including bowling, duck pin bowling, laser tag, Karaoke, arcades, event spaces and dining experiences. The Operations Manager will be responsible for overseeing all aspects of The Eden’s operations, ensuring its profitability, growth and exceptional customer experience. The role requires a strong leader with expertise in entertainment, hospitality or retail management, capable of driving strategic initiatives and leading a dynamic team.
Key Responsibilities
Operational Leadership
- Oversee the daily operations of the Entertainment Centre, ensuring high standards of service and efficiency.
- Implement and maintain operational procedures to enhance customer satisfaction and business performance.
- Ensure that all facilities, equipment and technology are well-maintained and operational.
Financial Management
- Develop and manage budgets, financial forecasts and cost control measures.
- Monitor revenue streams, optimize profitability and identify new income opportunities.
- Manage supplier contracts, stock control and overall expense management.
Sales, Marketing & Customer Experience
- Develop promotional strategies to drive footfall and revenue.
- Enhance customer experience through innovative attractions, events and service improvements.
- Oversee loyalty programs and customer engagement initiatives.
Team Leadership & HR Management
- Lead and inspire a team of department managers, supervisors and staff, ensuring a positive work environment.
- Recruit, train and develop employees to deliver top-tier service.
- Implement staff scheduling, performance management and motivation strategies.
Compliance & Safety
- Ensure compliance with health, safety and licensing regulations.
- Maintain security and risk management protocols to safeguard customers, staff and assets.
- Stay updated on industry regulations and best practices.
Requirements
Experience & Skills
- Proven experience in a management role within the entertainment, hospitality or retail sector.
- Strong leadership, communication, and people management skills.
- Business acumen with experience in budgeting, financial reporting and revenue management.
- Marketing and sales expertise with a customer-focused approach.
- Ability to work under pressure in a fast-paced environment.
Interested candidates should apply by sending their CV and a cover letter.